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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
Travelers find stylish relaxation at this Playa del Carmen retreat where poolside cabanas await and staff arrange personalized local tours

Choose dates to view prices

At Thompson Playa Del Carmen Main House by Hyatt, visitors enjoy Quinta Avenida's energy with luxury comforts. The property offers on-site shopping, two restaurants, a rooftop terrace for coffee or cocktails, an outdoor pool, and attentive staff to enhance your stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
The current price is P7,727
P11,246 total
includes taxes & fees
Jun 29 - Jun 30

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 2 Queen Beds (Downtown House)

A hotel room with two beds, a ceiling fan, a large window, and a balcony.

2 Queen Beds (Downtown House)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Urban (Downtown House)

  • City view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed with Balcony (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(17 reviews)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite Quinta Avenida (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Quinta Avenida (Downtown House)

  • City view
  • 102 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed (Downtown House)

A modern hotel room with a large bed, bedside tables, a desk, and a view of the city.

1 King Bed (Downtown House)

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Calle Corazon (Downtown House)

  • City view
  • 79 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Coastal Ocean (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Coastal Ocean (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

1 King Bed Partial Oceanfront (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite Ocean View (Beach House)

Bathroom

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Panoramic Ocean Front (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Partial Ocean View (Beach House)

Terrace/patio

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Located on the beach, Hyatt Centric Playa del Carmen - Downtown House & Beach House is in Downtown Playa del Carmen neighborhood and is connected to a shopping center. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water. Visit our Playa del Carmen travel guide
Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    1 min walk - 0.1 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    2 min walk - 0.2 km
  • Calle 12
    Calle 12
    2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall
    Quinta Alegría Shopping Mall
    2 min walk - 0.2 km
  • Central Square
    6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Aldea Corazón
    1 min walk
  • Porfirio’s
    1 min walk
  • Calle 12
    1 min walk
  • Sonora Grill PRIME
    1 min walk
  • La Caprichoza
    1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

  • Luxury hotel near Quinta Avenida
  • Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar, and a free grocery shopping service. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a shopping mall on site.
  • Other perks include:
    • 2 outdoor pools along with cabanas, sun loungers, and pool umbrellas
    • Local cuisine breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
    • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and luggage storage
    • Beach umbrellas, beach towels, and 1 meeting room
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 119 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like free WiFi and air conditioning.
  • Extra amenities include:
    • Free extra beds and travel cribs
    • Bathrooms with rainfall showers and free toiletries
    • 55-inch LED TVs with premium channels
    • Ceiling fans, daily housekeeping, and phones

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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The price is P5,798
P7,345 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping mall

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (45 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

As of Jun 23, 2026, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on Jun 29, 2026 start from P7,727, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet.

How much is parking?

Valet parking is available for USD 20 per night.

What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies.

Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located?

Located in Downtown Playa del Carmen, this beachfront hotel is connected to a shopping center, just steps from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

8.8

Excellent

9.4

Cleanliness

8.8

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 189 out of 296 reviews
Rating 8 - Good. 57 out of 296 reviews
Rating 6 - Okay. 26 out of 296 reviews
Rating 4 - Poor. 15 out of 296 reviews
Rating 2 - Terrible. 9 out of 296 reviews

Reviews

Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, centrally located, and the pool was gorgeous!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely LOVED this hotel! We were only there for the night before we flew home, but I wish we were there for longer!! When we are back in playa del Carmen next, we will absolutely be staying here. Location was fantastic, the property itself is modern, clean and nice and the our room was perfect. Comfortable bed, great shower and water pressure - overall 10/10!!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Ananya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing! Plenty of restaurants within a 5 minute walk and really lively. The staff were so helpful and I appreciated the attention to detail by the housekeeping staff. Front desk employees were also great and helped with directions and booking a taxi to the airport for an early morning flight. Rooms were spacious and the pool was stunning! Loved my stay here.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great food, great location!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly staff Great location Overall excellent experience
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Michael

Excellent location - staff were amazing super friendly and helpful!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

charity

Liked: Cleanliness, staff & service, property conditions & facilities
The best staff and stay
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will make this my first choice for every return trip. Location was perfect.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Arlene

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff was very friendly and helpful.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Cesiah M. Banuelos

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location, the wonderful staff, and all amenities are a plus; however, it can be very noisy at night due to the area is located, so if you are looking for party time this is the place to stay!!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities
Staff & accommodation was exemplary
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Gisella

The hotel and staff were great. Only thing that could be better was the beach. It was really rocky and impossible to get into without water shoes.
Stayed 14 nights in Mar 2026
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite, it was nice and spacious; had a really nice view. The staff was helpful and very friendly and welcoming.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a few days in February and could not have been happier with the entire experience, from check-in to our unfortunate back-to-reality departure! We loved the pool area and especially loved the location of the hotel in downtown Playa. We did hear music on the weekend evenings but with earplugs or our little handheld sound machine, we were absolutely fine. We will stay here again!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located intimate hotel on the beach, but steps from Fifth Avenue. We were warmly greeted when we arrived early and the rooms were ready and they granted an early check -in . We spent two wonderful fun days at the beach club here and Ernesto made the experience wonderful . Our rooms were side by side on the upper level and the views and balconies complimented the comfortable room and spacious bathroom . Check out was quick and we would definitely come back next time we are in Playa Del Carmen .
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Alayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were there for 6 nights and we could not have picked a better spot. You are in the heart of Playa at this hotel! Roof top pool/bar is awesome! Staff was great! Rooms were perfect! We would 100% come back.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Rafi

Spacious, clean rooms, beautiful grounds, perfect size.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Phillip

Liked: Cleanliness
Staff if friendly, and the room was clean. The $70 fee upon arrival is something they should let be known when booking. The rooftop is nice with a good view.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an amazing location, right on fifth. Very close to some major attractions. The drinks on the roof are really good, and the staff is very nice. I am also a big fan of the temperature of the pool, it was the perfect temperature for it being 30C outside! Would highly recommend Hyatt Centric
Stayed 1 night in Mar 2026
Verified

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean view and pool was great. Could definitely use a hot tub unless we didn’t get to explore correctly. Gym was useable and the room was a decent size and had everything we needed.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Beach House location which we really enjoyed. Great table service (shout out to Oliver) at the lounge chairs made this a super enjoyable way to relax. We visited the rooftop pool at the other location one day and really enjoyed the change from the Beach House. Again, service was great, the view was incredible and the pool was very relaxing. I highly recommend the Hyatt Centric hotel if you're looking for a central location in Playa!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities
Gorgeous pool Area with amazing service!!!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous, very clean abs spacious. The staff were nice and helpful. I definitely would stay there again!
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Veronica

Overall the staff was nice and room was nice and clean.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for a few days at this hotel in Playa del Carmen in early June to decompress after diving both on Cozumel and the cenotes south of Playa. Nice location in the middle of a lot of activity — shops, restaurants, bars, etc. But the room was quiet and not noisy at all. The hotel is a few blocks off the ocean but beach activites this time of year are undermined by seaweed infestation. (The seaweed problem is especially bad south of the Cancun hotel strip to Tulum sometimes beginning as early as April and sometimes lasting until October.) The service at the hotel was excellent. My room rate came with an American breakfast each day which was very good. The hotel has less than 100 rooms and has a boutique feel. There are two floors of rooms and an expansive rooftop with a pool, bar, and restaurant. The menu is limited but the food was fine. The pool service was very good. The fitness center is paltry but it wasn’t a problem for me b/c no one else was in there when I used it.
Stayed 2 nights in Jun 2026