Ratings based on 988 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
This place came to our rescue at a difficult time. The staff were the shining stars. They were completely full which stretches resources, yet the staff were on top of things, and really made us feel like family. Having a pool was a great feature with kids. No place is perfect, but when the staff is amazing, nothing else really matters.
by A verified traveler from Milton
Posted 26 Apr 2024
Property is in rough shape, but room was fairly clean.
Comment from Hotel Management
27 Apr 2024 by Hotel Management , Hotel Management
Dear Eric, Thank you for your feedback. We appreciate your recognition of our efforts to maintain cleanliness in our rooms. We apologize for any inconvenience caused by the condition of the property. Rest assured, we are continuously working to improve and address any issues with the property's upkeep. Your comments will be shared with our team to ensure a better experience for all our guests in the future. We hope to welcome you back for a more satisfactory stay.Sincerely,Hotel Management
by A verified traveler
Posted 24 Apr 2024
I reserved 2 rooms in the morning and 5pm they called and said they were booked. No more rooms available.
What’s the point of making a “reservation”
Comment from Hotel Management
25 Apr 2024 by Hotel Management, Hotel Management
Dear Manuel, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Apr 2024
Bed felt like it had bugs on it lots of crumbs
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Dear Robert, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
by A verified traveler
Posted 20 Apr 2024
Need more employees.Got there to check in and no one was a the front dest for a hour to check me in. Corporate need to notify immediately
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Randi, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Sincerely,Hotel Management
by A verified traveler
Posted 17 Apr 2024
When I arrived staff was arguing smelled like marijuana, I checked in and checked out 1 hour later,Room was dirty and people were outside doing drugs,Worst experience ever my 5 year old was devestated!
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Sharhonda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
Property is not clean and smelly. Carpet has not been cleaned for several years. Amenities do not work. Housekeeping only done once a week. No blankets, shampoo, kitchen amenities- need to call front desk for everything.
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Dear PRASANNA, We are honored that you chose our hotel for your recent visit to our area. Our team is dedicated to providing exceptional service, top-notch amenities, and clean and comfortable accommodations. We are genuinely sorry that your experience did not meet your expectations. Your feedback is greatly appreciated, and we will share your comments with our team as part of our ongoing efforts to enhance our services. We sincerely hope you will give us another opportunity to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
by A verified traveler from Milton
Posted 23 Mar 2024
Property is in rough condition. Electronic keys barely work. Was locked out of my room for 30 minutes because none of my keys worked and staff was away for 30 minutes. Even after programming new keys, couldn’t get in my room. Manager had to come to my room to let me in. Halls smelled like cigars as someone smokes in the building. Showers barely work. I guess you get what you pay for.
Comment from Hotel Management
23 Mar 2024 by Hotel Management , Hotel Management
Dear Eric, Thank you for your review. We sincerely apologize for the inconvenience you experienced due to the keys, the shower, and the odor in your nonsmoking room. What you have encountered is unacceptable. Please know that this is not the standard we wish to uphold, and we regret we could not provide you with a better service. Your feedback is invaluable, and we're committed to addressing these issues with the appropriate individuals to ensure our guests' comfort and satisfaction. Please accept our most heartfelt apologies, and we hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
by A verified traveler
Posted 17 Mar 2024
This phone in my room does not worked. I have brought over some tools to see if I can get the plug fixed. It would be very helpful to have a phone in my room that works.
Comment from Hotel Management
17 Mar 2024 by Hotel Management , Hotel Management
Dear David, Thank you so much for this honest review. We have noted your feedback about the faulty phone in your room and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 11 Mar 2024
dirty, claustrophobic, in disrepair. Smelled of food cooking every night. It advertises free breakfast which is a total joke.
Comment from Hotel Management
12 Mar 2024 by Hotel Management, Hotel Management
Dear Price, Thank you for sharing your candid feedback. We sincerely apologize for not meeting your expectations with the complimentary grab-and-go breakfasts and regret any inconvenience caused by the cleanliness issues. We will share your comments with the appropriate individuals for future enhancement. We appreciate you bringing this to our attention. Your comfort and satisfaction are of the utmost importance to us, and we hope you consider giving us another chance to provide a more pleasant stay.Sincerely,Hotel Management
