Ratings based on 1,745 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Staffs are poorly managed
Comment from Hotel Management
4 May 2024 by Hotel Xcaret Management, Hotel Management
Dear Daniel,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we are sorry that we did not meet your expectations hopefully we have more information about it. We hope you allow us to welcome you again to change the experience.
by A verified traveler
Posted 30 Apr 2024
All around fabulous resort amazing food and healthy choices
Comment from Hotel Management
1 May 2024 by Hotel Xcaret Management, Hotel Management
Dear Fred,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
by A verified traveler
Posted 29 Apr 2024
Bed bugs ruined it for me. Won’t be back, which is a shame because everything else was great.
Comment from Hotel Management
29 Apr 2024 by Hotel Xcaret Management, Hotel Management
Dear Won,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is essential to improve our services, and we regret not having met your expectations, we have carried out an analysis of your particular situation and implemented measures to prevent it from happening in the future. We hope you will allow us to welcome you again to change the perspective of your experience.
by A verified traveler
Posted 26 Apr 2024
Title: Disappointing Experience at Xcaret Arte for a Special Occasion
Two years ago, my experience at Xcaret Arte was stellar, prompting me to choose this location once again for another milestone - my 40th birthday. Unfortunately, this visit has not lived up to the previous standard, leading me to reconsider my recommendation of this hotel.
Despite booking five rooms directly through the hotel based on the promise of enhanced service, our experience has been anything but satisfactory. A primary issue has been the unavailability of the Michelin star restaurants. Despite assurances that the booking of these highly sought-after dining experiences would be managed on our behalf, upon arrival, we found them completely booked. This oversight has significantly impacted our celebration, as no accommodations could be made for our large party.
The difference between our current experience and the one from two years ago is night and day. Previously, every detail was handled with care, ensuring a memorable celebration. This time, the lack of attention to our specific needs and the failure to secure important aspects of our trip has left us deeply disappointed.
For those considering Xcaret Arte for a special occasion or group event, I would advise caution. The inconsistency in service and failure to deliver on promises may mar your experience as it did ours. Unfortunately, based on this visit, I cannot recommend Xcaret Arte at this time.
Comment from Hotel Management
29 Apr 2024 by Hotel Xcaret Management, Hotel Management
Dear Mr. Guillory,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is essential to improve our services, and we regret not having met your expectations, we have carried out an analysis of your particular situation and implemented measures to prevent it from happening in the future. We hope you will allow us to welcome you again to change the perspective of your experience.
by A verified traveler
Posted 25 Apr 2024
Everything was 10/10
Comment from Hotel Management
26 Apr 2024 by Hotel Xcaret Management, Hotel Management
Dear Sarah,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
by A verified traveler
Posted 16 Apr 2024
Everything was amazing. The staff, the parks, the architecture. We were there on a honeymoon and enjoyed every second!
(very expensive though)
Comment from Hotel Management
16 Apr 2024 by Hotel Xcaret Management, Hotel Management
Dear Niv,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
by A verified traveler
Posted 14 Apr 2024
All was great - just way too expensive.
Comment from Hotel Management
14 Apr 2024 by Hotel Xcaret Management, Hotel Management
Dear ChrisWe appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
by A verified traveler
Posted 13 Apr 2024
All staffers were super helpful, and willing to answer your questions. From the gardeners to the bus drivers, waiters, etc., all really friendly
Comment from Hotel Management
14 Apr 2024 by Hotel Xcaret Management, Hotel Management
Dear Samuel, We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
by A verified traveler from Reno
Posted 12 Apr 2024
Amazing property.
Comment from Hotel Management
12 Apr 2024 by Hotel Xcaret Management, Hotel Management
Dear Kacie,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
by A verified traveler
Posted 8 Apr 2024
Great hotel. Friendly service and all inclusive.
Comment from Hotel Management
9 Apr 2024 by Hotel Xcaret Management, Hotel Management
Dear Paul,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.
