Ratings based on 1,003 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The property is huge. Has multiple restaurants, pools and bars. I arrived on 5/26 and expected kids to be running all over the place since it is a family friendly resort. Children were not in the way. They actually have a nice kid club. There was never a line for drinks. The buffet near the lobby called the festival fills quickly but there is another one in the Tulum building that is easier to access. There Italian restaurant was my favorite restaurant but there's also a steakhouse, seafood and French restaurant. The beach was nothing to write home about but it wasn't awful. There was lots of entertainment as well. Again everything I've mentioned was included at no additional cost. Plus I don't believe any other resort can beat their price in the area for the quality provided. The only thing I didn't care for was that the golf carts would sometimes drive by and not offer rides. That could be a problem depending on your building location and mobility. I absolutely loved my stay.
by A verified traveler
Posted 1 Jun 2024
I spent a week at blue bay grand Esmeralda in Playa Del Carmen. The resort had plenty of food options which were satisfying. Being a large busy resort patience is a virtue with the beach bar and front desk. The staff do their best with the volume of guests but you are required to wait for things at times. The doors to the rooms had gaps on the top which was affected the ac in the room. Luis at the swing bar was lovely and always had the group smiling and laughing. The photographer Gerardo was amazing is capturing special moments. Alex at the pool for entertainment was a ray of sunshine and I enjoyed his poolside Zumba classes. The pool could use some extra cleaning with the size of it and the amount of people (kids). The beach was not swimmable with a massive amount of smelly seaweed and sand fleas. The beaches at the next resort is much better maintained and this was a much cleaner place to swim in the ocean. The entertainment and beach parties were always great! I enjoyed morning smoothies at the beachside buffet. All in all good bang for your buck and I would consider returning - especially after the renovations are completed. Pool renovation or an adults only pool should be considered since this is a mostly younger crowd and not everyone loves swimming with kids.
Thank you BlueBay for having me!
Kim from Canada!
by A verified traveler
Posted 1 Jun 2024
This was my 5th time in Mexico and this resort wasn’t the greatest. The beach was terrible and smelled bad. The resort was large so there was lots of walking. There were workers with carts to drive people around but it was impossible to get one without a long wait making us almost late for our a la carte. The resort entertainment was almost non-existent at the pool during the day. The a/c in our room was not functional. We asked concierge to send someone to check multiple times. After a maintenance guy finally came, he claimed that it was working fine but we didn’t feel a difference.
Comment from Hotel Management
1 Jun 2024 by Bluebay Family, Hotel Management
Thank you for your feedback and for choosing to stay with us. We are sorry to hear that your experience did not meet your expectations. We apologize for the issues you encountered with the beach, transportation within the resort, and the entertainment options. We also regret that the air conditioning in your room was not functioning properly and that our response to the issue was not satisfactory. Your comments are invaluable to us as they help us improve our services. We will address these concerns with our team to ensure better experiences for our future guests. We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Bluebay Family
by A verified traveler
Posted 1 Jun 2024
Large resort, a lot of activities for everyone. Staff is very friendly. Downfall is that there were a lot of seaweed on the beach. I only was able to swim in the ocean in the last three days out of ten. A lot of people enjoyed using the pool.
Comment from Hotel Management
1 Jun 2024 by Bluebay Family, Hotel Management
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the activities and found our staff to be friendly. We sincerely apologize for the inconvenience caused by the seaweed on the beach. Unfortunately, seaweed is a natural occurrence that can be difficult to control, but we do our best to manage it daily. We're glad you could enjoy the ocean towards the end of your stay and that you had a good time at our pool. We hope to welcome you back in the future for an even better experience.Bluebay Family
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 31 May 2024
No AC in dining areas- way to hot
Speciality restaurants need serious improvements in the food quality and flavour department. Buffet was best and that was pushing to 2 star.
Comment from Hotel Management
31 May 2024 by Bluebay Family, Hotel Management
Dear Sean,Thank you for your feedback. We apologize for the discomfort caused by the lack of air conditioning in our dining areas and for the quality of the food in our specialty restaurants. We strive to provide an exceptional dining experience and regret that we fell short during your stay. Your comments will be shared with our culinary team to make the necessary improvements.We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Best regards,Bluebay Family
by A verified traveler
Posted 31 May 2024
Staff is very friendly
Comment from Hotel Management
31 May 2024 by Bluebay Family, Hotel Management
Thank you for your feedback and for rating our resort 4 out of 5 stars. We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we can improve, please let us know. Your input is valuable to us as we strive to enhance our services and provide an even better experience for our guests.We hope to welcome you back in the near future.Best regards,Bluebay Family
by A verified traveler
Posted 29 May 2024
N/A
Comment from Hotel Management
31 May 2024 by Familia Bluebay, Hotel Management
Estimado Sr. Jose,Lamentamos sinceramente que su experiencia en nuestro hotel no haya sido satisfactoria. Agradecemos sus comentarios, ya que nos ayudan a identificar áreas de mejora. Nos gustaría conocer más detalles sobre su estancia para abordar cualquier problema específico que haya encontrado y trabajar en soluciones.Esperamos tener la oportunidad de recibirle nuevamente en el futuro y ofrecerle una experiencia que cumpla con sus expectativas.Atentamente,Familia Bluebay
by A verified traveler from East Saint Paul
Posted 29 May 2024
Room service was long on regular days, when more travelers arrived on Friday or Saturday's it became extremely long. Far walks from beach to room to front desk overall.
Comment from Hotel Management
31 May 2024 by Bluebay Family, Hotel Management
Dear Edward,Thank you for your feedback. We apologize for the delays you experienced with our room service, especially during the busier days. We understand that the distance between various areas of the resort, including the beach, rooms, and front desk, can be inconvenient. Your comments are valuable to us and will help us improve our services and facilities to ensure a better experience for our guests in the future.We hope to have the opportunity to welcome you back and provide a more seamless stay.Best regards,Bluebay Family
by A verified traveler
Posted 29 May 2024
Loved it
Comment from Hotel Management
29 May 2024 by Bluebay Family, Hotel Management
Dear Asia,Thank you for your kind words! We are delighted to hear that you loved your stay at Bluebay Grand Esmeralda. It was a pleasure having you as our guest, and we hope to welcome you back again soon for another wonderful experience.Best regards,Bluebay Family
