Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 6 Jun 2024
Overall very nice property.
Comment from Hotel Management
7 Jun 2024 by Raj, Hotel Management
Dear Dennis,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager
by A verified traveler
Posted 6 Jun 2024
I enjoy staying here. I will stay here again. It’s very convenient but my room door had an issue. The extra lock would not engage and the frame was split around the lock. However the chain worked and the door latched so I didn’t make an issue. Also the bathtub was pretty rusty around the taps.
Comment from Hotel Management
7 Jun 2024 by Raj, Hotel Management
Dear Dennis,Thank you for taking the time to share your review with us.We are very sorry to learn of the service issues encountered during your recent visit to the property. We strive to provide our guests with the best possible service at all times and we regret that expectations were not met on this occasion. Please accept our apologies for the inconveniences caused.Please be assured your feedback is very important to us and your comments will be forwarded to the relevant teams for their review and consideration. We hope you will allow us another opportunity to welcome you back and Make It Right.Kind regards,Raj SrinivasanGeneral Manager
by A verified traveler from Redditch
Posted 31 May 2024
Comment from Hotel Management
4 Jun 2024 by Raj, Hotel Management
Dear Sarah,Thank you for taking the time to share your review. We are very sorry that we could not provide a more positive guest experience on this occasion. Please accept our sincere apologies .This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager
by A verified traveler
Posted 28 May 2024
We enjoyed our one night stay. The room was clean. It was busy as there were a few coach tours there so parking was a little inconvenient.
Comment from Hotel Management
30 May 2024 by Raj, Hotel Management
Dear Tamsyn,Thank you for taking the time to review your stay at The Copthorne. we always appreciate feedback, but especially from our most loyal returning guests. I know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable experience.Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kindest regards,Raj SrinivasanGeneral Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
30 May 2024 by Raj, Hotel Management
Dear Christopher,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms and service as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SrinivasanGeneral Manager
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
30 May 2024 by Raj, Hotel Management
Dear Michael,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager
by A verified traveler
Posted 18 May 2024
Shower was good, bed was comfortable. Oddly enough there weren't any power sockets by the bedside.
Comment from Hotel Management
20 May 2024 by Raj, Hotel Management
Dear Sahadehvah,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Raj, Hotel Management
Dear William,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager
by A verified traveler
Posted 17 May 2024
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Comment from Hotel Management
20 May 2024 by Raj, Hotel Management
Dear Sean,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback. I am glad that you found the hotel's location perfect for you. Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kind Regards Raj SrinivasanGeneral Manager
