Ratings based on 9 Verified Reviews
4.9 Room cleanliness
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Very friendly staff and polite highly recommend .
Comment from Hotel Management
8 May 2024 by Thank you for your feedback , Hotel Management
Dear Guest,Allow me to express my sincerest gratitude for choosing Naay Spa. Your decision to share your experience with us does not go unnoticed; we deeply appreciate the time you have taken to provide us with your feedback. I commit to sharing your words with our entire team, especially those who contributed significantly to making your stay even more enjoyable through exceptional service.We eagerly anticipate the privilege of serving you again in the near future. We hope your journey back home was pleasant and memorable. With genuine appreciation,EDM
by A verified traveler
Posted 4 Mar 2024
Beautiful relaxing all inclusive resort
Comment from Hotel Management
5 Mar 2024 by Thank you for your feedback , Hotel Management
Dear Yasser, thank you for choosing Hotel Dorado Maroma for your stay and for taking the time to share your review. We appreciate your kind words about our beautiful and relaxing all-inclusive resort. We hope to welcome you back in the near future. Best regards, Hotel Dorado Maroma.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Hotel Palafitos Overwater Bungalows, Hotel Management
Estimada Donna, ¡Gracias por su amable revisión! Nos alegra saber que disfrutaste de tu estancia con nosotros. Esperamos darle la bienvenida de nuevo pronto.Atentamente,
by A verified traveler
Posted 19 Feb 2024
Would have liked better food options. The food quality was fine just the menu could use some updating.
Comment from Hotel Management
20 Feb 2024 by Thank you for your feedback , Hotel Management
Dear Joseph, Thank you for choosing Hotel Dorado Maroma for your recent stay and for taking the time to share your feedback. We appreciate your comments regarding the food options. We understand that a diverse menu is important to our guests, and we will take your feedback into account as we continue to improve our offerings. We hope to have the opportunity to welcome you back in the future. Best regards, Hotel Dorado Maroma
by A verified traveler
Posted 17 Feb 2024
Great place
Comment from Hotel Management
20 Feb 2024 by Thank you for your feedback , Hotel Management
Dear Paul, thank you for your positive review of Hotel Dorado Maroma. We are glad to hear that you had a great experience with us. If there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back in the future. Best regards, Hotel Dorado Maroma.
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
15 Jan 2024 by Thank you, Hotel Management
Dear guest! First of all, thank you for rating us; we would like to know where we can improve to make your next stay with us more satisfactory, Best regards EDM
by A verified traveler
Posted 2 Dec 2023
This is a great, little resort.
The beach is, in my opinion, is one of the best in the area. It is white and powdery. The staff rakes it each morning so there are no rocks or debris. There could be more beach chairs, but the staff work very hard to assure that you get a chair.
My room was perfectly located within walking distance to the beach. I had a room directly above Rick’s bar and the adjoining pool, but never felt it was too loud.
The staff are all very hard working and welcoming. The grounds at the resort are immaculate. The staff members at the bars, the beach and the restaurants were all amazing.
If you’re looking for a quiet laid back vibe, this is your place.
Comment from Hotel Management
15 Jan 2024 by Thank you, Hotel Management
Dear Maria, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction.We will wait for the next opportunity to serve you,SincerelyEDM
by A verified traveler
Posted 7 Apr 2024
El servicio en los restaurantes no es lo que se espera para la calificación que tiene no llega ni al 9, muy poco personal en los restaurantes en el área de playa y alberca muy poca atención, muy decepcionado por la calificación y la atención del personal es normal pero muy poca gente para atender, muy decepcionado.
Comment from Hotel Management
8 Apr 2024 by Thank you for your feedback , Hotel Management
Estimado Ivan, agradecemos sinceramente su reseña y lamentamos mucho no haber cumplido con sus expectativas. En Hotel Dorado Maroma nos esforzamos por brindar un servicio excepcional, por lo que tomaremos medidas para mejorar la atención en nuestros restaurantes y áreas de playa y alberca. Lamentamos sinceramente cualquier inconveniente que esto haya causado durante su estancia. Apreciamos sus comentarios que nos ayudan a crecer. Quedamos a su disposición para futuras visitas. Saludos cordiales, Hotel Dorado Maroma
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Thank you, Hotel Management
Dear Guest,Firstly I wanted to thank you for rating us about your stay with us, we are very glad that your experience with us was such a great time!We will wait for the next opportunity to serve you.SincerelyEDM
