Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Its ok the servive
by A verified traveler from Fort Worth
Posted 4 Jun 2024
Property hasn’t been renovated.
Comment from Hotel Management
4 Jun 2024 by Gerente de servicio a huésped , Hotel Management
Apreciable Martin,Agradecemos mucho el tiempo que se tomó para brindarnos sus valiosos comentarios, seguiremos trabajando en las áreas de oportunidad compartidas.Cuente con nosotros
by A verified traveler
Posted 20 May 2024
I like everything 💕
Comment from Hotel Management
21 May 2024 by Guest Service Manager , Hotel Management
Dear Susana,The Wyndham Garden Playa del Carmen team thanks you for your visit. We are very pleased to know that enjoy your stay. For us, the most important thing is the total satisfaction of our guests. We hope to have the honor of receiving you again in this your house. Count on us.
by A verified traveler
Posted 11 May 2024
nice
Comment from Hotel Management
12 May 2024 by Guest Service Manager , Hotel Management
Dear James,Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your commentWe hope to receive you again in this your house Count on us.
by A verified traveler from DES PLAINES
Posted 2 May 2024
Breakfast buffet was perfect, beds are comfortable, problem is with hot water, you need to open valve full hot and wait 3 minutes for hot water, before that no hot water.
Comment from Hotel Management
2 May 2024 by Guest Service Manager , Hotel Management
Dear Piotr,We appreciate the time it took to give us your valuable comments about your stay at Wyndham Garden Playa del Carmen, how nice to know that you enjoyed the rooms and the breakfast service.We will continue to strive to improve the areas of opportunity with breakfast, and we hope you will give us the opportunity to continue attending you in your future visits to Playa del Carmen, we will be happy to receive you !! Count on us.
by A verified traveler
Posted 9 Apr 2024
Not enough staff. Low cleaness just to bed and breakfast hotel.
Comment from Hotel Management
9 Apr 2024 by Gerente de Servicio a Huésped , Hotel Management
Apreciable Juan, Agradecemos mucho el tiempo que se tomó para brindarnos sus comentarios, le ofrecemos una sincera disculpa por la experiencia ofrecida e igual le brindamos nuestra palabra de que nos encontramos trabajando para poder completar nuestras plantillas y ofrecer una estadía con la calidad que nos caracteriza.Sabemos que es difícil recuperar la confianza perdida, pero nos gustaría mucho que nos brindará la oportunidad de atenderla en una siguiente visita a la Riviera Maya y cambiar su experiencia. Cuente con nosotros
by A verified traveler
Posted 9 Apr 2024
It is an excellent place for a short vacation, just one thing, I don't know why there is so much inconsistency when changing the towels
Comment from Hotel Management
9 Apr 2024 by Guest Service Manager, Hotel Management
Dear Edy,We thank you very much for the time you took to give us your comments, which are very important and help us in our processes of continuous improvement.On the other hand I am very sorry that your perception in your last stay has not lived up to your expectations, I offer you a sincere apology, and the commitment to continue striving to improve in our areas of opportunity.Even if your stay was not 100% satisfactory, we hope you give us the opportunity to assist you on your next visit to Playa del Carmen and change your experience
by A verified traveler from San Francisco
Posted 7 Apr 2024
The price and some of the amenities such as coffee maker and the pool.
I didn't lile the access to public transportation such taxi and shared rides. Some the employee need a little Customer Service training.
Comment from Hotel Management
7 Apr 2024 by Gerente de servicio a huésped , Hotel Management
Apreciable Cesar,Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen, apreciamos mucho su comentario. Seguiremos esforzándonos por mejorar las áreas de oportunidad.Esperamos recibirlo de nuevo en esta su casa.Cuente con nosotros
by A verified traveler
Posted 6 Apr 2024
The hotel room is dirty and smells very bad, mold everywhere, no shampoo or conditioner in the bathroom, bedding and towels are also dirty and yellow, limited food varieties and almost nothing left after 9am, coffee tastes like water and breakfast fruits are not fresh and made my daughter had a diarrhea. It’s not a hotel! It’s more like a motel!!!
Comment from Hotel Management
6 Apr 2024 by Guest Service manager , Hotel Management
Dear Jerry We appreciate the time you took to give us your valuable comments about your stay at our services, I offer you an apology as your stay did not live up to your expectations.Your comments are very valuable and help us in our processes of continuous improvement.Even if your stay was not for your complete satisfaction, we hope you will give us the opportunity to assist you on your next visits to Playa del Carmen, where we assure you we will do our best to change your impression about our service.Best regards,
by A verified traveler
Posted 25 Mar 2024
😊
Comment from Hotel Management
25 Mar 2024 by Gerente de servicio a huésped , Hotel Management
Apreciable Neha,Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.
