Ratings based on 170 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 17 Apr 2024
La atencion muy buena, muy atentos y amables.
by A verified traveler
Posted 29 Mar 2024
Our stay at Suites Cielo y Mar was wonderful!
We were on the 4th floor in a great huge apartment, with a sea view, a beautiful flower on the shelf and a large balcony and 2 bathrooms!
Nevertheless there was a shortage of the staff in the moment of our stay, our room was cleaned every day.
In addition, we were able to enjoy the top roof pool and to use the parking inside of the yard.
Moreover, there is a really nice chill area just next to the cafeteria where every morning we were enjoying the breakfast which is not very rich, but you are not charged about it and there are fresh fruits, tea, coffee, bread cheese butter, toaster and so on.Something that I really enjoy is that the owners take an eye for almost every single detail, the plates in the cafeteria are from metal, but are very nice. You have also the possibility to take rent a bike from the place. Just in front of the Cielo y Mar is the main street,but you are in quite area. If you continue to the right you can reach the city center in 15-20 mins. walk.
As a conclusion, we do recommend this place and encourage the owners to continue doing their job, because from our perspective this is the sustainable way of doing a good business at a competitive price!
Best regarda Georgi and Rusalina.
Comment from Hotel Management
13 May 2024 by Cielo y Mar, Hotel Management
Hello RositsaThank you for taking the time to write your review. We are very pleased to know you enjoyed your stay with us, it was our pleasure to serve you and we appreciate all of your comments.Sergio.Greetings from Mexico.
by A verified traveler
Recommended!
Posted 25 Feb 2024 on HotelsWe loved our brief, but very comfortable stay at Suites Cielo y Mar. It was so clean and the staff was very friendly. I wish we could have stayed longer. I would be happy to return!
Comment from Hotel Management
12 Mar 2024 by Victor Gutierrez, Hotel Management
Gracias por los comentarios y por hospedarse con nosotros )
by A verified traveler
Posted 21 Feb 2024
The price was exceptional for what you are getting. It is better exploring the area in play del Carmen and this place has made it easier with the location.
Comment from Hotel Management
24 Feb 2024 by Sergio, Hotel Management
Thank you so much. We appreciate your comments :-)We are glad you enjoyed your stay at Cielo y Mar
by A verified traveler
Posted 10 Feb 2024
The location and the staff and the amenities are excellent
Comment from Hotel Management
24 Feb 2024 by Sergio, Hotel Management
Thank you Maureen!We are happy to know you enjoyed staying with us.
by A verified traveler
Posted 5 Dec 2023
My family and I have stayed a few times over the past few years. Very clean and nice. Staff is great. We will continue to return.
by A verified traveler
Posted 23 Nov 2023 on Travelocity
Inexpensive but very nice hotel in a quiet location near Quinta Avenida which is going to tourist zone with a plenty of cafes, bars, restaurants, shops and boutiques. About 6-8 minutes of walking to the closest beach Playa 88, which is very good as well.
Quinta Avenida is not in a perfect condition in this location, not so clean and not well-maintained, but quiet and safe; you can see many tourists walking, jogging or riding bicycles.
Hotel stuff is very friendly and helpful, most of them can speak English. Room cleaning has been performed daily with all possible perfection.
Hall room at the 1st floor is used for breakfasts and parties. Breakfasts usually include a yogurt with granola, cheese, butter, jam, bread, fresh juice and mix of fruit pieces like papaya, pineapple, melon and watermelon. Unfortunately, no any eggs, scrambled or boiled. However, we were buying eggs in a closest store and scrambling them using a microwave in our room (but if you want to repeat this experience, please find and review appropriate instructions on Youtube before you do that! :-))
Overall, we have very good impression about the hotel, and highly recommend it to anyone who is looking for budget but nice place to stay, without expensive all-inclusive benefits.
by A verified traveler
Posted 8 Jun 2023
They upgraded up to a better room at no cost. The suite they gave us had a double bathroom which came in handy after the beach. The hotel is a bit far from the food areas, but overall it’s a good location especially for the price. The staff is very friendly and were always so helpful.
Comment from Hotel Management
29 Jul 2023 by victor gutierrez, Hotel Management
gracias por alojarse con nosotros )
by A verified traveler
Posted 24 Apr 2023
La vista es hermosa y llegas caminando a la playa, disfrutamos mucho los desayunos ligeros y la amabilidad de el personal.
Comment from Hotel Management
27 Apr 2023 by Victor Gutierrez, Hotel Management
Gracias por hospedarse con nosotros, espero vuelvan pronto a visitar la riviera maya
