Hotels near Plaza Las Americas

"Staff amazing"

"I’ve stayed at quite a few all inclusive resorts across various destinations in Mexico, this one was by far the best experience I’ve had Food was amazing our room was in good condition for a 10 year old property but the 2 main highlights for me were the location and the extremely helpful staff, regardless of room category or status level it seemed like all guests were treated the same. It’s a smaller resort so everything feels a little more personal and upscale, no reservations for dinner no towel cards for the pool just take as many as you need, room service arrives in 20-30 minutes and house keeping is very consistent. Special shoutout to Mel and Erik, best entertainers I’ve encountered at a resort.. Chepo and Miguel at the pool deck for keeping our drinks full all day and Santos at the Italian restaurant! Will be staying here again. "

"We stayed on the family side of the resort. The common areas of the hotel, rooms, and pool were all great. All was very clean, and family-friendly. The paths to the beach were easily accessible, and a very peaceful surrounding. Our only complaint was that the food wasnt as good as what we expected. It wasn't horrible, but just not as good as what we would have expected from a resort like this. Also, we added on the Family Concierge package. Some of the perks were nice to have & we did utilize some of them. However, im not sure if we would add it again if we revisited the resort."

"It’s my home away from home always stay at this place. It’s great."

"Stay far far away from this property. Not only are they dishonest their facilities are poorly maintained and the staff is pathetically inattentive. There are so many better places to stay in Playa Del Carmen. I strongly suggest you do not stay here. If you do decide to stay at this location, do not leave any valuables in the open. Lock everything up in a safe place in your luggage. "

"The pools were nice, but they close at 7 p.m. The staff was super friendly and helpful. The property is beautiful but it's showing its age The reason I probably won't go back is because the smell from the seaweed made me nauseous. It's too bad they aren't doing anything to clean up the coastline."

"Everything was great other than the restaurants. One of them were only open on Saturday.others were not open everyday .."

"Very friendly staff, great location, clean "

"Staff is always super friendly and helpful. We had the pleasure of meeting Chef Diego, food is delicious, I highly recommend eating at Cachitio and enjoy some authentic Mexican food."