Ratings based on 749 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Stayed in this Hotel from 27 April 2024 to 30 April 2024.
We absolutely loved our stay here and would love to go back again.
Pros -
1. Location: located on Juarez Ave. and 5th Ave, this place is right across Parque Los Fundadores. Its steps to the beach, 5th Ave., ADO Terminal. Very convinient location in terms of transportation, food and nightlife.
2. Hotel Staff: The hotel staff are super kind and helpful. Always greeting you with a smile and assisting you.
3. Rooms: The rooms are very spacious and clean. Our room had a view of the Carribbean sea and Parque Los Fundadores. It had a walkout balcony as well.
4. Safety: We felt very safe at this hotel. There was a locker in the room as well to keep our valuables. The hotel has an iron gate that is closed every night at 12am. We were told that the front desk staff would open it incase we needed to go out.
5. Pool: the hotel has a swimming pool. Small but clean. Its a nice place to cool off after an exhausting day.
Comment from Hotel Management
7 May 2024 by KarlaM, Hotel Management
Dear guest,Thank you immensely for sharing your recent experience at our hotel! We're thrilled to hear that you had such a fantastic stay with us. Your detailed feedback means the world to us, and we're delighted to know that you found so many aspects of your stay enjoyable.We can't thank you enough for choosing to stay with us, and we would be absolutely delighted to welcome you back for another memorable stay whenever your travels bring you back to the area.
by A verified traveler
Posted 25 Apr 2024
This small hotel is clean with nice decor...it's just off the beach on the south end of town with many rooms having an ocean view. Very reasonable rates!
Comment from Hotel Management
29 Apr 2024 by KarlaM, Hotel Management
Dear guest,Thank you so much for taking the time to share your experience at Casa Melissa.
by A verified traveler
Posted 18 Apr 2024
This hotel is in the middle of the touristic area, and a short walk from the ferry, shopping mall, beach, and stores. It is also close to the ADO station. It is very safe. The hotel was clean and service was good. It can be loud at night depending on events at Parque los fundadores, but relatively quiet after 11pm. I would definitely stay here again.
Comment from Hotel Management
29 Apr 2024 by KarlaM, Hotel Management
Dear guest,Thank you so much for taking the time to share your experience at Casa Melissa.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
8 May 2024 by KarlaM, Hotel Management
Dear Thomas,Thank you so much for taking the time to share your experience at Casa Melissa.
by A verified traveler
Posted 14 Apr 2024
Excellent location, staff was very friendly, room was cool and quiet with a great balcony.
Comment from Hotel Management
29 Apr 2024 by KarlaM, Hotel Management
Dear guest,Thank you so much for taking the time to share your experience at Casa Melissa.
by A verified traveler
Posted 2 Apr 2024
The only thing I didn't like is that the parking lot is too far from the hotel.
Comment from Hotel Management
6 Apr 2024 by KarlaM, Hotel Management
Dear guest,Thank you so much for taking the time to share your experience at Casa Melissa.
by A verified traveler
Posted 30 Mar 2024
I was very happy with my stay at Casa Melissa Hotel. I booked my stay without any expectations and I was satisfied at the end. It's literally close to everything. Right when you step out, everything is in front of you and all around. The ADO bus station is around the corner as well restaurants, pharmacy, 7/11, bank, Cozumel ferry. Like everything! The hotel itself is basic bu ct we got A/C, oceanview, hot water,leanliness
Comment from Hotel Management
6 Apr 2024 by KarlaM, Hotel Management
Dear guest,Thank you so much for taking the time to share your experience at Casa Melissa.
by A verified traveler
Posted 17 Mar 2024
They don’t have parking.
Comment from Hotel Management
25 Mar 2024 by KarlaM, Hotel Management
Dear guest,Thank you for taking the time to share your experience at Casa Melissa, as you could see because of our location is difficult to have parking, thats why we give the option of a parking with a special rate for our guests.
by A verified traveler
Posted 17 Mar 2024
Perfect location for cozumal ferry passengers taking the Ado bus.
Comment from Hotel Management
25 Mar 2024 by KarlaM, Hotel Management
Dear guest,Thank you for taking the time to share your experience at Casa Melissa
by A verified traveler
Posted 29 Feb 2024
The property is conveniently located close to the Ado bus and the ferry however the area is very busy and noisy. You don’t hear the noise in your room but you will when you sit outside.
The room had a coffee maker but no coffee. There wasn’t a microwave either and no ice machine.
Staff was friendly and we would stay again.
Comment from Hotel Management
3 Mar 2024 by KarlaM, Hotel Management
Dear Darice,Thank you so muy for taking the time to share your experience at Casa Melissa
