Ratings based on 86 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2024
Difficult to find because google is terrible but the property is nice and clean, and the breakfast was good. The owners were very friendly.
Comment from Hotel Management
11 Jan 2024 by Casa Gem, Hotel Management
Thank you for your comments, we know that Google has flaws, sometimes it shows a closed street, that is why we send a message prior to check-in with very easy tips to arrive without problems.It was a pleasure to receive you, we hope to see you very soon.Kindest Regards
by A verified traveler
Always a very good stay in Playa Del Carmen
Posted 24 Dec 2023 on HotelsAlways a very good stay in Playa Del Carmen. The hosts are the best as are all the accommodations, breakfasts, area, and transportation when needed. Enjoy !
Comment from Hotel Management
11 Jan 2024 by Casa Gem, Hotel Management
Dear Guest,Thanks for your review , Our satisfaction is to have given you an unforgettable experience on your trip.Kindest Regards,
by A verified traveler
Posted 23 Nov 2023
A nice quiet spot with great welcoming hosts. The cat was also pet of the welcoming committee.
Comment from Hotel Management
24 Nov 2023 by Casa Gem B&B, Hotel Management
Dear Michelle,Thanks for sharing your experience , has been a pleasure to host you.Kindest Regards,
by A verified traveler
Posted 7 Nov 2023 on Hotels
These are the kindest most helpful people! They took care of us from landing at the Cancun airport to taking us to the ferry at the end of our stay. Loved our stay
Comment from Hotel Management
13 Nov 2023 by Casa Gem B&B, Hotel Management
Dear Janet , We are glad that your stay has been pleasant.We look forward to see you again soon.
by A verified traveler
Posted 28 Oct 2023
This propierty is situated on a very quite area felt very safe,
About 10 minutes walking distance from a big grocery store, no restaurant close by, but owners offered transportations to restaurants.
Owners live in the property.
Will recommend property if you are looking for a relax quite area
Comment from Hotel Management
29 Oct 2023 by Serafim & Itzel, Hotel Management
Dear Severo ,We are happy that you have returned to Casa Gem, it is always a pleasure to receive you and your lovely family and that your experience has been excellent, we look forward to seeing you next year.
by A verified traveler
Posted 1 Sep 2023
Nuestra estancia en Casa GEM ha sido una de las más placenteras que hemos tenido. Itzel y Serafín estuvieron siempre al pendiente de lo que necesitáramos. Nos dieron recomendaciones muy buenas de actividades y restaurantes a los que fuimos y quedamos muy satisfechos. Las opciones de transportación que ellos ofrecen hicieron nuestro viaje muy cómodo y divertido. Son perfectas para hacer viajes cortos en Playa del Carmen, sin costo o muy bajo costo, o para rentar un auto e ir un poco más lejos. Los desayunos (incluidos) que preparan diario eran justo lo que necesitábamos para empezar el día con el pie derecho. Sin duda los recomendamos y regresaremos pronto. Nos divertimos mucho con su compañía en los juegos de mesa. Muchas gracias muchachos por todas las atenciones.
Comment from Hotel Management
18 Sep 2023 by Casa Gem B&B, Hotel Management
Estimado Señor Fernando ,Agradecemos que haya compartido su experiencia , nuestra satisfacción es haberle dado un servicio de excelencia y que su estancia fuera inolvidable.Nos vemos muy pronto.
by A verified traveler
Very nice property, hospitality and relaxing stay
Posted 30 Dec 2022 on Hotelswe really enjoy the area and also the wonderful facilities and couple who own the property. Serafim is very helpful as is his wife Itzel. We recommend staying here for a relaxing and fun stay in Playa Del Carmen. A special thanks for their rides to and from Cancun. That really starts and ends the trip in the best way.
Comment from Hotel Management
7 Jan 2023 by Casa Gem B&B, Hotel Management
Dear Steven,Thanks for your review , we are glad that your stay has been pleasant, We hope to see you again soon.Kindest Regards,
by A verified traveler
Cute B&B
Posted 30 Dec 2022 on HotelsThis B&B was fine to shower and rest our heads during a one night stay before heading to the airport in Cancun. Our bathroom was excellent with plenty of hot water and pressure. Breakfast was made to order and also lovely. The staff were attentive and professional. On the downside, the property and pool looked a little worn and the neighborhood did not seem the safest. All of the properties in this neighborhood have electrified walls and security cameras pointed at the street to keep out burglars and the host insisted that we park in front of the cameras. Our small room was very comfortable although the second bed was quite small for our two children. Also a heads up that Google maps may try to take you down a dirt track to get there, you must enter from the main highway by the Chinese restaurant - we circled a bit trying to find it. Overall, I wasn't unhappy with the stay but if I was heading back to Playa del Carmen I probably would seek a bigger room for our family.
Comment from Hotel Management
7 Jan 2023 by Casa Gem B&B, Hotel Management
Dear Beth, Thank you for sharing your experience, we are sorry that your perception of the neighborhood seemed unsafe, any country has its own protection methods, some more elegant than others, and in our case an electrified fence is common in Mexico due to government regulations status, which we try to keep up to date.Thanks to the fact that we tell to our guests to have their car in front of the cameras, we notify them in case they leave their window open and it rains or a door is poorly closed and their battery can go down. There is a reason for our facts thought only of the comfort of our guests since we have never had any negative security incident in all the time we have been open (since 2017).The room that I reserve is comfortable for 3 people, actually 4 people is a bit small, but since it is high season unfortunately the rooms with more space are reserved quickly.
by A verified traveler
Posted 1 Sep 2022
The manager and their team went above and beyond to make sure our stay was perfect! They are very courteous and made us feel very welcomed. Their breakfasts are delicious and their rooms are extremely clean; they have the amenities as shown on the website.
My family and I are defintively planning on coming back to Playa del Carmen and staying with them again.
Thanks SO MUCH Casa Gem B&B!!!
Comment from Hotel Management
4 Sep 2022 by Casa Gem, Hotel Management
Dear Marisol , We are pleased that your stay has been pleasant.We sincerely hope to see you again very soon .Regards,
by A verified traveler
Posted 25 Jun 2022 on Hotels
Comment from Hotel Management
26 Jun 2022 by Casa Gem B&B, Hotel Management
Gracias por sus comentarios.
Esperamos verla muy pronto.
