Ratings based on 272 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Loved our stay! Perfect for families
Comment from Hotel Management
4 Jun 2024 by Fabiola Martínez | Reservation Department, Hotel Management
Great! We are so glad that you and your family enjoyed your stay with us! Well be more than pleased to welcome you in the near future!
by A verified traveler
Posted 2 Jun 2024
Friendly reception staff and exceptional clealing and support staff. Enjoyed our stay!
Comment from Hotel Management
3 Jun 2024 by Lythai Morales / Reservations, Hotel Management
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us, rest ensure that I'll share your comments with the staff.
by A verified traveler
Posted 31 May 2024
Private and secure while being close to all the amenities.
Comment from Hotel Management
31 May 2024 by Lythai Morales / Reservations, Hotel Management
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
by A verified traveler
Posted 30 May 2024
It’s an excellent place to stay with the family, very peaceful and quiet also very close to 5th Ave and most of the things you need.
Comment from Hotel Management
30 May 2024 by Lythai Morales, Hotel Management
Amazing feedback. Thank you so much for giving us 5 stars! We are trill to read your comments.
by A verified traveler
Posted 29 May 2024
We enjoyed our stay Maya Villa. We booked a 2 room condo but we wer wanting the penthouse with hot tube. The gentleman at checkin graciously checked and got us one. We really appreciated his efforts in doing this for us.
Once we entered the unit. They had wine, rosws and a greeting card for us since it was our Anniversary. Very nice.
The unit was spacious clean with. Everything worked except for the coffeemaker but it was okay since we do not drink a lot of coffee anyway.
The rooftops offered a great view with the ocean on one side. The lounger and sofa cushions were in of replacing. Some had stains and others were ripped. Also. The hot tub needed servicing.
Overall, the stay was nice and we would definitely considwr staying there again.
Comment from Hotel Management
29 May 2024 by Lythai Morales / Reservations, Hotel Management
Thanks so much for taking the time to write this review and the chance to make things right. We’re disappointed to learn that your experience was not perfect, since our goal is our guest full satisfaction. Thanks to your openness, we’ll make some changes in the condo, and have some improvement works already schedule. We will be glad to host you again in the near future.
by A verified traveler
Posted 22 May 2024
Place was great, hot water would run out at times but it wasn’t horrible
Comment from Hotel Management
22 May 2024 by Juan Flores, Hotel Management
Abigail,We are glad you had a great stay with us.Hope we can see you back in a near future.Best,
by A verified traveler
Posted 15 May 2024
I really enjoy my stayed at this property. The only thing I didn't like about it is that the curtains are see through in the kitchen and living room.
Comment from Hotel Management
16 May 2024 by Lythai Morales, Hotel Management
Dear Martha,It was a pleasure serving you and your family at Maya Villa. I really appreciate you taking the time to share your feedback and being so open with us.I’m glad you enjoy your stay, and rest ensure that I'll share your feedback. We hope you’ll come and see us again soon!
by A verified traveler
Posted 8 May 2024
This place its amazing, my family enjoyed it so much.
Spacious and beautiful
Comment from Hotel Management
8 May 2024 by Lythai Morales / Reservations Manager, Hotel Management
Thanks for your 5-star review! We sincerely appreciate your feedback.
by A verified traveler
Posted 24 Apr 2024
Half block from the beach and half block from bars and restaurants. Very good location if you are looking for a fun trip without driving!!!
Comment from Hotel Management
24 Apr 2024 by Eduardo Gil, Hotel Management
Tulio,Thank you for your positive feedback. We are glad you had a great stay, and we look forward to seeing you soon in a near future.Best,
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Eduardo Gil, Hotel Management
Sherrel,We are glad you had a great stay with us.Hope we can see you back in a near future.Best,
