Ratings based on 323 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from SHILLIMGTON
Posted 4 Apr 2024
tienen muchas reglas,quieren cobrar por todo, ami me cobraron 60 pesos por que ensucie una tualla con mango. a otra persona le cobraron por que un nino tiro soda en el piso. la escusa que usan es de que la persona que limpia le toma mas tiempo limpiar.las camas parese ser que son de piedra.
Comment from Hotel Management
6 Apr 2024 by Equipo Marvic Hotel , Hotel Management
Estimado Sr. JuvenalAgradecemos el tiempo tomado para su amable evaluación.Lamentamos profundamente que esta estadía no haya sido de su completo agrado, También me gustaría comentarle que No cobramos más de lo debido, lo de su toalla no fue lo del mango de hecho se le mostro más imagen de cómo había quedado. Lo del menor estuve investigando y nadie cobro, de hecho, no sabíamos que había tirado una soda. No nos comunicó nada del colchón, tenemos unas colchonetas ortopédicas, que seguro le hubieran funcionado muy bien, de verdad lamentamos no haber cumplido sus expectativas y le ofrecemos una sincera disculpa por eso.Saludos Cordiales
by A verified traveler
Posted 1 Apr 2024
El staff fue muy amable en recepción y también las personas que nos atendieron en el turno de la noche, el hotel es muy limpio y me gustó mucho el área de regadera, es muy amplia y el agua sale a excelente presión.
Comment from Hotel Management
1 Apr 2024 by Equipo Marvic Hotel , Hotel Management
Estimada Srta. Alejandra Le agradecemos bastante por su amable comentario. Nos complace saber que disfruto su estancia con nosotros y esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro en si visita a Playa del Carmen. ¡Nos vemos Pronto !SaludosEquipo Marvic Hotel
by A verified traveler
Posted 24 Mar 2024
This was a great hotel if you are planning to stay off resort in Mexico. My mother is a snowbird and my sister and I went to visit her for a week so we decided to stay somewhere near her and close to 5th avenue. This place smelt amazing, the pool was very clean and the staff were so friendly and helpful. Our toilet had broke mid week and so they moved us to a bigger and nicer room for free. So accommodating! Would 11/10 stay here again.
Comment from Hotel Management
25 Mar 2024 by Equipo Marvic Hotel , Hotel Management
Dear Guest BrittaniThank you very much for taking the time to send us your kind comments, it is a pleasure to know that you enjoyed our facilities and service, I will gladly share your comments with the rest of the staff to continue striving to provide the best service possible. We look forward to seeing you next year in this your home, Marvic Hotel.Best regards and I remain at your service,
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by Equipo Marvic Hotel , Hotel Management
Estimado Huésped: Cesar OrlandoPrimero que nada, agradecemos el tiempo que nos ha brindado en hacernos llegar sus amable evaluación, nos complace saber que su estancia fue placentera, de igual manera agradecemos el que nos recomiende, día a día nos esforzamos en dar el mejor servicio posible. Esperamos recibirla nuevamente en su siguiente visita Playa del Carmen.Esperamos verle pronto
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Marvic Hotel Staff, Hotel Management
We appreciate your valuable comments, we are at your service and very that you enjoyed your stay with us. We look forward to welcoming you again!Kind RegardsMarvic Hotel Team
by A verified traveler
Posted 1 Mar 2024
The property could be great but the services they list aren’t always working. Internet wasn’t working the entire time and penalized my stay and costed me extra to go elsewhere. The water doesn’t always come out, and not hot
Comment from Hotel Management
5 Mar 2024 by Marvic Hotel Staff, Hotel Management
Dear Aurora,Thank you for sharing the review of your experience at Marvic Hotel. We are Sorry for the aspects that felt short of expectations and we thank you for the opportunity you give us to revise these mishaps. We hope to have another opportunity to serve you.Kind regardsMarvic Hotel Team
by A verified traveler
Posted 17 Feb 2024
The location was good, close to shops and restaurants. Its just a place to sleep, clean up and go explore.
Comment from Hotel Management
18 Feb 2024 by Marvic Hotel Staff, Hotel Management
Dear guest: Thank you for your review, we are delighted to know you enjoyed the location of our hotel. Hope you can visit us again soon.
by A verified traveler
Posted 14 Feb 2024
The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.
Comment from Hotel Management
18 Feb 2024 by Marvic Hotel Staff, Hotel Management
Dear guest: I read your comments and apologize for the difficulties you had during your stay. I understand that this is not what you expected and I assure you that these are isolated events. Please forward your comments to our housekeeping and service management team for review. We will create a plan to improve and prevent this from happening again.I look forward to serving you on your next trip and serving you with the quality service we are known for.Sincerely, Marvic Hotel Staff.
by A verified traveler
Posted 12 Feb 2024
The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.
Comment from Hotel Management
13 Feb 2024 by Equipo Marvic Hotel, Hotel Management
Buenos días Srta Ana, lamentamos mucho el inconveniente y el descontento que se llevó en su estancia con nosotros, leí sus comentarios y me disculpo por las dificultades que tuvo durante su estadía. Yo entiendo que esto no es lo que tu espera y le aseguro que estos son eventos aislados. Envíe sus comentarios a nuestro equipo de limpieza y servicio para que los revisen estamos trabajando en mejorar cada día buscamos que nuestros viajeros puedan disfrutar de Playa del Carmen a lo máximo en nuestras instalaciones. Nuevamente nuestras sinceras DisculpasSaludos cordiales.Marvic Hotel
by A verified traveler
Posted 30 Jan 2024
I haven’t find any upgrade. They gave a room on a main floor very close to the lobby
Comment from Hotel Management
13 Feb 2024 by Equipo Marvic Hotel, Hotel Management
Muchas gracias por compartir su comentario sobre su reciente visita a nuestro hotel, lamentamos no haber cumplido sus expectativas y le ofrecemos una sincera disculpa por eso..Saludos cordiales
