Ratings based on 23 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jun 2023 on Hotels
by A verified traveler
Posted 19 Aug 2022
Excellent stay. Very nice property; among the best in Playas.
by A verified traveler
Posted 6 Dec 2021
The property needs to be better take off, the lock of my room didn't work, since it was lose, this happend to me twice, they where very friendly and fix it but still is an inconvinience, the tv didn't work in the whole hotel due to lack of signal. The bathroom light one was out. The Hotel is nice but the needs to be taken care. The breakfast buffet was very poor, the bread was so hard that It looks like it was heated for to long. The juice was good, the eggs ok, in general for a hotel that is on the beach and is supposed to be the best the food in the breakfas was not good.
by A verified traveler
Posted 31 Jul 2021
This was very disappointing! The place is overpriced considering that there is not entertainment at all. The place is extremely overpriced. Consider other options since this place does lack of amenities and adult entertainment.
by A verified traveler
Posted 18 Jul 2021
Everything cleaned fast service the employes do great job
by A verified traveler
Extremely dissatisfied- stay away!
Posted 13 Jul 2019 on HotelsUpon arrival, the front desk clearly checked if we had booked with Hotels.com and then proceeded to give us the worst room possible: peeling headboard, no chair to sit on, two bath towels for 3 people and no hand towels.....the food was inedible. We eventually did change rooms after quite a hassle with no compensation or recognition of their error in assigning us such a terrible room. The beach all around is dirty and the sea, although beautiful, is far too dangerous to swim in. Overall, we were extremely disappointed in this this location and hotel for the very expensive cost (almost $900 CDN for 2 nights and food). Would not reccommend this place at all.
Comment from Hotel Management
17 Jul 2019 by Guest Service, Hotel Management
Dear Lisa, we're sorry you had a bad experience during your stay. We apologize for the issues and we'll work hard to improve our reservations service. Thanks for letting us know!
Recommended
for Everyoneby A verified traveler from b
Posted 17 Aug 2016
Start very poor services at the coffee service in the morning
by A verified traveler
Posted 19 Nov 2022 on Hotels
by A verified traveler
Posted 2 Oct 2022
Es terrible que no se pueda descansar, viernes y sábado musica alto volumen hasta más de las 3 de la mañana en una discoteca al aire libre al lado del hotel
by A verified traveler
Posted 26 Sep 2022
Bonita la propiedad. El problema es que venden eventos hasta las 3am y no hay como dormir por el ruido.
