Ratings based on 988 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Our family stayed at the Grand Hyatt in Poipu for half our vacation and the other half at the Sheraton in Coconut Beach. Overall we preferred the Sheraton. At the Sheraton we had bigger and newer rooms, with a much better ocean view, at half the price. Sure, the grounds at the Grand Hyatt are nicer, and there are more pools, a slide, and a "lazy river". But the place is just too big. It takes too long to get to your room, the pools, your car. Making it less relaxing and more of a planned chore. The Sheraton felt more "intimate" and relaxed. The ocean is way closer to the rooms, so you get the nice breezes and sound of the waves. They don't charge you for every little thing the Grand Hyatt does. The food was better. Lastly, there was a notable difference in the staff. Except the person who checked us in, almost every other staff member we ran into at the Grand Hyatt seemed unhappy to be working there. At the Sheraton, they all seemed to be working together like a family. Laughing and enjoying their job, which was confirmed by the multiple ones we asked. Our server, Kaisha, at The Crooked Surf was excellent.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Aloha., Hotel Management
Mahalo. Thank you for choosing to stay with us. Nice to see you enjoyed!
by A verified traveler
Posted 27 May 2024
Food was horrible and overpriced.
Comment from Hotel Management
3 Jun 2024 by Aloha., Hotel Management
Aloha, sorry to hear of your disappointment with the food. I'm not sure which of the 5 restaurants you are referring to but if you'd like to discuss further, please contact the hotel or message back here.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
17 Jun 2024 by Aloha., Hotel Management
Mahalo.
by A verified traveler
Posted 22 May 2024
Very nice and friendly location
Comment from Hotel Management
23 May 2024 by Aloha., Hotel Management
Thank you for sharing about your experience at the resort.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
10 Jun 2024 by Aloha., Hotel Management
Mahalo Elvia!
by A verified traveler
Posted 21 May 2024
Nice resort but not updated especially for the price they charge.
Comment from Hotel Management
21 May 2024 by Aloha., Hotel Management
Mahalo for your feedback, Rosalind. Sorry to hear that the resort did not exceed your expectations. Hope you enjoyed your time on Kauai.
by A verified traveler from Saint Louis Park
Posted 19 May 2024
Everything is a step above the rest. The SPA is super wonderful.
Comment from Hotel Management
20 May 2024 by Aloha., Hotel Management
Great to hear you enjoyed the resort and took some time for YOU at Anara Spa.
by A verified traveler
Posted 17 May 2024
Simply amazing.
Comment from Hotel Management
20 May 2024 by Aloha., Hotel Management
Wonderful to hear. We hope you'll visit us again.
by A verified traveler
Posted 16 May 2024
Clean and spacious. However, we had no TV for two days and did not get notified until I called twice. It was a bit disappointing as did not have entertainment when returned to room. We pay a resort fee daily and would appreciated some form of discount or waive for this inconvenience.
Comment from Hotel Management
16 May 2024 by Aloha., Hotel Management
Aloha, we do apologize for the inconvenience of the TV's not working for a number of rooms. There was a mechanical problem, the technician has arrived and the part should arrive this afternoon. Again, we apologize for the inconvenience.
