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Aruma Hotel

3.5 star property
Hotel in Playa del Carmen, steps from Quinta Avenida

Choose dates to view prices

Aruma Hotel offers a peaceful escape in central Playa del Carmen. Guests can relax on the terrace or cool off in the pool. Amenities include WiFi, tour assistance, luggage storage, and a secure front-desk safe.

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room, 2 Double Beds

Desk, laptop workspace, blackout drapes, free WiFi

Standard Double Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Desk
Wardrobe or closet
  • 6 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, blackout drapes, free WiFi

Standard Room, 1 King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Desk
Wardrobe or closet
  • 6 sq m
  • Sleeps 2
  • 1 King Bed

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8.4 out of 10, Very Good, 2,943 reviews
The price is P17,594
P17,594 total
includes taxes & fees
Nov 10 - Nov 11
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About the neighborhood

Map
Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Playacar Beach - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Ilios restaurant - ‬1 min walk
  • ‪Bovino's - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪Ipanemas Steak House - ‬1 min walk

About this property

Aruma Hotel

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Aruma Hotel provides amenities like a terrace. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Tour/ticket assistance, smoke-free premises, and luggage storage
Room features
All guestrooms at Aruma Hotel offer perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Similar properties

Front of property

Hotel Hacienda Maria Bonita

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
8.0 out of 10, Very Good, 479 reviews
The price is P2,588
P3,291 total
includes taxes & fees
Nov 9 - Nov 10
Hotel Hacienda Maria Bonita

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: MXN 200

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [10 Av Norte 215, Playa del Carmen, (Hotel Hacienda María Bonita)]
The host will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 200

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maya Playa del Carmen
Sasha Hotel Playa del Carmen
Sasha Playa del Carmen
Sasha Hotel Riviera Maya/Playa Del Carmen, Mexico
Aruma Hotel Hotel
Aruma Hotel Playa del Carmen
Aruma Hotel Hotel Playa del Carmen

Frequently asked questions

Is Aruma Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Aruma Hotel?

This property doesn't offer parking.

What time is check-in at Aruma Hotel?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Aruma Hotel?

Check-out is at noon. Late check-out is available for MXN 200.

Where is Aruma Hotel located?

Located in Downtown Playa del Carmen, this hotel is steps from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

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Aruma Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 82 out of 192 reviews
Rating 8 - Good. 43 out of 192 reviews
Rating 6 - Okay. 27 out of 192 reviews
Rating 4 - Poor. 19 out of 192 reviews
Rating 2 - Terrible. 21 out of 192 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Milagro de Jesús

Liked: Property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2025

8/10 Good

Dharma

Liked: Cleanliness, staff & service, property conditions & facilities
This is an overall nice hotel in a convenient location. Basic rooms, you have to give a deposit for blankets. Only 1 block from the beach and directly across from Coco Bongo. People are loud ALL NIGHT out on the street. I just put on white noise to sleep. Staff was very nice and they had private security at night
Stayed 4 nights in Apr 2025

6/10 Okay

James Al

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in the shower and you need to flush the toilet bowl multiple times. But the staff are friendly
Stayed 5 nights in Feb 2025

2/10 Terrible

Owen, Montreal

Disliked: Cleanliness, property conditions & facilities
The staff tried to be helpful after asking a few times to be moved. The smell in the first two rooms they put us in was so horrible I slept on the balcony the first night cause the smell was nauseating that was coming from the sewer pipe in the bathroom. Very noisy in the front. They put us in a room in the back and ithe smell wasn't as bad and it was quieter. Breakfast was good and served buffet style.
Stayed 2 nights in Feb 2023

6/10 Okay

Benett

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: generally nice, great location, friendly staff, rooftop is great Cons: they hit me with a mandatory fee in person for breakfast and beach club entry. They didn't have change. Low water pressure in the bathroom. No one came to clean my room while I was there.

10/10 Excellent

RENE ANTONIO RUANOVA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
habitación limpia, hotel seguro buen servicio
Stayed 5 nights in Aug 2025

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó,volvería !!
Stayed 1 night in Aug 2025

10/10 Excellent

RENE ANTONIO RUANOVA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel bien ubicado en playa del carmen,de fácil acceso,seguro y buen servicio
Stayed 12 nights in Jul 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena Atención
Stayed 3 nights in Jul 2025

8/10 Good

Luz del Carmen

Liked: Cleanliness, amenities, property conditions & facilities
La atención es regular. Sin embargo deben actualizar la información que te envían cuando reservas. Te indican que debes ir a otro hotel por las llaves.
Stayed 1 night in Jul 2025

10/10 Excellent

Yampier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2025

8/10 Good

Evelyn

Liked: Amenities
Un poco de olor a humedad
Stayed 1 night in Jun 2025

2/10 Terrible

Joe

Disliked: Cleanliness, amenities, property conditions & facilities
Pics are BS
Stayed 3 nights in Mar 2025

10/10 Excellent

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien gracias
Stayed 1 night in Apr 2025

10/10 Excellent

RENE ANTONIO RUANOVA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y muy seguro
Stayed 12 nights in Mar 2025

10/10 Excellent

Nabile Musaine

Liked: Cleanliness, staff & service
El hotel estaba limpio. Esta céntrico. En la habitación no había agua caliente, la cama estaba un poco dura. El hotel está en buena ubicación, sin embargo el ruido de los clubs nocturnos se escuchaba hasta la habitación.
Stayed 1 night in Mar 2025

6/10 Okay

Mariano

En realidad es un lugar bueno para el costo, con respecto a la habitación todo bien, en las áreas comunes si se percibía un olor como a coladera, otro aspecto importante es que no hay personal en l recepción.
Stayed 1 night in Feb 2025

2/10 Terrible

Inja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no staff at the property and widow was not locked. I feel dangerous. do not stay this property. this building need to be reorganization.
Stayed 1 night in Mar 2025

4/10 Poor

miriam

Disliked: Staff & service, property conditions & facilities
Scadente
Stayed 6 nights in Feb 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Terrible smell in room. Very noisy. Much of the room is either falling apart or in need of an update. Very disappointing
Stayed 1 night in Feb 2025

4/10 Poor

MARIA TERESA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me dirijo a usted para expresar mi extrema insatisfacción con mi reciente estadía en su hotel. Hubo una serie de inconvenientes que impactaron negativamente mi experiencia: * La falta de servicio de recepción y de desayuno fue muy inconveniente. * Mi habitación no contaba con las toallas necesarias. * Tuve que ir a otro hotel para solicitar una plancha, lo cual es inaceptable. * La falta de estacionamiento fue un problema adicional. * Las instalaciones estaban sucias, lo cual es inaceptable para un hotel. Espero que tome en cuenta mis comentarios y realice las mejoras necesarias para garantizar una mejor experiencia a los futuros huéspedes.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicacion
Stayed 2 nights in Feb 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
En general bien
Stayed 1 night in Feb 2025

8/10 Good

Cecilia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Recomendable

Excelente ubicación y limpieza. Sin embargo no hay servicio de recepción y hay que trasladarse a otro hotel a hacer check in y check out. Cuenta con estacionamiento. No hubo agua caliente y atienden por whatsapp. No recibí respuesta pero en la mañana ya había agua caliente.
Stayed 1 night in Jan 2025

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena relación calidad-precio, excelente ubicación. Solo en los cuartos de abajo se escucha mucho ruido del montaje de los desayunos y tampoco hay recepcionista. Recomendable
Stayed 1 night in Jan 2025