Ratings based on 998 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hello Igiraneza, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Minneapolis - Plymouth and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 10 May 2024
Very nice and clean place
Comment from Hotel Management
10 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Scott,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Minneapolis - Plymouth. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice and clean location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Fuad, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Minneapolis - Plymouth. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 May 2024
Unsafe
Comment from Hotel Management
2 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Fuad, Thank you for taking the time to tell us about your experience at the Red Roof Inn Minneapolis - Plymouth. Please accept our sincerest apologies that you were faced with safety concerns. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Guest safety is our top priority, so it's truly disheartening to read that you felt that was not accomplished with your visit.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Apr 2024
Good value near industrial park
Comment from Hotel Management
30 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Thomas, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Minneapolis - Plymouth. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the value of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Mar 2024
Dirty
Comment from Hotel Management
27 Mar 2024 by OnielRediresponse Specialist, Hotel Management
Thank you Marcus, for taking the time to write a review of your stay at the Red Roof Inn Minneapolis - Plymouth. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you weren't satisfied with our cleanliness, our apologies for all inconveniences. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 15 Mar 2024
The WiFi kept going out and my key card kept disabling, locking me out my room on multiple occasions. Amenities are average nothing special but it’s a good place to stay the night if you are not looking for much.
Comment from Hotel Management
17 Mar 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear K, Thank you for taking the time to tell us about your experience at the Red Roof Inn Minneapolis - Plymouth. I am sorry you had less that a satisfactory experience prompting your 3/5 score. It seemed your stay felt short of your expectation due to the situation you described regarding the Wi-Fi and the key card not working to your liking. As it relates to the key card it is disactivated after a period of unused time due to security measures. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Jan 2024
Couldn’t check in until well after 5pm. No working tv
Comment from Hotel Management
26 Jan 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Stephanie. The staff and I at the RED ROOF INN MINNEAPOLIS - PLYMOUTH were disappointed to see your 1/5 score following your stay. You indicated that your experience did not meet your expectations due to being unable to check-in until after 5pm and the broken Tv. Our team is committed to satisfying our guest, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management
by A verified traveler
Posted 15 Jan 2024
I had a great experience here. Though the price was a bit high, I would easily stay at this hotel again and have stayed a couple times already. Staff was courteous and professional and that was appreciated.
The only problem I had was with the key card every time the room was cleaned.
Comment from Hotel Management
16 Jan 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MINNEAPOLIS - PLYMOUTH and I appreciate your 5/5 score following your stay. I am happy to read that you had a great experience with us and that you found the staff to courteous and professional. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 25 Nov 2023
Run down facility, needs complete rehab! No breakfast!
Comment from Hotel Management
28 Nov 2023 by Gabrielle RediResponse Specialist, Hotel Management
Dear Glenn,Thank you for your review following your stay at Red Roof Inn Minneapolis - Plymouth. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the run-down facility, as you described, and the lack of breakfast hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
