Ratings based on 132 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by ARUMA HOTEL, Hotel Management
Estimada Briana;Agradecemos el dejarnos tu evaluación sobre tu estancia en nuestro Hotel Aruma. Y esperamos nos vuelvas a visitar en el futuro.Saludos cordiales.
by A verified traveler
Posted 14 Apr 2024
Arriving at the check-in of this hotel I could feel a strong stench of sewage from the lobby inside. Much worse, there is no elevator, and therefore the lobby is very dirty. Thinking times before booking will make your vacation a nightmare.
Comment from Hotel Management
16 Apr 2024 by ARUMA HOTEL, Hotel Management
Dear Mercedes;On behalf of our Hotel Aruma team, we thank you for sending us your sincere and constructive comment about your recent stay; We regret that this was not to your complete satisfaction and did not meet your expectations. We sincerely apologize and please be assured that we will do our best to direct your comments to the appropriate area so that improvement actions can be taken.Kind regards.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
28 Apr 2024 by ARUMA HOTEL, Hotel Management
Gracias por calificarnos, esto nos ayuda a mejorar aun más.Saludos!
by A verified traveler from Faribault
Posted 8 Mar 2024
It was the most horrible place I have been.
Comment from Hotel Management
10 Mar 2024 by ARUMA HOTEL, Hotel Management
Dear Johanna; We regret that this was not to your complete satisfaction and did not meet your expectations. We sincerely apologize and please be assured that we will do our best to direct your comments to the appropriate area so that improvement actions can be taken.Kind regards.
by A verified traveler
Posted 22 Feb 2024
The code to the door lock malfunctioned multiple times. They didn’t have extra towels to supply when needed. If you just a place to sleep close to 5th street and the beach this is good for that.
Comment from Hotel Management
25 Feb 2024 by ARUMA HOTEL, Hotel Management
Dear Guest;On behalf of our Hotel Aruma team, we thank you for sending us your sincere and constructive comment about your recent stay; We regret that this was not to your complete satisfaction and did not meet your expectations. We sincerely apologize and please be assured that we will do our best to direct your comments to the appropriate area so that improvement actions can be taken.Kind regards.
by A verified traveler
Posted 16 Jan 2024 on Hotels
Very loud music until about 4:30 a.m. I mean VERY loud and I was on the 3rd floor. If you can look (or hear) past that its ok.
Comment from Hotel Management
16 Feb 2024 by Aruma Hotel, Hotel Management
Dear guest;We appreciate your comments, unfortunately our location is very close to clubs. We hope that except for that you had an incredible stay.Best Regards.
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
14 Dec 2023 by Natalia Araujo, Hotel Management
Ian, Muchas gracias por tu puntuación, la misma no es la mejor asi que nos gustaría saber como podemos mejorar. ¿Podrias enviarnos tu retroalimentación a ventas@reinarojahotel.com?Gracias de antemano, quedamos pendientes de tu contacto.
by A verified traveler
Posted 24 Nov 2023
I liked the localization, I didnt enjoy the beach club.
I liked the pool, I didnt like the TV was blocked.
I liked the food in another hotel, I dint like that it was mandatory to pay for it.
I liked the room but the hotel needs general maintenance.
Thank you.
Comment from Hotel Management
24 Nov 2023 by Natalia Araujo, Hotel Management
Alejandro, Thank you very much for your comments. They help us to improve. We remain at your service for the future. We hope you had a good trip home. Warm greetings.
by A verified traveler from Montreal
Posted 1 Mar 2023
The staff tried to be helpful after asking a few times to be moved. The smell in the first two rooms they put us in was so horrible I slept on the balcony the first night cause the smell was nauseating that was coming from the sewer pipe in the bathroom. Very noisy in the front. They put us in a room in the back and ithe smell wasn't as bad and it was quieter. Breakfast was good and served buffet style.
by A verified traveler
Posted 11 Nov 2022 on Orbitz
Great staff! Clean rooms but there was a lot of mold on the property, but not in the room. The sliding glass door to the balcony didn’t lock and it was a shared balcony! My friends room had no blanket.
