Ratings based on 43 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jan 2024 on Hotels
by A verified traveler
Posted 27 Nov 2022
Will definitely stay there again!
Comment from Hotel Management
28 Nov 2022 by Bric Vacations, Hotel Management
Thanks for your comments! come back soon!
by A verified traveler
Posted 23 Jun 2022 on Hotels
Comment from Hotel Management
27 Jun 2022 by Bric Vacations , Hotel Management
Hola Michelle, nos hubiera gustado saber como mejorar esta calificación, gracias por su comentario!
by A verified traveler
Posted 5 May 2022 on Hotels
Comment from Hotel Management
6 May 2022 by Bric Vacations , Hotel Management
Gracias por su puntuación, trabajamos constantemente en mejorar, esperamos la próxima vez saber como pudo haber sido mejor su estadía. Saludos
by A verified traveler
Posted 5 Aug 2021
Overall our stay was good! We stayed there 8 days and it was very pleasant. The toilet in the main bedroom would stop working at times and you had to dump a bucket of water in to keep it going. The AC in the 2nd bedroom would run but not release cold air. We contacted the property manager and I believe they may have gone to check it out but was never fixed, also the living area AC stopped working the first day we arrived and was never fixed. Luckily, the main bedroom’s AC was working so we just used that one and left the door open so that it can circulate throughout the whole condo. The view was amazing. The smell of the seaweed that had walked up to the shore was pretty strong, but we understood why because NATURE of course. Salvador was our guy. He was good at communicating with us overall. There were a couple times where it took a few WhatsApp msgs before he finally replied but he was helpful when needed. I enjoyed my trip to Playa del Carmen and will be back soon!
Comment from Hotel Management
5 Aug 2021 by Bric, Hotel Management
Hello, thank you very much for your comments, we take them very seriously, come back soon
by A verified traveler
Posted 29 Jun 2021 on Hotels
Comment from Hotel Management
1 Jul 2021 by Bric, Hotel Management
Hola, gracias por sus comentarios!
by A verified traveler
Posted 10 Apr 2021
Our stay at el faro was almost perfect. The unit itself was a little more used than the pictures lead you to believe but it did not impact our stay at all. We had plenty of space and 3 bathrooms. The facility is fairly small which made going from your apartment to pool very easy. The security guards were more than helpful with the chairs and umbrellas. The location can’t be beat! We would stay here again in a second. Things to note: a towel exchange would have been nice halfway through. We didn’t know where the laundry was. We also did not have any hand towels or kitchen towels. That was really our only complaint. Adding a few smaller towels and wash clothes (there were none) would have been an easy helpful addition...or at least letting us know ahead of time so we could bring our own. The hotel workers were all so nice and really cared about the facility. We saw them hand scrubbing the pool every day. I was really nervous to book through a rental agency I knew nothing about, but everything went perfectly.
Comment from Hotel Management
12 Apr 2021 by EA, Hotel Management
Tendremos en cuenta sus comentarios! Muchas gracias vuelve pronto!
by A verified traveler
Posted 8 Apr 2021
Great place to relax with the family, our condo was pretty big and had everything we needed for our stay with the exception of toiletries. The view is great and the pool was amazing! We did not have any issues
Comment from Hotel Management
12 Apr 2021 by EA, Hotel Management
Tendremos en cuenta sus comentarios! Muchas gracias vuelve pronto!
by A verified traveler
Perfect for what we wanted
Posted 7 Apr 2021 on HotelsGreat property if you are not looking for something in Playa del Carmen that’s not an all-inclusive. We spent two days at Xcaret/Xplor and the location couldn’t have been easier. The cab ride was about 310 pesos each way and there is a taxi stand about 100 yards from the hotel. Walking distance to everything else we needed as well. Things were clean and well-kept inside the hotel. Would definitely stay here again.
Comment from Hotel Management
12 Apr 2021 by EA, Hotel Management
Tendremos en cuenta sus comentarios! Muchas gracias vuelve pronto!
by A verified traveler
Posted 28 Dec 2020
Comment from Hotel Management
30 Dec 2020 by EA, Hotel Management
Gracias por sus comentarios! Vuelva pronto
