8/10 Good
Anastasia
Traveled with family and small children
Apr 29, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the resort for 6 days. Our butlers Abril and Clarisa made sure we had everything we need and were super friendly and attentive to all our needs, trying to accommodate a person with disability is not easy when the resort doesn’t have any pool lifts and accessible showers. This is something I think the management should consider. The resort was clean with great food and entertainment, however we didn’t feel safe in water park, in fact I flipped over from tube and bumped my head, knee and wrist very hard, and after learned we have to pay for doctor. They gave the paper to write down my information and what happened, however at the end I learned this was cancelation to see the doctor.. I think this is something shady to do when you even can’t think straight after accident and are worried for your kids to not go on any slides anymore and get hurt. The other thing what happened to us is that elevator dropped down from one floor to another, my mother fell and hurt her knees and again it took them probably a day to fix it…and people were still going on this elevator, when I think they should’ve closed it . Overall we had a good time, but some things the hotel I think needs to work on. It takes team to fix things, not only butlers who are trying the best to make you feel better.
Anastasia
Stayed 6 nights in Apr 2024