Ratings based on 879 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brentwood
Posted 12 Jun 2024
if you book through expedia ,they treat bad, no transportation, limited food options, limited pool access
Comment from Hotel Management
13 Jun 2024 by Hotel Management , Hotel Management
Dear Mr. Rubina,We would like to thank you for letting us host you during this vacation. We are deeply sorry to read that our resort didn’t meet your expectations. Here at Playacar Palace, we strive to a certain level of quality and service and we’re very sorry to hear you we’re not able to experience it. Please be sure that measures are being taken to prevent this happening again. We hope we can have the opportunity to welcome you back to serve you as our Playacar Palace family knows best. Best regards,Playacar Palace.
by A verified traveler
Posted 2 Jun 2024
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
Comment from Hotel Management
4 Jun 2024 by Hotel Management , Hotel Management
Dear Mrs. Tatiana,We are more than happy to hear that you enjoyed our beautiful facilities, delicious food and drinks and the warmth that characterizes the Playacar Palace Family. We look forward to welcoming you back. Our team will be delighted to serve you once again. Best regards,Playacar Palace All Inclusive.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Hotel Management , Hotel Management
Estimada Sra. Martha.Fue un placer darle la bienvenida en Playacar Palace. Agradecemos su valiosa opinión y estamos encantados de saber que hemos podido dar una magnífica experiencia.Estaremos encantados de recibirlo nuevamente en el futuro. Cordialmente,Playacar Palace All Inclusive.
by A verified traveler
Posted 13 May 2024
Overall good value for the money, but the management gave up on the beach upkeep. Seaweed is a known problem in Mexico but in most places hotel at least tries to clean it up. We were hoping to spend some time on the beach but were quite disappointed. Also, Palace Elite is VERY pushy in offering their membership, which completely smashed our desire to come back to any Palace hotels.
Comment from Hotel Management
29 May 2024 by Hotel Management , Hotel Management
Dear Mrs. Daria,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the beach upkeep and the membership offers. We take your concerns seriously and will address them with our management team to improve our services. We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards, Playacar Palace All inclusive.
by A verified traveler
Posted 7 May 2024
We had a great time with our kiddos and loved the playroom option! So handy!!!
Comment from Hotel Management
7 May 2024 by Hotel Management , Hotel Management
Dear Mrs. Erika.We want to express our sincere gratitude for taking the time to share your recent experience at Playacar Palace. We are thrilled to hear that your stay was enjoyable and you had a great time with your family!We look forward to having you again in the near future!Kind regards,Playacar Palace.
by A verified traveler from Astoria
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Hotel Management , Hotel Management
Estimada Srta. Katarina.¡Muchas gracias por su calificación perfecta!Esperamos tener el placer de volver a servirle.Cordialmente,Playacar Palace All Inclusive.
by A verified traveler
Posted 6 May 2024
Need better nightly entertainment
Comment from Hotel Management
6 May 2024 by Hotel Management , Hotel Management
Dear Mr. Steven.We want to express our sincere gratitude for taking the time to share your recent experience at Playacar Palace. We are thrilled to hear that your stay was enjoyable. We have shared you feedback with the in house team for their attention.Once again, we appreciate you choosing us for this vacation, and we hope we can have you again in the future.Best regards,Playacar Palace All Inclusive.
by A verified traveler
Posted 1 May 2024
Awesome property !!!
Comment from Hotel Management
2 May 2024 by Hotel Management , Hotel Management
Dear Mr. John,We are very glad that you found our property awesome and that your vacation was amazing.Likewise, we can wait to have you back for another incredible stay!Kindly,Playacar Palace All Inclusive.
by A verified traveler
Posted 30 Apr 2024
Really nice staff
Comment from Hotel Management
30 Apr 2024 by Hotel Management , Hotel Management
Dear Mrs. Pearl.We are very pleased with your kind comments regarding your recent stay at Playacar Palace. Thank you for acknowledging the dedication of our team. We're glad we were able to surpass your expectations.We hope to see you soon for another perfect stay!Best regards,Playacar Palace All Inclusive.
by A verified traveler
Posted 29 Apr 2024
Good clean small resort that has good food and is easily walkable
Comment from Hotel Management
29 Apr 2024 by Hotel Management , Hotel Management
Dear Duane,We're very happy that your overall stay at Playacar Palace was joyful. We're glad to learn that the food and cleanliness of the hotel was up to your standards.We look forward to seeing you in the future!Kindly,Playacar Palace
