Ratings based on 50 Verified Reviews
4.7 Room cleanliness
5.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Great if you want peace and quiet. There is alot of seaweed at the beach.
Have to take a cab to go anywhere.
Restaurants are not cheap for large families.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 8 Apr 2024
The unit we stayed in was beautiful, spacious, and modern.
Comment from Hotel Management
8 Apr 2024 by Buena Vida Homes , Hotel Management
Hi CarlesterThank you for staying with us, we hope that everything went well and that your stay was pleasant, we hope to see you again soon, remember that you are always welcome when you decide to come back!! Best regards!!
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 15 Mar 2024
We had a few hiccups but the property manager tried her best to make it right.
by A verified traveler
Posted 4 Mar 2024
Great place to stay and relax. Very nice large unit with full kitchen! Walkable, 20-30 minutes, to shopping and many great restaurants!!
by A verified traveler
Posted 25 Feb 2024
The property itself is gorgeous and the beach is probably the best along that stretch. Limited seaweed and no rocks along the shore. It was never too crowded and staff lay out chairs and umbrellas everyday. Mareazul is a massive complex and is really beautiful overall. Our room was the ocean front penthouse and the view was spectacular! A car is likely needed to get around unless you are willing to spend $$$ on taxis into town.
Disappointments: our room had an adjoining door/wall to the neighbouring apartment through which we could hear everything. We had no idea the room was set up this way and feel this was false advertising through omission of details.
Mareazul does not offer round the clock on site support; the front desk staff leave at 2130h. We could not get into our room due to an issue with the door code and it took us over 1.5 hours to track down help. The number on the reservation was not in service. The emergency number provided at the front desk led us to someone who could not offer any solutions. We had to beg the reluctant security to try to help us and eventually we were connected to Yasmin who was very helpful and did respond to many other issues.
There were bed sheets with stains on them and the dishwasher leaked all over the kitchen one night (pipes flimsy and held together with duct tape). We were never offered formal compensation for the inconveniences. While the property is gorgeous, we paid more than we think our experience was worth.
