Ratings based on 601 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2023
Don’t like at all
Comment from Hotel Management
13 Oct 2023 by Hotel, Hotel Management
Olá Luciana, como vai? Obrigado pelo tempo disponibilizado em nos avaliar! Pedimos desculpas pelo transtorno, iremos averiguar o ocorrido e trabalhar para melhorar. Obrigado! Att., Carlton Plaza Poços de Caldas
by A verified traveler
Posted 3 Oct 2023
Comment from Hotel Management
25 Oct 2023 by Time Carlton Plaza Poços de Caldas, Hotel Management
Olá Luciana, tudo bem? Agradecemos o tempo dedicado em nos avaliar, foi um prazer te receber. Sentimos muito em não atender sua expectativa.Informamos que gerente geral do hotel está ciente de seus apontamentos e, iremos trabalhar em melhorias. Conte sempre conosco! Atenciosamente,
by A verified traveler from Stamford
Posted 2 May 2022
Is a great area, but they never did renovations , is old appliances. Is not good clean bathrooms,or bedroom floor , they only change the towels and bad sheets is very clean . The staffs all very nice , but you have to pay to park every day , it’s not included on the hotel , is a expensive hotel but is not worth , they need to do it all the renovations to be fair . I’m very disappointed , compare to the others hotels is cheaper than them and they have better hotels.
Comment from Hotel Management
2 May 2022 by *, Hotel Management
Boa noite,
Agradecemos seu feed back, vamos melhorar
by A verified traveler
Posted 10 Apr 2022 on Hotels
Comment from Hotel Management
11 Apr 2022 by Equipe Carlton Plaza, Hotel Management
Agradecemos seu feedback!
by A verified traveler
Relaxing stay
Posted 25 Apr 2021 on HotelsThe hotel was great.
The staff very friendly and helpful.
There was an excellent free breakfast, and the lunch and dinner buffet were very reasonably priced.
The building is a little older, but very well maintained and very clean.
Poços de Caldas is a quiet, lovely resort town in the mountains, that grew around the hot springs there.
Comment from Hotel Management
24 Jun 2021 by Equipe Carlton, Hotel Management
Muito obrigado pelo seu feedback
by A verified traveler
A+ Hotel
Posted 10 Nov 2020 on HotelsGreat location and friendly staff. Breakfast is really good as well.
by A verified traveler from Brasília-DF
Posted 9 Sep 2020
As acomodações são boas e bem higienizadas. Bom café da manhã. Ao fazer o check-out me foi cobrado o valor do estacionamento, apesar de constar como uma facilidade do hotel, assim como café da manhã, Wi-Fi e outras que não me foram cobradas. Quando fiz a reserva a informação de cobrança do estacionamento não constava.
Comment from Hotel Management
14 Oct 2020 by Bia, Hotel Management
Bom dia!
Obrigada pela sua estadia
by A verified traveler from Florida
Posted 24 Aug 2020
The hotel is fairly modern and in the middle of the city. Large parking lot (free) across the street. Many restaurants and retail shopping within 2-3 blocks of the hotel. Parks are nearby too and a full service supermarket across the street. Staff at the front desk were very courteous. Rooms were large and offered good views of the mountains nearby. Shower was great. Free WiFi was fast too. Buffet breakfast in the morning (served from 07:00 to 10:00) had many choices and the staff would make omelettes or eggs for you. I would stay here again
Comment from Hotel Management
14 Oct 2020 by Bia, Hotel Management
Bom dia,!
Muito obrigada pela estadia, volte sempre
by A verified traveler from USA
Posted 20 Mar 2020
the rooms are very poor, the air conditioner is just one unit in one room no nearly enough and very noisy. there are not any drawers to place our clothing, some of the chairs in the room were broken. The breakfast was very unappealing, not up to health codes. No ice on things that are supposed to be kept cold, no cover or protection over the food. Very disappointing and expensive. Very noisy as well.
by A verified traveler
Posted 29 Dec 2019
