Ratings based on 626 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
This hotel is beautiful and looks better than the pictures. It's well located between the beach and 5th avenue, close to everything, dining, bars, shopping, and near convenient transportation to the airport
Comment from Hotel Management
11 May 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear Angela Thank you for your kindly comments about our location and amenities, we are very glad that you enjoyed our natural environment We hope to see you for a future stay
by A verified traveler
Posted 4 May 2024
For the money this place is excellent. You will work to flush the toilet and the bed just needs a lil softer mattress. But if you want a place to stay that is clean, safe, at the beach, steps from great walking/shopping/ and eating, this is the place is for you. I would stay again
Comment from Hotel Management
5 May 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear JamesThank you for your kindly comments about our amenities, location and cleanse, we really appreciate it About the toilet, we will work on it, its important to mention that we couldn’t thought the paper on the WC, but we will work on the flush and waterYour comments are very important to improve our service, we really appreciate you the time that you take to write us We hope to see you for a future stay
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear Janice Thank you for your kindly score, we hope that your stay was comfortable and you enjoyed the amenities and the natural environment We hope to see you for a future stay
by A verified traveler
Posted 2 Apr 2024
Great place to stay in Playa del Carmen.
Comment from Hotel Management
2 Apr 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear JaniceThank you for your kindly comments, we really appreciate that you enjoy our facilities We hope to see you soon for a future stay
by A verified traveler from Wasco
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear Rebecca Thank you for your positive punctuation, we hope that you had an excellent stay with us Have a wonderful day, and we hope to see you for a future stay
by A verified traveler
Posted 7 Mar 2024 on Hotels
Clean and comfortable,quiet for being right in the middle of everything. Receptionist was lovely and helpful. We would go back and would recommend to others.
Comment from Hotel Management
8 Mar 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear MaryThank you for your positive feedback about our location, we are delighted to hear that you found our receptionist to be really friendly and helpful, providing that extra touch to make your stay enjoyableThank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler from Madison
Posted 27 Feb 2024
Great location, spotless room and grounds, friendly staff. Just steps from my favorite restaurant.
Since we have stayed here before, we expected a light breakfast to be included with or room rate as in the past. This is no longer the case. A few days they started offering fruit and coffee for 180 pesos per person. Way too much. All in all I would definitely stay here again.
Comment from Hotel Management
27 Feb 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
We appreciate your kind comments, this helps us improve our serviceWe're delighted to hear that you found our hotel to be conveniently located close to everything while still maintaining a peaceful and quiet atmosphere. Providing our guests with a convenient and serene environment is a top priority for us, and we're thrilled that we succeeded in doing so for you. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 25 Feb 2024
This was the most amazing location!! A few steps to the beach one way and a few steps to 5th Avenue the other way. I loved being so close to everything yet tucked away on a side street where it was much quieter. Inside the hotel is like a private oasis with a pool and so many trees! Just gorgeous!!
Comment from Hotel Management
25 Feb 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear BrianWe are very glad that you enjoyed your stay with us It's always a pleasure to receive positive feedback. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 13 Feb 2024
Wonderful time location is perfect will be back again
Comment from Hotel Management
13 Feb 2024 by Hotel Posada Sian Ka'an Staff, Hotel Management
Dear JohnThank you to choosing us for your stay, your comments are very important for us as they allow us to continue improving our serviceWe are very glad that you enjoyed the time with usWe hope to see you soonWarms regardsHotel Posada Sian Kaan Staff
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
8 Feb 2024 by Posada Sian Kaan, Hotel Management
Thank you for sharing your valuable feedback about your recent stay with us.
