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Ame Hotel Boutique & Spa

4.0 star property
Escape to serenity on Playa del Carmen's shores where relaxation meets rejuvenation. Let warm sunshine and tranquil vibes soothe your soul.

Choose dates to view prices

Near Playa del Carmen Main Beach and Mamitas Beach, Soul Beach Boutique Hotel & Spa offers a peaceful escape with amenities like an outdoor pool, poolside bar, rooftop terrace, and Soul Spa. Attentive staff ensures memorable stays.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite

  • 28 sq m
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Superior

  • 26 sq m
  • Sleeps 4

View all photos for Superior Double Room

Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King Suite with Balcony

Premium bedding, down comforters, Select Comfort beds, in-room safe

King Suite with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room with Balcony

Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room with Balcony

7.2 out of 10
Good
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive suite with bathtub

Premium bedding, down comforters, Select Comfort beds, in-room safe

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
  • Garden view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Premium bedding, down comforters, Select Comfort beds, in-room safe

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
LED TV
Hypo-allergenic bedding
  • City view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Presidential

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite Presidential

  • 54 sq m
  • Sleeps 3

View all photos for Suite Executive

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite Executive

  • 33 sq m
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Superior

  • 26 sq m
  • Sleeps 4

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About the neighborhood

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Ame Hotel Boutique & Spa is near the airport and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. With snorkeling, motor boating, and boat tours nearby, you'll find plenty of adventures in the water. Visit our Playa del Carmen travel guide
Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710

What's nearby

  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    2 min walk - 0.2 km
  • Navidad en el Caribe
    Quinta Alegría Shopping Mall
    5 min walk - 0.5 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    6 min walk - 0.6 km
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    6 min walk - 0.6 km
  • Central Square
    11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN)
    49 min drive

Restaurants

  • Amorino
    1 min walk
  • Starbucks
    1 min walk
  • Ah Cacao Chocolate Café
    2 min walk
  • Trattoria del Centro
    2 min walk
  • El Diez, Parrilla Argentina
    1 min walk

About this property

Ame Hotel Boutique & Spa

Upscale hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Ame Hotel Boutique & Spa provides a rooftop terrace, a garden, and a hair salon. Indulge in a massage at Soul Spa, the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a steam room.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Continental breakfast (surcharge), a front-desk safe, and an elevator
  • A banquet hall, a 24-hour front desk, and concierge services
  • Luggage storage and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Ame Hotel Boutique & Spa offer thoughtful touches such as premium bedding and furnished balconies, as well as amenities like free WiFi and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, Select Comfort beds, and down comforters
  • Bathrooms with designer toiletries and showers
  • 55-inch LED TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

Optional extras

  • Fee for continental breakfast: approximately MXN 200 for adults and MXN 200 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the spa

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

Does Ame Hotel Boutique & Spa have a pool?

Yes, this property has an outdoor pool.

Is Ame Hotel Boutique & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Ame Hotel Boutique & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Ame Hotel Boutique & Spa?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Ame Hotel Boutique & Spa located?

Located in Downtown Playa del Carmen, this spa hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mi (2 km).

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Reviews

Ame Hotel Boutique & Spa Reviews

8.4

Very Good

9.0

Cleanliness

8.2

Amenities

9.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 37 out of 60 reviews
Rating 8 - Good. 9 out of 60 reviews
Rating 6 - Okay. 7 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 5 out of 60 reviews

Reviews

8/10 Good

MYUNGJIN

Liked: Cleanliness, property conditions & facilities
Room was clean and all staff are excellent.
Stayed 5 nights in Jan 2026

10/10 Excellent

LUCIA

Liked: Cleanliness, amenities, property conditions & facilities
Great Location, just a few steps fron 5th st.
Stayed 7 nights in Jan 2026

10/10 Excellent

Hany

Very clean rooms, super friendly staff, close & convenient. Will be back
Stayed 3 nights in Jan 2026

10/10 Excellent

Wells

Liked: Cleanliness, property conditions & facilities
The hotel does not have a bar but the staff was very nice and helpful
Stayed 4 nights in Jan 2026

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and some rooms accessible.
Stayed 4 nights in Aug 2025

10/10 Excellent

Sandyrose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Ame! Gold find! The staff goes above and beyond. I just wish the sauna could be open more hours. They open later in the morning. Thank you!
Stayed 1 night in Dec 2025

4/10 Poor

Tracey

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean and beds comfortable. But this is not a 5 star hotel, 2.5. No amenities. 3 pool chairs, no pool service as advertised, no bottled water. Our room didn’t have balcony chairs, but they brought up 2 from the dining room. Staff are super nice and were helpful. The location is great… close to the beach and 5th in this area isn’t too loud. Starbucks and lovely French pastry shop are steps away!
Stayed 7 nights in Jan 2026

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING FRIENDLY RECEPTION

All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
Stayed 1 night in May 2025

