Ratings based on 1,321 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Nice hotel
Comment from Hotel Management
11 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Jakub,Thank you for your kind comment! We're delighted to hear that you enjoyed your stay at our hotel. We always strive to provide an exceptional experience for our guests. We look forward to having you back soon for an even better experience.Guest Experience Specialist
by A verified traveler
Posted 10 May 2024
Enjoy the stay. Hotel is very clean and staff are very friendly and helpful. I would high recommend for family vacation.
Comment from Hotel Management
10 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Dorothy,Thank you for your kind words about your stay with us. We're delighted to hear that you found our hotel to be very clean and that our staff were friendly and helpful. Your recommendation means a lot to us, and we're thrilled to hear that you would highly recommend us for a family vacation.We look forward to the pleasure of welcoming you and your family back to Ocean Riviera Paradise for another enjoyable stay in the future.Guest Experience Specialist
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Ocean Riviera Paradise, Hotel Management
Estimado huésped,¡Gracias por su calificación sobre nuestro resort! Nos alegra enormemente saber que disfrutó de su estancia con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente en Ocean Riviera Paradise para otra experiencia memorable.Guest Experience Specialist
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Steven,Thank you for your kind review about our resort. We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we're thrilled to know that you had a positive experience during your time at Ocean Riviera Paradise.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Please don't hesitate to reach out if there's anything we can assist you with.Guest Experience Specialist
by A verified traveler
Posted 8 May 2024
Everyone is very polite and the place has a lot of activities and restaurants to try from! I’m very satisfied!!!
Comment from Hotel Management
8 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Esteemed Guest,Thank you ever so much for your gracious feedback. We are genuinely delighted to hear of your satisfaction with your recent experience at Ocean Riviera Paradise.Politeness and attentiveness are integral to our service philosophy, and we are thrilled that you found everyone to be polite during your stay. Furthermore, we are pleased that you enjoyed the abundance of activities and dining options available at our resort.Your satisfaction is our greatest reward, and we are deeply grateful for your kind words. We look forward to the pleasure of welcoming you back for another delightful experience at Ocean Riviera Paradise.Guest Experience Specialist
by A verified traveler
Posted 7 May 2024
I’ve gone to all inclusive resorts, roughly 10 times in my life and this one was extra cool because it came with a street of all kinds of all inclusive fun one being a bowling alley a theatre a full-blown coffee shop a full-blown ice cream shop many restaurants the buffet was outstanding The rooms were decent enough. The park was outstanding so many pools swim up bars beautiful beach. Nice beach restaraunt , lots of other activities .
Comment from Hotel Management
8 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Esteemed Guest,We extend our heartfelt gratitude for sharing your remarkable experience with us. It brings us immense joy to learn that your recent stay at Ocean Riviera Paradise was nothing short of extraordinary.Your description of our resort as "extra cool" and your appreciation for the plethora of amenities and activities, including the bowling alley, theatre, and diverse dining options, truly warms our hearts. We are thrilled to have provided you with an outstanding all-inclusive experience, complemented by our beautiful beach and exceptional service.Your satisfaction is our utmost priority, and your kind words serve as a testament to our commitment to excellence. We eagerly anticipate the pleasure of welcoming you back for another memorable stay at Ocean Riviera Paradise.Guest Experience Specialist
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
7 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Ann,We're truly sorry to hear that your experience at Ocean Riviera Paradise did not meet your expectations. Your satisfaction is of the utmost importance to us, and we deeply regret any aspects of your stay that fell short of our standards.We would greatly appreciate the opportunity to address any specific concerns or issues you may have encountered during your time with us. Your feedback is incredibly valuable as it allows us to identify areas for improvement and take corrective action to ensure a better experience for all our guests.Please don't hesitate to reach out to our guest relations team directly so that we can better understand your concerns and work to resolve them to your satisfaction. Your comfort and happiness are our top priorities, and we are committed to doing everything we can to make things right.Once again, we apologize for any disappointment you experienced, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Guest Experience Specialist
by A verified traveler
Posted 7 May 2024
Privilege check in but no butler. No luggage til last day
Comment from Hotel Management
7 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Theresa,We deeply regret to learn that your experience did not fully meet your expectations, particularly in regards to the privilege check-in and the handling of your luggage. Your satisfaction is paramount to us, and we apologize for any inconvenience you may have experienced.We strive to provide exceptional service to all our guests, and it is disappointing to hear that you did not receive the level of assistance and attention that you expected, especially with the privilege check-in and the handling of your luggage. Please rest assured that we take your feedback seriously, and we will investigate this matter further to ensure that similar situations are avoided in the future.We sincerely apologize for any inconvenience or frustration caused and appreciate you bringing this matter to our attention. If there is anything further we can do to address your concerns or if you would like to provide additional feedback, please do not hesitate to contact our guest relations team directly.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Guest Experience Specialist
by A verified traveler
Posted 4 May 2024
This is my second time visiting within the last 2 years and I will say that the quality of service has dipped. It shows in all aspects from maintenance of the resort, the food, the entertainment, the customer service, etc. There were some days and some people better than others but overall 7.5/10
Comment from Hotel Management
6 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear guest,Thank you for your continued patronage and for sharing your feedback with us. We're sorry to hear that your recent experience did not meet your expectations. Your comments about maintenance, food, entertainment, and service are important to us, and we will address them with our team to make improvements. We appreciate your loyalty and hope to have the opportunity to welcome you back and provide a better experience.Guest Experience Specialist
by A verified traveler
Posted 3 May 2024
This was my second time staying at this resort and the available options for food and on site shopping are conveniences I definitely enjoyed.
Comment from Hotel Management
3 May 2024 by Ocean Riviera Paradise, Hotel Management
Dear Raina,We are delighted to hear that you chose to visit us again at Ocean Riviera Paradise. It's a true pleasure to welcome back returning guests like yourself, and we're thrilled to know that you enjoyed the conveniences we offer, especially our culinary options and on-site shopping.Your appreciation for these conveniences means a lot to us, as we strive to provide an exceptional experience in every aspect of your stay. We hope you've created even more wonderful memories during your second visit and look forward to welcoming you back again in the near future.Thank you for your loyalty and for choosing Ocean Riviera Paradise as your holiday destination!Guest Experience Specialist
