Ratings based on 1,339 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
The staff was amazing so was the food I will definitely be back soon
by A verified traveler
Posted 22 May 2024
Everyone was very nice and we loved all of the staff, they were so much help :)
Comment from Hotel Management
23 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Randy,Thank you for your kind words! We're delighted to hear that you found everyone to be very nice and that you loved all of our staff. Providing helpful and friendly service is our top priority, and we're thrilled that our team could enhance your experience with us.We look forward to welcoming you back soon!Guest Experience Specialist
by A verified traveler
Posted 22 May 2024
All good memories
Comment from Hotel Management
23 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Tracy,It's a pleasure to hear that you cherish good memories of your time with us. Your satisfaction is our greatest reward, and we look forward to creating even more unforgettable moments for you in the future. If there's anything specific you'd like to share or any way we can further enhance your experiences with us, please don't hesitate to let us know. We're here to ensure that each of your visits is filled with joy and satisfaction.Guest Experience Specialist
by A verified traveler
Posted 22 May 2024
Excelente estancia, esta fue mi tercera vez en este hotel y sin dudas regresaré
Comment from Hotel Management
23 May 2024 by Ocean Riviera Paradise, Hotel Management
Estimada Marice Fernandez,Es un honor recibir sus amables palabras y saber que ha disfrutado de su estancia con nosotros. Su lealtad es muy apreciada y nos complace enormemente saber que planea regresar en el futuro. Nos esforzaremos aún más para garantizar que su cuarta visita sea tan excepcional como las anteriores.Quedamos a su disposición para cualquier necesidad que pueda surgir durante su próxima estancia.Guest Experience Specialist
by A verified traveler
Posted 21 May 2024
We stayed here for a week and our entire family loved it. There were several daily activities for our children and the food was delicious (particularly the buffet). Our concierge Sonia also made it very easy to book excursions.
Comment from Hotel Management
22 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Bryant,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your entire family loved their stay at Ocean Riviera Paradise.It's wonderful to know that your children enjoyed the daily activities, and that you found the food, especially at the buffet, to be delicious. We strive to offer a variety of options to cater to all tastes, and we're delighted that we could meet your expectations.We're also glad to hear that Sonia, your concierge, provided excellent service and made it easy for you to book excursions. We'll be sure to pass along your compliments to her.We appreciate your feedback and hope to have the pleasure of welcoming your family back for another fantastic stay in the future.Guest Experience Specialist
by A verified traveler
Posted 21 May 2024
We liked everything
Comment from Hotel Management
22 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Tonika,Thank you for your kind feedback! We're thrilled to hear that you enjoyed everything about your stay at Ocean Riviera Paradise. We appreciate your support and hope to welcome you back for another fantastic experience in the future. Guest Experience Specialist
by A verified traveler
Posted 20 May 2024
Everything was great.
Comment from Hotel Management
21 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear guest,Thank you for your feedback! We're delighted to hear that everything was great during your stay at Ocean Riviera Paradise.We strive to provide exceptional service and memorable experiences for all our guests, and we're thrilled that we succeeded during your visit.We look forward to welcoming you back for another great experience in the future!Guest Experience Specialist
by A verified traveler from West Chicago
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Guest,We appreciate your feedback, and we're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we would like to understand more about your concerns so that we can address them appropriately. If there's anything specific you'd like to share or discuss, please don't hesitate to reach out to us.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to improve your perception in the future.Guest Experience Specialist,
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
22 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Jeffrey,Thank you for sharing your review with us. We're glad to hear that you had an enjoyable experience overall during your stay at Ocean Riviera Paradise, even though there might have been some aspects that didn't meet your expectations completely.Your input is valuable to us as we continuously strive to improve our services and facilities. If there's anything specific you feel we could do better, please don't hesitate to let us know.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Guest Experience Specialist
by A verified traveler from Vancouver
Posted 17 May 2024
The best part of this hotel, hands down, is the staff. Tip hard!
Comment from Hotel Management
20 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Guest,Thank you for your glowing praise! We truly appreciate your recognition of our hardworking staff members. Your generosity in tipping is greatly valued and goes a long way in acknowledging their dedication to ensuring your satisfaction.We hope to have the pleasure of welcoming you back soon for another exceptional experience.Guest Experience Specialist,
