Ratings based on 560 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Location, big rooms, breakfast service exelent
Comment from Hotel Management
17 May 2024 by Casa Kaoba, Hotel Management
Hi Jose,Thank you so much for your fantastic review! We're thrilled to hear that you found our hotel's location convenient, our rooms spacious, and our breakfast service excellent. Your satisfaction is our top priority, and we're delighted that we could provide you with such a positive experience. We can't wait to welcome you back for another enjoyable stay in the future!Best regards
by A verified traveler
Posted 16 May 2024
Very friendly staff and quite place
Comment from Hotel Management
17 May 2024 by Casa Kaoba, Hotel Management
Response suggestion:Hello Murali,Thank you for sharing your positive feedback! We're thrilled to hear that you found our staff to be very friendly and that you enjoyed the tranquility of our place. Providing a peaceful environment and excellent service are our top priorities, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm regards.
by A verified traveler
Posted 15 May 2024
Great place to stay for a really good value!!!
Comment from Hotel Management
17 May 2024 by Casa Kaoba, Hotel Management
Hi Diego,Thank you for choosing to stay with us and for taking the time to leave your feedback! We're delighted to hear that you found our hotel to be a great place to stay and that you appreciated the value we offer. If there's anything specific you feel we could improve upon to make your experience even better next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards
by A verified traveler
Posted 9 May 2024
The place is big spacious. A great, calm and minimalist atmosphere. The people were so kind, friendly and great service.
Comment from Hotel Management
17 May 2024 by Casa Kaoba, Hotel Management
Hello Janeth,Thank you so much for your kind review and for choosing our boutique hotel for your stay in Playa del Carmen! We're thrilled to hear that you enjoyed our spacious accommodations and the calm, minimalist atmosphere we strive to provide. Your compliments about our staff mean a lot to us; we aim to deliver friendly and attentive service to all our guests. We look forward to welcoming you back in the future. Have a wonderful day!Warm regards
by A verified traveler
Posted 30 Apr 2024
The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!
Comment from Hotel Management
2 May 2024 by Casa Kaoba, Hotel Management
Hi Daniel! Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our manager and that our staff provided excellent service. We'll be sure to pass along your compliments. We look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 26 Apr 2024
It was good!
Comment from Hotel Management
2 May 2024 by Casa Kaoba, Hotel Management
Hi Maria! Thank you for your positive rating! We're delighted to hear that you had a good experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Apr 2024
Very good
Comment from Hotel Management
24 Apr 2024 by Casa Kaoba, Hotel Management
Thank you for your rating and kind feedback, Saul! We're delighted to hear that you had a very good experience with us. If there's anything specific you particularly enjoyed or any suggestions you have for us to make your next stay even better, please feel free to let us know. We appreciate your support and look forward to welcoming you back for another great stay in the future!Warm regards
by A verified traveler
Posted 11 Apr 2024
Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.
Comment from Hotel Management
24 Apr 2024 by Casa Kaoba, Hotel Management
Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced during your stay. Rest assured, we'll address these concerns promptly to ensure a more comfortable experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay.Warm regards
by A verified traveler
Posted 11 Apr 2024
Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I'm not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer.
I'm really satisfied with:
1. The property looks beautiful, great landscape.
2. The staff is friendly and really trying to help.
3. Great value.
4. Strong AC.
5. Free buffet breakfast.
Unpleasant things:
1. The key in room 205 won't open until you tried really hard. It's a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it's a psychology thing, it's frustrated. We can't change room because full occupancy. It's horrible since the door auto-lock, you really don't have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety).
2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced).
3. No uber. Call taxi cost MX350 to downtown.
4. Blanket and sheet really worn out. The steps in room is potential safety hazard.
5. No wine promised by Expedia member. The staff first say they don't have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy)
6. No towel hanger.
Comment from Hotel Management
24 Apr 2024 by Casa Kaoba, Hotel Management
Thank you for sharing your feedback, Tian. We appreciate your honesty and constructive criticism. We're glad to hear that you found our property beautiful, our staff friendly and helpful, and our amenities like the buffet breakfast and AC satisfactory.However, we're truly sorry to hear about the issues you encountered during your stay. We understand that a malfunctioning room lock can be frustrating and concerning, especially when it affects your peace of mind and safety. Rest assured, we already took care of this issue to ensure it doesn't happen again in the future.Regarding your other concerns, such as the restaurant options, transportation, and room amenities, we'll take your feedback into consideration as we continuously strive to improve our services and facilities.We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.Warm regards
by A verified traveler
Posted 10 Apr 2024
This place had the air of a business about to go under. The property was nice but the cleaning was not kept up - every lounger was covered in bird poop. Our room had significant termite damage in one bathroom, drapes were dirty and the fixture was bent, and lots of water damage from one air conditioner. When my husband tried to buy us a couple of beers, they were short on beer and available staff didn't know how to ring it in.
All that said, we got a great deal on our room, and staff were lovely. The breakfast was good!
Comment from Hotel Management
24 Apr 2024 by Casa Kaoba, Hotel Management
Thank you for letting us know, Andrea. We appreciate your patience and understanding. Rest assured that your comments have been shared with our team, and we're taking steps to address the issues you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards
