Skip to main content

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

Choose dates to view prices

Luxury
4.5 star property
8.6

Excellent

Luxury all-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park

At Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated, you can look forward to a free breakfast buffet, an adjacent golf course, and a casino. This property is a great place to bask in the sun with a beachfront location, 5 beach bars, and beach massages. Treat yourself to aromatherapy, a hot stone massage, or a manicure/pedicure at The Royal Spa, the onsite spa. Be sure to enjoy a meal at the 10 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; other things to do include kayaking, snorkeling, and scuba diving. Free in-room WiFi is available to all guests, along with a nightclub and 6 swim-up bars.

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
The current price is P14,646
P18,256 total
includes taxes & fees
May 20 - May 21

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(23 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Honeymoon Suite Ocean View Diamond Club

Bathroom

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

7.6 out of 10
Good
(67 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Suite Swim Out

View from room

Luxury Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 117 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Luxury Junior Suite Ocean View

Separate tub and shower, jetted tub, rainfall showerhead

Luxury Junior Suite Ocean View

7.2 out of 10
Good
(11 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out

7.0 out of 10
Good
(17 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

You may also like

Ad

Dreams Sapphire Resort & Spa - All Inclusive

Puerto Morelos
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.0 out of 10, Very Good, 1,008 reviews
The price is P17,654
P21,612 total
includes taxes & fees
Jun 15 - Jun 16
Dreams Sapphire Resort & Spa - All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Puerto Morelos, Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated is next to a golf course and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Arrecife de Puerto Morelos National Park and El Sol de Cancun are also worth visiting. Looking to get your feet wet? Windsurfing and fishing adventures can be found near the property. Visit our Puerto Morelos travel guide
Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500

What's nearby

  • Arrecife de Puerto Morelos National Park
    Arrecife de Puerto Morelos National Park
    3 min drive - 1.4 km
  • Puerto Morelos beach Mayan riviera Caribbean sea
    Puerto Morelos Beach
    20 min drive - 17.8 km
  • Ojo de Agua Beach
    Ojo de Agua Beach
    25 min drive - 21.4 km
  • Cancun_PuertoMorelosTownSquare_6260342163
    Puerto Morelos Town Square
    26 min drive - 21.7 km
  • Moon Palace Golf Club
    14 min drive - 11.2 km

Getting around

  • Cancun Intl. Airport (CUN)
    19 min drive

Restaurants

  • the cave
    19 min walk
  • Agave Mexican Cuisine
    16 min walk
  • Diamond Club Lounge
    15 min walk
  • Grazie Italian Restaurant
    1 min walk
  • The Grill
    17 min drive

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

Luxury all-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
At Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated, you can look forward to a free breakfast buffet, an adjacent golf course, and a casino. This property is a great place to bask in the sun with a beachfront location, 5 beach bars, and beach massages. Treat yourself to aromatherapy, a hot stone massage, or a manicure/pedicure at The Royal Spa, the onsite spa. Be sure to enjoy a meal at the 10 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; other things to do include kayaking, snorkeling, and scuba diving. Free in-room WiFi is available to all guests, along with a nightclub and 6 swim-up bars.
You'll also enjoy perks such as:
  • 2 outdoor pools along with 6 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • 3 indoor tennis courts, express check-out, and express check-in
  • A billiards/pool table, beach umbrellas, and luggage storage
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 343 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like furnished balconies and pillow menus.
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • 49-inch plasma TVs with premium channels
  • Separate sitting areas, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Dancing

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Outdoor wedding area
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated
Puerto Morelos
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
7.8 out of 10, Good, 177 reviews
The price is P14,646
P18,256 total
includes taxes & fees
Jun 3 - Jun 4
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-005839/2025

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

As of May 16, 2026, prices found for a 1-night stay for 2 adults at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated on May 20, 2026 start from P14,646, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include volleyball, dance classes, yoga classes, and more.

Where is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated located?

Located in Puerto Morelos, this beachfront property is next to a golf course, just steps from Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Moon Palace Golf Club and Grand Outlet Riviera Maya are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 75 out of 117 reviews
Rating 8 - Good. 14 out of 117 reviews
Rating 6 - Okay. 15 out of 117 reviews
Rating 4 - Poor. 7 out of 117 reviews
Rating 2 - Terrible. 6 out of 117 reviews

Reviews

Verified

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! The resort sections are along the beach, so wherever you are, the beach isn’t a far walk. The resort is also easily walkable with elevators if needed. Food was good and staff are very helpful.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Darin Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were great
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Kaetlynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing! Food was to die for! Service and staff was outstanding. This was my third time at this resort and I’ve never been disappointed.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was amazing! Atmosphere was relaxing!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

ALEXA N

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool, i wished they would play music by the pool so we can vibe but it was ok still
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, spacious with several pools and great dinner options!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Taja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept i would stay here again . Also all the staff members were really great
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Danielle Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff and great accomdations
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful and all of the staff was welcoming and friendly.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Sunflower

Liked: Cleanliness, staff & service, property conditions & facilities
Good for family and bf/gf vacations good for relaxing not a party scene. I planned on going for chill trip.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
I cannot rave enough about this resort. Everything was amazing. The staff was so attentive and kind. The food was great. The pools were sparkling. Our room was gorgeous.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Ogechukwu Mavis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was a very nice added touch. The was was clean and spacious. They even added some special decor for my husbands birthday.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Gregg Ralph

Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was extremely nice and accommodating. The resort was beautiful.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Ira Cristia

Liked: Cleanliness, amenities, property conditions & facilities
Room is nice and clean all the time. Staff are nice and friendly. So many things to do inside the resort, from morning yoga to parties at night. Food is good too.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Belinda

Liked: Cleanliness, amenities, property conditions & facilities
Clean facility and the hospitality. Enjoyed the Dorado for Breakfast and Lunch. Night entertainment music was great.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Laura Pax

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff all super friendly, sometimes slow but always kind!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Alisha Ann

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very pleasant to be around. No pressure at all
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Rebekka Ann

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean. Room service was wonderful as well. The staff were absolutely amazing kind and super helpful! The cooks are the only staff that did not appear to be happy. The rest of the resort staff 5 stars! Some of the nicest people we have ever met! We had a wonderful time and it was so beautiful the resort and the property. The ocean was an absolute pleasure!
Getting ready for karaoke night!
Part of the property
Zen Tappenyaki the best restaurant on the property by far!
Open music and dancing outside
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Chance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire facility was clean and enjoyable. Booking through Expedia allowed us to utilize the Expedia Helpdesk which was very helpful to my husband and I. Yael provided us her whatsapp contact info and told us to reach out with any questions or concerns. She replied promptly and was always kind with a smile. She resolved issues like tv malfunction and a leak under the sink in our room. Yael made our stay memorable, and we will definitely be returning to this property.
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

Jeff Ronald

Pools and beach bars were nice. There was shade in the main pool which was very nice for us. Drinks were made well. Spa was incredible. Staff were friendly and caring. Food was ok at best. À la carte service was slow and food was less than average for very long waits. Hallways were noisy in the mornings with cleaning carts running back and fourth. Overall we will not return but it was not terrible.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service
DJ, entertainment overall.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jovan

Liked: Cleanliness, amenities, property conditions & facilities
Staff, food, amenities and the entertainment are beyond limits except that our room are not ready until 5:45pm which is unacceptable. Even though we arrive in the resort around 2pm.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Robert Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Room - Didnt receive clean towels when out. They did respond quickly. Staff- Very professional. Guermo at the pool was lovely and efficient. We got tired of all the add-ons the tried to sell us again and again. Many times a day. Victor who worked with us through Expedia was wonderful.
Stayed 7 nights in Jan 2026
Verified

6/10 Okay

Anthony Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, attentive staff, amazing pools and beach, BUT everytime you walk anywhere on site, someone tries to sell you something. Its gets old real quick. I know they are just doing their job, but no I dont want a time-share (or whatever they call them now), no I dont want to pay for my photo, no I dont want to get an excursion, no I dont need to pay for a seat by the pool. I understand if this was happening on a public beach, or sidewalk. But this was at the bottom of the escalators and on the way area by the main stage. Its uncomfortable and frustrating to have to bob and weave around people you have said to every day. Makes it real difficult to relax on the vacation you did buy. Otherwise, the pools and swim up bars are great, there are enough places to eat for 3-4 nights before you start to feel like its the same things over and over.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our stay did not meet our expectations, and we feel compelled to provide feedback. The quality of food at the specialty restaurants was far below what we anticipated. The dishes served were disappointing, and the drinks were watered down, which detracted from the dining experience and all inclusive package. Additionally, the staff seemed pushy and lacked effective communication among themselves, leading to repeated disturbances regarding the events we had booked. Our spa treatment was particularly unsatisfactory; instead of a relaxing session, we were asked to listen to a 90-minute lecture, which was not what we expected explained after I asked when I first book. Moreover, I was unable to arrive on the first night due to a flight delay caused by Mother Nature. Despite this, we were informed that no partial refund could be issued, and I plan to address this matter directly with Expedia. As well we observed that the fast food trucks and buffet offered better food options than the specialty restaurants. Higher club status guests expressed similar concerns, indicating that these issues are widespread. On a positive note, we appreciated the room upgrades feature provided during the storm, which was extremely helpful. The cleaning staff were great. The beach was beautiful—although visitors should be mindful of seaweed. Check-in staff were awesome Overall on the value for money paid, we would rate our experience 3/5 stars.
Stayed 4 nights in Feb 2026