Ratings based on 88 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024 on Hotels
by A verified traveler
Posted 27 Feb 2024
Nice suite with view of the ocean. Clean and fairly quiet. Some good local restaurants nearby. The suite was fairly well equipped but could have used some tea towels, face cloths & coffee filters. We tried to reach out by WhatsApp and email several times during our stay with the hotel team and got no response so there was no support in booking excursions unfortunately. With no reception at the site, it was difficult to know how to get in touch with them. Would stay there again but would not expect to get help.
by A verified traveler
Posted 16 Oct 2023
Ok suite with nice small pool and easy access to beach area. Not close to town areas but couple of good restaurants within short walk. Handy store very nearby.
Order breakfast the day before and dinner early if staying in. Book any activities in advance
by A verified traveler from Balto
Posted 30 Sep 2023
The property is located on the beach and offers fantastic views of the beach and palm trees etc.
A few minor inconveniences- no significant toiletries such as shampoo, no bottle opener, no universal adaptors in the unit for foreign travelers, no microwave in kitchen.
by A verified traveler
Posted 3 Jul 2023
Mold infested bathrooms, ripped linen, broken plumbing, grime and dirt on couches and floors, broken TV x 4, insufficient towels & tea towels, broken knives etc. Hard as a rock single beds. Broken Airconditioning. Cracked bathtubs in all bathrooms unable to be used. Not the photos I saw advertised, FALSE ADVERTISING.
Comment from Hotel Management
5 Jul 2023 by Kingsley, Hotel Management
Dear Lesley,Thanks for your feedback,It is unfortunate that this summarises your full experience at Bon Azur while the residence has so much more to offer. Our operations team checked the apartment as per normal preparations for our guest's arrival and no concerns about defective equipment or cleanliness were raised. Trust that in any case the apartment was considered unsuitable for your stay, we would have informed you and a different option would have been offered before your arrival. Your first complaint was raised 1 day after your arrival, and we immediately sent an operations team to check on you and remediate if any. Upon inspection, all equipment was fully operational, and the rooms were clean. Daily cleaning is offered to all our in-house guests, and during your stay you declined same on several occasions, allowing our staff only twice in the apartment. Having at heart your comfort and your whole experience at Bon Azur, we offered to move you to another 4-bedroom suite which you agreed to visit but did not move to in the end. Rest assured that our guest experience and satisfaction are our top priority and here at LOV we are committed to this mission. Hopefully, you may reconsider, and we shall have the privilege to welcome you again. Wishing you well, The LOV team
by A verified traveler
Posted 13 Jul 2022
by A verified traveler
Unmatched.
Posted 16 Feb 2022 on HotelsGreat location, modern apartment, smart TV, ocean views, infinity pool. Unbelievable value for money.
Comment from Hotel Management
21 Feb 2022 by Beatrice , Hotel Management
Dear Sir, thank you for taking the time to write a review following your recent stay at our property. We are happy to read that found the location great, the apartment modern and the value for money unbelievable. We hope to have the pleasure of welcoming you again in the future. Best Regards,
by A verified traveler
Posted 29 Jan 2020 on Hotels
The apartment is very spacious and clean. The staff is very helpful, specially the Manager Soobhug. we arrived early and was accommodated with an early check in. I would definitely recommend Bon Azur Beachfront Suites & Penthouses.
Comment from Hotel Management
29 Jan 2020 by Beatrice , Hotel Management
Dear Junaid, thank you for taking the time to write a review on Expedia following your recent stay at our property. We are happy to read that you found the apartment spacious and clean. We would also like to thank you for your kind words on Soobhug. We hope to have the pleasure of welcoming you again in the future. Best Regards,
by A verified traveler
Posted 30 Sep 2019
Spacious balcony, views from the balcony, pool, beach.
Comment from Hotel Management
1 Oct 2019 by Beatrice , Hotel Management
Dear Nelson, thank you for taking the time to share your review with us following your recent stay at our property. We are glad to read that you appreciated the spacious balcony and its views on the pool and beach. We hope to have the pleasure of welcoming you again in the future. Best Regards,
by A verified traveler
Posted 23 Jun 2019
Comment from Hotel Management
24 Jun 2019 by Beatrice , Hotel Management
Dear Guest, thank you for leaving a 5 Star review to our residence. We look forward to welcoming you again. Best Regards,
