Ratings based on 81 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Boston, MA
Good staff experience
Posted 16 Aug 2018
Pros: Good staff. Clean space. Pleasant layout.
Cons: AC unit in the bedroom and fan in the dining area of room 205 did not work. The WiFi was a little spotty but mostly good.
Location: I was in PdC for a specific event, so I didn't do a lot of exploring. However, I found a bakery and groceries within walking distance.
The staff were great; helpful and friendly. The AC in the bedroom and the fan in the dining area weren't working, but it kept cool enough with the one AC unit that I didn't bother with it. My room was by the front, so I could very clearly hear a restaurant's live music from across the street, but I felt it added to my experience rather than detracted from it. The music didn't play through the night anyway, so I was happy to be situated far away from the party areas.
Recommended
for Everyoneby A verified traveler from Cleveand, OH
Quiet location
Posted 7 Nov 2017 on OrbitzPros:
Location in the quieter area of Playa off of 5ta
Parking on the street was easy
Lots of restaurants and shopping close by
Cons:
Pool small. Never saw anyone it.
Had issues when my brother came as a “guest”. They were weird vigilant about it even though he wasn’t spending the night
The “heart” of Playa is a good 15 minutes walk
Beach not as close
by Andrew
Great place to stay
Posted 17 Sep 2017 on HotelsThe room was huge. I asked if they upgraded me by mistake, but he said no, that was room I ordered. After looking at the hotel's floor plan, it seems 5 out 6 rooms are suites, and only 1 in 6 are standard rooms. Anyway.....
There was huge amount of space. You get a full kitchen, and separate dinning area, a huge bedroom, a ton of closest space, and a very nice bathroom with a shower that I estimate to be 6 feet by 4 in size.
The place looks fairly new. It is Mexico, so workmanship is not the same par as western standards and building codes, but since this place was fairly new, it lacked the usual water stains and peeling paint you come to expect in Mexico. The floors were tile and clean, and it looked like the kitchen was never used. Bathroom was clean too, with scented toilet paper. The provide some soap and shampoo too.
I found that you can get some "basic" places to stay in the 30 dolar range, but if you cough up the extra 20 or 30 bucks, then you're in a whole other level of accommodation.
I never used the pool. But it looked like the water was filtered. The hot tubs on the roof were not functional and probably filled with month old rain water. I would not suggest using it unless you find them functional.
Wifi was great, and located in the room. TV was standard TV, no CNN or US news stations. Good for Mexican soaps, some movies, and the Simpsons.
Huge King sized bed. Mattress a bit firm, but soft enough. Cover was comfortable. Aircon worked well.
by Gordon Sweets from playa Del carmen Mexico
comfy bed
Posted 18 May 2017 on HotelsThe best part off this stay was the comfort of the bed ---most comfortable bed I've been in and at a reasonable price and the cable television was great as well --- Wifi. was sketchy and hot tub didn't work or heat --and the drinks, water, And snacks that were quoted to be furnished for you Inside the room for convenience are NOT complimentary , so beware! !
by A verified traveler from oregon
Nice place...With complications.
Posted 8 Mar 2017The facilities and staff at the hotel were both good. We had a king suite with a large kitchen, big dining area, big bed room and huge shower with great water pressure.. Refrigerator was full sized and staff provided coffee maker, pans, utensils on request. Maid service daily.
The hotel is on the north end of 5th avenue so it's near the shops and restaurants. Parking is very limited.
The worst part actually has nothing to do with the facility itself.. there is construction going on all around it six days a week. Two nights there was demo right next door at midnight. You also get the urban noise at night... Dogs barking, kids yelling, loud music at any hour. The hotel acts like a sound corridor which amplifies the problem.
The pool is small but it's a dipping/cooling pool. We used the top terrace- good chairs, hot and cool tub, shower and bathrooms.
The hotel provided beach club passes which was nice but the local beach areas are narrow and can have a foul are stench.
If the noise could be drastically reduced I would recommend the hotel but otherwise I would suggest paying more and choosing a resort.
Recommended
for Everyoneby A verified traveler
Nice place. On quiet end of Quinta.
Posted 23 Jan 2017Construction is everywhere in Playa Carmen. Beside us, 8am start mon -fri. Boo. Other than that very nice stay. Close to everything. No party noise. Nice pool &hottub.Beaches in Carmen not so nice. Take a colectivo bus to X-puha or telum.
by A verified traveler
Posted 26 Nov 2016 on Hotels
Higher than average taxes and fees. Partner beach club fairly convenient but plays non stop loud techno "music". No secure parking just on a drab street.
by A verified traveler
Posted 26 Nov 2016 on Hotels
Excellent stay.
Recommended
for Everyoneby A verified traveler from London, United Kingdom
Nice hotel in great location!
Posted 9 Oct 2016
Pros: Great location only one street from 5th Ave.
Location: One street from 5th Ave where u will find lots of restaurants, bars & shops... Location of hotel is ideal for beach, shopping & eating out.
Lovely family friendly hotel with very friendly welcoming staff...
by Fernando
Posted 17 Jul 2016 on Hotels
