Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Nice
by A verified traveler
Posted 4 Jun 2024
Older hotel
Comment from Hotel Management
4 Jun 2024 by Chance Summers, Assistant general manager., Hotel Management
Thank you for your feedback. We apologize that our hotel's age impacted your stay. We are committed to ongoing updates and improvements to enhance our guests' experiences. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 31 May 2024
We liked our room
Comment from Hotel Management
1 Jun 2024 by Chance Summers, Assistant General Manager, Hotel Management
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
by A verified traveler
Posted 30 May 2024
The hotel was ok. No elevators unfortunately. They were able to accommodate us by getting a main floor room because my husband can not do stairs, but it seemed like a great inconvenience for the staff member to change our room. Beds were uncomfortable and pillows are very hard.
Comment from Hotel Management
1 Jun 2024 by Chance Summers, Assistant General Manager, Hotel Management
Thank you for taking the time to review our property. I'm sorry to hear you had this issue, but I'm glad that our desk was able to help you find a room on the ground floor. If you have any issues such as the bed/pillows being uncomfortable, please don't hesitate to contact the front desk and they will send someone over to make sure you have a relaxing and comfortable stay.
by A verified traveler
Posted 27 May 2024
Nice simple breakfast
Comment from Hotel Management
28 May 2024 by Chance Summers, AGM, Hotel Management
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
by A verified traveler
Posted 27 May 2024
The front desk staff member was kind and informative. The breakfast was good and the breakfast staff never was very kind. The king suite was spacious and accommodating but the walls had very limited sound proof. We were on the bottom floor and it sounded like someone was doing gymnastics all night upstairs. You could hear conversations from the rooms next to us. The pool water smelled a little foul and had no smell of chlorine. The hot tub smelled worse and we think my sister in law may have gotten ringworm from it. Overall the hotel was clean except for the pool and hot tub water.
Comment from Hotel Management
28 May 2024 by Chance Summers, AGM, Hotel Management
Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. This is not our standard and for that I am truly sorry. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 27 May 2024
Breakfast
Comment from Hotel Management
28 May 2024 by Chance Summers, AGM, Hotel Management
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Chance Summers, AGM, Hotel Management
Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. This is not our standard and for that I am truly sorry. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 26 May 2024
Would have been nice to know there is no elevator. Other than that it was a great place. Breakfast was very good.
Comment from Hotel Management
28 May 2024 by Chance Summers, AGM, Hotel Management
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
by A verified traveler
Posted 26 May 2024
Desi was magnificent. The night before check in I thought I was paying for my room but I accidentally made a second reservation for the night before. Desi worked her magic and the situation was resolved. Thank you Desi for going above and beyond!!!
Comment from Hotel Management
28 May 2024 by Chance Summers, AGM, Hotel Management
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us and that Desi had gone above and beyond for you!