6/10 Okay

Anna

Liked: Amenities, property conditions & facilities
The location is excellent — very close to the beach, supermarkets, and all the nightlife, bars, and restaurants. This makes it extremely convenient, but it also means the hotel can be quite noisy at night. The room was very large and bright, which we really appreciated. However, the kitchen was poorly equipped. When we arrived, there was only one frying pan and nothing else. The microwave wasn’t working, and the light in the extractor hood was broken. The administration ordered kitchenware for us, but we only received it after six days. The light bulbs were replaced, but the microwave was never fixed. The bed and pillows were very comfortable, but the bed itself is quite short. For anyone taller than 175 cm, this could be uncomfortable. We stayed for almost a month, and unfortunately, housekeeping was very inconsistent. During the last week, the room wasn’t cleaned at all — even the trash was not taken out. This was probably the biggest downside of our stay. Also, the room photos showed a large mirror, which was actually not present in the room. Despite all of this, I would still consider giving this hotel a second chance. Overall, it has good potential, and we might return again in the future.
Stayed 24 nights in Dec 2025

10/10 Excellent

THENEKHAM

Staff, good service and great location
Stayed 7 nights in Jan 2026

10/10 Excellent

Renata

Liked: Cleanliness, amenities, property conditions & facilities
I had a great time at this hotel! Great location and service! Pool area is a must!
Stayed 3 nights in Jan 2026

10/10 Excellent

BERENIS

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, great customer service from all staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ame hotel is gorgeous. The front desk staff are just lovely . I love rooftop pool. The hotel is close to everything amazing restaurants up the block . Starbucks on the corner it’s a great location !!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Loved it
Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 7 nights in Oct 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Stayed 2 nights in Aug 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible.
Stayed 14 nights in Jul 2025

10/10 Excellent

Stephane

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

Alma Karina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2025

4/10 Poor

Shanene

Liked: Amenities
The room smelled like mildew mold and old water. They put us in the back of the hotel pillows were dirty so were the towels in the bathroom…then the tv wasn’t working they refused to move us instead they racially profiled us and threatened to call authorities because they assumed we had marijuana in our room. The shower pressure was awful the water barely was hot. Next time I’ll stay at a resort. The location good for shopping and tourism but that’s it.
Stayed 3 nights in Feb 2026

10/10 Excellent

Luis Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Muy amables
Stayed 4 nights in Jan 2026

2/10 Terrible

Maurizio

Disliked: Cleanliness, amenities, property conditions & facilities
É la seconda volta che con mia moglie andiamo in vacanza a Playa del Carmen e questa volta non siamo rimasti per niente soddisfatti della struttura che ci ha ospitato. L’hotel AME si presenta su Expedia come un 4 stelle con tutti i servizi che un hotel di quella categoria dovrebbe avere ma purtroppo non è proprio così. Le camere sono tenute male con polvere ovunque, i bagni presentano rubinetterie completamente coperte di calcare e la doccia, anche se di dimensioni generose, non ti permette di lavare solo il corpo perché ha solo il soffione principale che tra l’altro ha anche pochissima pressione. Le camere inoltre sono molto rumorose, si sente qualsiasi movimento o persona che transita nella camera sopra o di fianco o nei corridoi. I servizi di SPA e piscina sul rooftop poi sono in totale abbandono. Un vero peccato perché per la posizione e il personale della reception che è stato sempre gentile questo hotel potrebbe essere davvero un 4 stelle. Comunque non capisco come Expedia con la quale ho già prenotato diversi viaggi e non ho mai avuto problemi possa promuovere un albergo che di fatto non corrisponde alle caratteristiche citate sul sito.
Stayed 14 nights in Jan 2026

2/10 Terrible

Ibrahim

Disliked: Cleanliness, amenities, property conditions & facilities
Very Disappointing – Misleading Listing & Poor Service I stayed at this hotel from Dec 30–Jan 1 and booked two rooms with balcony and street view through Expedia. The experience was unacceptable. There is no real 24/7 front desk. After certain hours, only security is present. I landed around 6 PM and called the front desk many times before arrival — no one ever answered. Upon arrival, we were given rooms with a balcony but no street view, which is not what we booked or paid for. I showed them my Expedia confirmation, but they didn’t care, blamed Expedia, and then asked for $200+ per room to “upgrade” us to the exact room type we had already purchased. Basic amenities were missing — not even bottled water was provided in the room. The bathroom faucet is poorly designed and positioned so close to the sink that turning on the water causes it to splash everywhere, soaking you. Customer service was dismissive and unhelpful. This hotel clearly relies on misleading listings and inflated ratings. There are many better hotels around Quinta Avenida. Recommendation: stay away from this hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fallon

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Great location.
Stayed 6 nights in Oct 2025

10/10 Excellent

Juan David

Liked: Cleanliness, staff & service, amenities
La habitación es perfectisima, el hotel precioso y muy bien ubicado. De mis favoritos. Punto malo que el desagüe de la ducha se tapaba un poco.
Stayed 1 night in Oct 2025