Ratings based on 538 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Property was well kept. Area behind hotel hasn't very nice.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Carole,We appreciate your feedback regarding our well-kept property. We apologize for any inconvenience caused by the area behind the hotel not meeting your expectations. Your comments will be shared with the relevant team for improvement purposes.
by A verified traveler
Posted 23 May 2024
Water did not work right in sinks of our three rooms. Elevator was quite dirty. Breakfast offerings very limited. To top it off when one of us had to leave one day early we could NOT get either the property or Expedia to reduce our bill by one room one night. Terrible policy and blaming each other did not help.
Comment from Hotel Management
24 May 2024 by Ricky J. Phillips, CHA, CHDT-General Manager, Hotel Management
Dear Greg,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the sinks in your rooms and the cleanliness of the elevator. We strive to maintain high standards, and your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made.Regarding the early departure policy, we regret to inform you that once check-in is completed, we are unable to modify or cancel the reservation. This policy is set by corporate guidelines to ensure consistency and fairness for all guests. We also did not receive any reports from you or your party regarding the issues with the sinks during your stay. Our staff is always available to address any concerns promptly to make your stay as comfortable as possible.Since your reservation was made through Expedia, we are bound by their policies as well, which also restrict modifications or cancellations post check-in. We understand how frustrating this can be, and we apologize for any inconvenience this has caused.Your feedback is invaluable to us, and we will continue to work on improving our services and policies. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler from fort wayne
Posted 20 May 2024
Nice hotel for travel baseball tourney
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Jorge,We are delighted to hear that you chose our hotel for your travel baseball tournament. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful stay. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 16 May 2024
When my husband and i arrived, the manager and a desk clerk were behind the desk. My husband specifically asked the manager if the hot tub was working and the manager was evasive and said, "as far as i know". We had driven over 8 hrs from NY to this hotel in Indiana, on our way to Northern Wisconsin, and my husband wanted nothing more than a soak in the hot tub. We got to our room and it was very warm, so we tried to turn the AC on, but the air didnt seem to be cooling. We decided to go get somethign to eat and come back and see if it cooled down. After an hour, we returned and it was still very warm so we told the manager and he moved us to another room with a working AC unit. My husband channged into his trunks and went down to the pool area and was EXTREMELY disappointed and disgusted with what he found. The "hot" tub would not warm up. The jets worked but the water was ice cold. He waited several minutes to see if it would warm and it did not. He was going to try the pool, but there was a slimy film on the top of the water, and what could only be described as some kind of green substance, (possibly algae?) on the bottom of the pool. There was no smell of chlorine, and no water being filtered into the pool, it was stagnant. There was garbage all over the floor, and the garbage can was overflowing and the insides smelled very bad, like it had been there a long time. My husband told the manager the next morning about it and he didn't offer any kind of explanation or apology.
Comment from Hotel Management
16 May 2024 by Ricky J. Phillips, CHA, CHDT-General Manager, Hotel Management
Dear Cathleen,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences and disappointments you encountered during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.We deeply regret that your expectations regarding the hot tub and pool area were not met. We understand the frustration and inconvenience this caused, especially after a long journey. Please rest assured that we have addressed these issues with our management team to ensure such lapses in communication and maintenance do not recur.Maintaining a high standard of cleanliness and functionality in our amenities is paramount to us, and we are truly sorry for falling short in this instance. Your husband's experience with the pool and hot tub does not reflect the level of service we aim to provide, and we are actively investigating the matter to rectify any underlying issues.Furthermore, we apologize for the lack of immediate resolution and the manager's response to your concerns. We are committed to providing prompt and satisfactory solutions to our guests' issues, and we regret any miscommunication or oversight on our part.Please know that your feedback has been taken seriously, and we are taking appropriate measures to prevent similar occurrences in the future. We hope you will give us another opportunity to exceed your expectations and regain your trust during your future travels to our area.If there is anything further we can do to address your concerns or assist you, please do not hesitate to contact us directly.Warm regards,Ricky J. PhillipsComfort Suites Management Team
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Josue,We appreciate you choosing our hotel for your stay. If you have any concerns or feedback you'd like to share, please don't hesitate to reach out to us. We value your input and would love to hear from you.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello PAMELA,We appreciate you choosing our hotel for your stay! We hope you had a pleasant experience, and we look forward to welcoming you back soon.
by A verified traveler
Posted 10 Mar 2024
our bathtub had hair in it like it wasn’t cleaned very well. it’s a smoke free hotel, but our room had a smoke smell in it. just wasn’t a very clean hotel in my opinion
Comment from Hotel Management
13 Mar 2024 by Manager, Hotel Management
Hello Ashlee, We apologize for any inconvenience you experienced during your stay. Our housekeeping team aims to maintain high cleanliness standards, and we will address the issues you mentioned. Your feedback is valuable as we strive to improve our guests' experience.
by A verified traveler from Carmel
Posted 3 Mar 2024 on Travelocity
Comment from Hotel Management
24 Mar 2024 by Manager, Hotel Management
Hello Edward,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon.
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Manager, Hotel Management
Hello Tina,We are stoked to hear that you had a perfect stay with us! We look forward to welcoming you back soon.
by A verified traveler
Posted 26 Feb 2024
For a Comfort Inn and Suites, I was really disappointed with this stay. The bathroom was full of old water damage to drywall, the bathtub did not drain so you stood in water, the pool was dirty, the hot tub had a smell to it, the pool area had no towels and when we asked for more the staff did get us a few more but said they were the last clean towels in the whole hotel because the first shift people didn't finish the laundry, the breakfast selection was basically just raisin bran and frosted flakes, the kitchen smelled terrible, there was a rooster perched in a tree outside our window that was crowing at night! I would not recommend this place!
Comment from Hotel Management
29 Feb 2024 by Manager, Hotel Management
Hello Matt, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments have been duly noted and will be shared with our team for further review and improvement. We strive to provide the best experience for all our guests, and we regret any shortcomings during your stay. Thank you for bringing these matters to our attention.
