Ratings based on 1,511 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Crying baby and people upstairs moving around a lot after midnight. Other than that perfect.
by A verified traveler from Moreno Valley
Posted 19 Jun 2024
I like the location and cleanliness of the room but the carpets are old need to replace.
by A verified traveler
Posted 17 Jun 2024
Great location! Water on both sides. Watching all the activity from the naval base was cool! Staff was amazing and helpful!
Comment from Hotel Management
17 Jun 2024 by Danny, Hotel Management
Thank you for the 5-Star review!
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Danny, Hotel Management
Thank you for the 5-Star review!
by A verified traveler from Leesburg
Posted 12 Jun 2024
Quiet and comfy
Comment from Hotel Management
12 Jun 2024 by Danny , Hotel Management
Thank you for the 5-Star review!
by A verified traveler from west covina
Posted 12 Jun 2024
Beautiful views, bike riding fun, away from hustle and bustle of main areas. Close enough to venture out and visit other areas of San Diego.
Comment from Hotel Management
12 Jun 2024 by Danny , Hotel Management
Thank you for the 5-Star review!
by A verified traveler
Posted 11 Jun 2024
I like the quiet nature of the suite . The location was on the end with no one above . The marina views of the boats & wild life are so relaxing and scenic . The convenience of an on-site restaurant and bar was wonderful! Pool and Jacuzzi were sparkling clean while we were there. Having a patio was perfect and very private and the scent of the jasmine just fills the air . This Suite was quintessential San Diego !!
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Janet, Thank you so much for your kind review. We are thrilled to hear that you enjoyed the tranquility and unique location of your suite, with its peaceful marina views and abundant wildlife. It is wonderful to know that you appreciated the convenience of our on-site restaurant and bar, as well as the cleanliness of our pool and Jacuzzi during your stay. We are delighted that the private patio and the fragrant jasmine added to your experience, making it quintessentially San Diego for you. Your positive feedback is greatly appreciated, and we hope to welcome you back to Best Western Plus Island Palms Hotel & Marina for another relaxing stay soon.Barbara ThompsonGeneral Manager
by A verified traveler
Posted 11 Jun 2024
Great location and property.
Comment from Hotel Management
11 Jun 2024 by Danny, Hotel Management
Thank you for the 5-Star review!
by A verified traveler
Posted 11 Jun 2024
Everything was clean, quiet, and staff was friendly. One thing i would change are the covers for the lounge chairs in the pool are.
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Gladys, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel clean and quiet, and that our staff was friendly and welcoming. Your suggestion regarding the covers for the lounge chairs in the pool area is much appreciated, and we will certainly consider this for future improvements. Our goal is to provide the best possible experience for our guests, and your input helps us achieve that. We hope to welcome you back to Best Western Plus Island Palms Hotel & Marina soon and provide an even better stay.Barbara ThompsonGeneral Manager
by A verified traveler from Las Vegas
Posted 8 Jun 2024
Close to area attractions good pool and hot tub
Comment from Hotel Management
9 Jun 2024 by GENERAL MANAGER, Hotel Management
Dear Scott, Thank you so much for the outstanding review and staying at Best Western Plus Island Palms Hotel & Marina. We are thrilled you enjoyed our refreshing outdoor pool, as well as our hot tub. With our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. It was such a pleasure hosting your visit, and we look forward to welcoming you back on your future trips to the area.Barbara Thompson,General Manager
