Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
by A verified traveler from Richmond
Posted 30 May 2024
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
Comment from Hotel Management
3 Jun 2024 by Quality Manager, Hotel Management
First of all , we want to thank you for your kind loyalty.Our main priority is your satisfaction and we are saddened to read that on this occasion we did not fulfill your expectations.On the other hand, we have taken note of your comments regarding your disappointment with our facilities. Allow us to say that we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction. We assure you that our team is constantly undertaking improvements to keep it in perfect condition.We will send your comment to the correct department for their consideration as the opinion of our guests is what helps us to improve day by day.Also, allow us to explain that we are an eco-friendly resort and we strive to be in complete harmony with our environment, for this reason our exotic wildlife roams around the resort, as this is their natural habitat. However, we understand the inconvenience you mentioned and and we apologize for any discomforts these caused you. We would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved. Best regards,
by A verified traveler from Warren
Posted 28 May 2024
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings.
Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets.
But overall it was very good experience.
Comment from Hotel Management
30 May 2024 by Quality Manager, Hotel Management
Thank you for choosing Iberostar Tucan & Quetzal and for sharing your experience with us.We are delighted to read that you had a pleasant time in our hospitality. On the other hand, we are committed to offering our guests the very best possible experience and we regret to know that we did not exceed your expectations regarding the gastronomic offer of our á la carte restaurants. Allow us to mention that gastronomy is one of the pillars of our establishment, and we work on a daily basis to surpass ourselves. We know that dialogue with our guests is an important tool to help us to excel, therefore we thank you for your observations. Once again, we thank you for your feedback and we hope to welcome you back in the future.Kind regards,
by A verified traveler
Posted 27 May 2024
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking.
I did not like:
- Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time.
- Sea weed cleaning is not done early morning hours as used to be.
- Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat.
Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
Comment from Hotel Management
30 May 2024 by Quality Manager, Hotel Management
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words.Also, we sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, we are saddened to read your comments about our front desk team. We will take note of your comments and pass them on to the head of the department, to review and improve our service. Nevertheless, we would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We train our staff on a daily basis to exceed customer expectations and work according to our high standards of quality. We will do our best to ensure that any situation that does not meet our criteria is corrected.Again, we want to express our gratitude for this wonderful feedback and hope to have the honor of serving you again soon.Best Regards,
by A verified traveler from Vernon
Posted 25 May 2024
Great property. Very beautiful and great amenities.
Comment from Hotel Management
27 May 2024 by Quality Manager, Hotel Management
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Tucan & Quetzal. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
by A verified traveler
Posted 21 May 2024
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
Comment from Hotel Management
27 May 2024 by Quality Manager, Hotel Management
We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,
by A verified traveler
Posted 19 May 2024
Courteous and professional staff. Beautiful location.
Comment from Hotel Management
27 May 2024 by Quality Manager, Hotel Management
We would like first of all to thank you for your kind review of your recent holiday with us.Such a friendly review of Iberostar Tucan & Quetzal is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,
by A verified traveler
Posted 19 May 2024
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by A verified traveler
Posted 13 May 2024
Awesome jungle forest on the short walk to the beach with monkeys and all kinds of other unique animals. Everything was clean and the food was good!
Comment from Hotel Management
14 May 2024 by Quality Manager, Hotel Management
We would like first of all to thank you for your kind review of your recent holiday with us.It is gratifying to know that our beautiful natural surroundings were to your liking, our natural scenarios are indeed a beautiful characteristic of our hotels. Allow us to inform you that Iberostar Hotels & Resorts is committed to protecting the environment and we actively protect our ecosystems and preserve the local flora and fauna where our hotels are located. We are so glad to know that this was a highlight of your stay.On the other hand, we are delighted to read that you were very happy with our culinary offer. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,
by A verified traveler from Arcadia
Posted 11 May 2024
