Ratings based on 396 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 26 May 2024
Breakfast was great. Walking distance to nice restaurant. Staff was friendly
by A verified traveler
Posted 30 Apr 2024
I had a nice 3 night stay. The first night I was given a first floor room (which I’m not a fan of) and there was an old jacuzzi in the middle of the living space portion of the room, also not a fan. I asked if I could be moved, but they were full for the evening. But they gave me a small break on the room price and moved me the next night. The staff was genuinely kind, attentive and professional. My room was clean, sheets were clean (I always check with a black light). This hotel is the best option in the area.
by A verified traveler from traverse city
Posted 20 Apr 2024
The staff was extremely friendly and helpful. The parking lot was full and they assisted us with finding alternative parking. The room was very nice and affordable.
by A verified traveler
Posted 31 Mar 2024
The room needs to be totally renovated, the bath had very little water pressure in the sink and the shower. The shower had places all around that need serious caulking and the ceiling had had leaks with terrible patch jobs. The bath had bugs and the carpet was very old and smelled bad. It is a place that we will never go back to or recommend to anyone.
by A verified traveler
Posted 2 Mar 2024
We enjoyed our over-night stay. The breakfast was especially good.
by A verified traveler
Posted 2 Mar 2024
The room looks like it had been broken into. Due to the damage to the door frame there is a gap in which you can see into the room from the hall. We have a sheet hanging over the door to cover the gap. The bottom of the shower has a brownish stain on the bottom. The floor in the bathroom is super dirty.
by A verified traveler
Posted 11 Feb 2024 on Hotels
Very comfortable room, warm bed, quick check-in.
Comment from Hotel Management
28 Feb 2024 by Holiday Inn Express Hospitality Team Plymouth, IN, Hotel Management
We're thrilled you found our rooms comfortable, beds warm, and check-in quick. Your satisfaction is important. If there are specific areas for improvement, please let us know. We look forward to hosting you again.
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Holiday Inn Express Hospitality Team Plymouth, IN, Hotel Management
Thank you for taking the time to share your feedback, though we noticed your review didn't include specific comments. We value your input and would appreciate any additional details about your experience to help us address any concerns you may have. Our goal is to ensure every guest has a positive stay, and we hope to have the opportunity to improve and make it right. Please feel free to reach out with more information.
by A verified traveler
Posted 13 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Sales, Hotel Management
Thank you for your stellar review! We appreciate your feedback and look forward to seeing you again!
