Ratings based on 18 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
4.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Asha, Hotel Management
Dear sir,Greetings from Hotel Sarowar!We are deeply sorry for the inconvenience caused to you. We ensure that such an incident does not occur in the future.Once again, please accept our sincerest apologies for the unpleasant hospitality that you have experienced during your stay. We look forward to welcoming you back and sharing the improvement with you.With Regards,Asha GurungGuest relation Executive
by A verified traveler
Posted 14 Apr 2024
Property is in a great location. A block from the lake and minutes from shopping area.
Breakfast buffet was good, and the staff and service was excellent.
Comment from Hotel Management
15 Apr 2024 by Asha, Hotel Management
Dear Mr. Peter,Thank you for the review of your recent stay with Hotel Sarowar. Your compliments are highly appreciated. We are glade to know that our service meets your expectation and able to make you satisfy.Hope to welcoming you again.Regards,Asha GurungGuest Relation Executive
by A verified traveler
Posted 15 Mar 2024
The hotel is a little dated but the location is excellent as it is close to the lake, shops and restaurants. The best thing about the hotel is the warm and friendly staff. Special shout out to Manu, Nischal and Sujata at the front desk who were super helpful with all my needs like changing to a higher floor room, recharging my SIM card, arranging for airport transfer, etc. They served with excellence and professionalism. I would definitely return to Hotel Sarowar because of their exceptional service which is 5 star!
Comment from Hotel Management
1 Apr 2024 by Hotel Sarowar Reservation, Hotel Management
Dear Ms Corinne, Thank you for posting a review of your recent stay at Hotel Sarowar at Pokhara. We are glad to hear that you enjoyed your stay with us and that our team was able to meet your expectations. We appreciate your comment and recommendation, and we hope that we have the opportunity to welcome you once again on your next trip to Pokhara, Nepal. Thank you for having chosen Hotel Sarowar.Sincerely,Manu Bhujel Hotel Sarowar Management Team,
by A verified traveler
Namaste, thank you :)
Posted 13 Oct 2023 on HotelsThis is an excellent facility. Great customer service. Very convenient and safe. Delicious meals! If I am back in Pokhara, you know I am completely hooked!
Comment from Hotel Management
20 Oct 2023 by Hotel Sarowar, Hotel Management
Dear Valuable Guest,Greetings from Hotel Sarowar Pokhara!!!!!I would like to thank you for sharing your wonderful experience at Expedia. We are glad to learn that you have excellent hospitality experience, enjoyed all the facilities and pleasant stay with us.we look forward to welcome you again.RegardsHotel Sarowar
by A verified traveler
Posted 17 Nov 2022 on Orbitz
Great stay, loved the hotel staff and rooms. It’s just that pool water was freezing cold and steam room was not operational; besides that staff were very friendly and breakfast was excellent (costs 1000 NPR per person). Location is close to Pewa lake and major shopping district.
Comment from Hotel Management
17 Nov 2022 by Sarita Golay, Hotel Management
Dear Mr. Vijay,Thank you for posting a review of your recent stay at Hotel Sarowar at Pokhara. We are glad to hear that you enjoyed your stay with us and that our team were able to meet your expectations. We appreciate your comment and recommendation, and we hope that we have the opportunity to welcome you once again on your next trip to Pokhara, Nepal. Thank you for having chosen Hotel Sarowar.Sincerely,Sarita GolayGuest Service Manager
by A verified traveler
Posted 14 Jul 2022
Comment from Hotel Management
31 Oct 2022 by Sarita Golay, Hotel Management
Dear Mr. Svetlana,Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Sarita GolayGuest Service Manager
by A verified traveler
Posted 19 Sep 2021
I got my room on 7th floor it’s was dark . In my room there was no table and chair shower water doesn’t have force and it was cold not even warm . The drainer was block .
I understand it is difficult time coz of covid but need to fulfill once you open for service .
I will be back to see improvement next time
Comment from Hotel Management
19 Sep 2021 by Zukii, Hotel Management
Dear Mr. Bishnu,
Thank you for choosing to stay at Swiss International Hotel Sarowar and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team in regards to furniture in the room and shower water. We ensure that necessary guidelines are in place to prevent any inconvenience during your stay in the future.
Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
Thank You.
Regards,
Suzuki Baral
Guest Service Manager
by A verified traveler
Posted 1 Mar 2020 on Hotels
Comment from Hotel Management
31 Oct 2022 by Sarita Golay, Hotel Management
Dear Mr. Arnolfo,Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Sarita GolayGuest Service Manager
by A verified traveler
Posted 7 Jan 2020
Comment from Hotel Management
8 Jan 2020 by Guest Service Supervisor Sarita Golay., Hotel Management
Dear Guest, Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar.
Sincerely,
Prabindra
Singh General Manager
by A verified traveler from Sydney
Posted 30 Dec 2019
This is a new hotel but from the interior it looks like 5 years old or something. Breakfast choice is repeatitive daily and non-eventful. Laundry price is excessive like at least 3 times of other similar grade hotels i stayed in Nepal. The good sides are proximity to shopping and dining, as well as a stable wifi.
Comment from Hotel Management
1 Jan 2020 by Guest Service Supervisor Sarita Golay., Hotel Management
Dear Mr. Roger,
Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar.
Sincerely,
Prabindra Singh
General Manager
