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Aloft Playa Del Carmen
3.5 star property

Pet-friendly hotel connected to a shopping center in Downtown Playa del Carmen with 2 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Aloft Playa Del Carmen

Rooftop terrace
Front of property - evening/night
Hypo-allergenic bedding, down comforters, in-room safe
Daily buffet breakfast (MXN 300 per person)
Shower, rainfall showerhead, free toiletries, hair dryer
VIP Access
Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Popular LocationQuinta Avenida4 min walk
  • Popular LocationPlaya del Carmen Main Beach8 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive
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Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 38.90 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

View from room

Breezy, Room, 2 Queen Beds, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 41.12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
  • 33.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
  • 33.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 67.80 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 79.20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 83.56 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 80.54 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Located near the beach, Aloft Playa Del Carmen is in Downtown Playa del Carmen neighborhood and is connected to a shopping center. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 4 min walk
  • Quinta Alegría Shopping Mall - 5 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 11 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • MiDogo Café - 3 min walk
  • Antoinette - 3 min walk
  • Logia Café - 3 min walk
  • Zitla - 2 min walk
  • Las Quekas - 2 min walk

About this property

Aloft Playa Del Carmen

Hotel near Playa del Carmen Main Beach
Aloft Playa Del Carmen is located close to Quinta Avenida and Playa del Carmen Maritime Terminal, and provides a poolside bar, a grocery/convenience store, and a terrace. Be sure to enjoy a meal at Nook, the on-site restaurant. In addition to a shopping mall on site and a coffee shop/cafe, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Other perks at this hotel include:
  • 2 outdoor pools
  • Buffet breakfast (surcharge), self parking (surcharge), and outdoor furniture
  • A porter/bellhop, smoke-free premises, and a 24-hour front desk
  • A TV in the lobby, coworking spaces, and a dock
Room features
All 167 individually furnished rooms boast comforts such as 24-hour room service and air conditioning, as well as amenities like late night room service and free WiFi.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LED TVs with cable channels
  • Wardrobes/closets, mini fridges, and free tea bags/instant coffee

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 2022
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Aloft Playa Del Carmen have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Aloft Playa Del Carmen?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at Aloft Playa Del Carmen on May 4, 2024 start from P 4,289.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Aloft Playa Del Carmen pet-friendly?

Yes, Aloft Playa Del Carmen allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a deposit of MXN 2000 per stay and a fee of MXN 550 per pet, per day. Service animals are exempt from fees.

How much is parking at Aloft Playa Del Carmen?

Self parking is available for MXN 200 per day. Limited spots are available.

What time is check-in at Aloft Playa Del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Aloft Playa Del Carmen?

Check-out is at noon.

Where is Aloft Playa Del Carmen located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Aloft Playa Del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 219 reviews" "
Rating 8 - Good. 43 out of 219 reviews" "
Rating 6 - Okay. 9 out of 219 reviews" "
Rating 4 - Poor. 7 out of 219 reviews" "
Rating 2 - Terrible. 14 out of 219 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kelvina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and staff was great
Stayed 3 nights in Mar 2024

2/10 Terrible

Katrecia

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We arrived at the Aloft Playa Del Carmen on April 26, 2024 for a quick mini vacation. I often visit this property as it has becoem one of my favorites. Upon arrival, we had to wait a little to check in as we arrived before 3pm. This was understood as this is a policy in which we are used to. About 330 we were finally given room keys and proceeded to our room. As we opened the door we were all greeted with sweltering heat. We contacted the front desk, and were informed that the AC was being worked on, and will be completed by 5pm. We decided to bear the heat, and it was finally generated about 5pm. In the middle of the night while sleeping, the ac proceeded to go out AGAIN. I myself woke up in a beading sweat, and looked at the temperature on the ac thermostat, and displayed was a temperature of 75 degrees, and i had it set to 72. I tossed and turned all night, to be greeted at 9am by the ac being shut off AGAIN. The temperature at this time was now 77 degrees and there was not any circulation of air in the room. This proceeded to take place for the remainder of our trip, which the night before my last night to stay, i was awaked sweating again, and the ac tempature was 81 degrees and i had it set to 65. The mamager knocked on a friend of mines door, and was advised they were working on the ac from 11 to 5pm. This experience ruined my entire trip.
Stayed 4 nights in Apr 2024

10/10 Excellent

Angele, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all so beautiful, clean , spacious. Pool was wonderful and view of ocean was amazing. Would come again.
Stayed 2 nights in Feb 2024

8/10 Good

Stephen, New Smyrna Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay at Aloft in PDC. Staff was super friendly and the roof top pool/bar was awesome. Parking below hotel was a plus. Internet good. Bed was nice. 1 block from 5th Ave. Hotel had some AC issues but was not a deal breaker.
Stayed 7 nights in Apr 2024

8/10 Good

Marcela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean and with good location. Close to 5th avenue but still far from all the noise.
Stayed 3 nights in Apr 2024

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean and modern
Stayed 2 nights in Apr 2024

2/10 Terrible

Joe

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I had to stay 9 days. First 3 days we had no air conditioning. We had to have the patio door open. It was so hot we couldn’t sleep. Then flies were bitting us. Then our last 3 days they had construction in the hotel going and we couldn’t rest during the day. We want some kind of a refund. I use Expedia a lot and this was so unexceptable.
Stayed 9 nights in Apr 2024

8/10 Good

Larry

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 6 nights in Apr 2024

2/10 Terrible

Rosemary

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning in any rooms 😱
Stayed 1 night in Apr 2024

2/10 Terrible

Rosemary

Disliked: Amenities, property conditions & facilities
There is absolutely no air condition in the whole hotel demanded return if money but said Because I use Expedia they cannot refund my money and it’s hot as hell in here
Stayed 1 night in Apr 2024