Ratings based on 23 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Seclusion
Posted 17 Aug 2018 on HotelsWell where do i begin?! The condo itself is very nice. I had a 2bedrm, living rn, full kitchen and 2 1/2 baths and each rm had a balcony. I arrived on a Sunday bout 5pm and the rm key was left 4 me in a key lock. Now the location.....the location was horrible 4 me. If u have a car or don’t have a problem spending lots of $ on cab fare then great. The location of the condo was bout 40 min from airport and bout 2/3 miles from the main rd. The beach was bout a 10/15 min walk thru beach front properties that u had 2 navigate ur way thru. It cost me $50 rd trip 2 go 2 the closest Walmart which was bout 25 min away and once I saw the set up I made sure I bought enough 2 last me until check out on thrus where I would b off 2 another location 4 a wedding. There was no rm service which was 2 b expected because it’s a condo but if needed u can request it 4 a fee of course. There was no tv in the sense of channels but they did have WiFi which thnx god cause I brought my firestick so I watched all my shows. Check was quick and painless and my $350 deposit was refunded 2 me and I went on2 my next location.
Comment from Hotel Management
23 Aug 2018 by Acacia Team , Hotel Management
Dear Marisol
Thank you for taking the time to write this review. We appreciate all your positive comments . All the best.
Team Acacia
Recommended
for Everyoneby A verified traveler from Boston, Massachussets
Very spacious apartment in a gated community.
Posted 12 Aug 2018 on OrbitzIt is a must to rent a car to use this apartment since is a bit far from everything, but is great to have a relaxing spot to go back to after long days in the crowded tourist areas. We had a great time.
Comment from Hotel Management
16 Aug 2018 by Baltazar, Hotel Management
Thank you for staying with us, we will continue working to improve our service.
by A verified traveler
Great place...
Posted 8 Aug 2018 on HotelsI really liked this place and would stay again. It is hard to find at night, and a hike to the beach, but if you have a rental, Playa del Carmen is only about 15 minutes away. Disney was great, place was nice but keep in mind food, paper towels, soap and shampoo aren't included.
Comment from Hotel Management
9 Aug 2018 by Disney Garcia , Hotel Management
Thank you for taking the time to write this review. We appreciate your positive comments and hope to have you back in the future.
Team Acacia
by A verified traveler from michigan
Walking distance to beach
Posted 26 Jul 2018 on OrbitzWe had the penthouse ocean view 2 bdrm. the terrace was very nice. However the guest bdrm had a terrible sewer smell the entire time we were there. We tried covering the drains to see if it would help, it did not. The master bedroom had tiny ants everywhere. We were not able to use this bedroom either because of the ants crawling on the bed. One of the air conditioning units was broke and they never came back to fix it. I enjoyed the balconies and the views, not so much the inside.
Comment from Hotel Management
31 Jul 2018 by Acacia Team , Hotel Management
Dear Lisa : We appreciate your constructive comments. We will work hard to ensure that it does not happen again. We regret the inconveniences that have happened in your condo. Many thanks for the time and reviews. We are glad to hear that you enjoyed the apartment. We hope to have you again in the future.
Recommended
for Everyoneby A verified traveler from santa cruz CA
Spacious and clean and safe!
Posted 23 Jul 2018 on OrbitzThis penthouse was beautiful! All the amenities you would ask for including AC! Pool was lovely and beautiful views all around! Not to mention there is 24 hour security and it is in a gated community very private and would stay here again!
Comment from Hotel Management
23 Jul 2018 by Disney Garcia , Hotel Management
Dear Elva:
Thank you for taking the time to write this review. We appreciate your positive comments and hope to have you back in the future.
Team Acacia
by A verified traveler
Posted 12 Jul 2018
Great home for a small family vacation. The property is down a dark road and it looks a bit sketchy; even to the cab drivers. But the property as is shows in the pictures
Comment from Hotel Management
15 Jul 2018 by Disney Garcia , Hotel Management
Thank you very much for this comments and for choosing Acacia condos for your vacations.
Acacia Team.
by A verified traveler
Excellent Stay!
Posted 2 Jul 2018 on HotelsWe were really happy with the penthouse. Two room and 3.5 baths were perfect for my family of 5. Staff was helpful. I read the other reviews beforehand and we never had an issue with finding the beach or running out of hot water. The condo and the outstanding top floor patio was just as beautiful as it is in pictures. Highly suggest renting a car if staying in these condos!
Comment from Hotel Management
6 Jul 2018 by Disney Garcia , Hotel Management
Dear Crystal, thank you very much for your time to write this review. We appreciate all your comments, we hope to see you soon in the future.
Acacia Team
by A verified traveler
Peaceful
Posted 3 Apr 2018 on HotelsThe place was absolutely amazing if you just want solitude and a nice peaceful relaxing vacation. If you plan to stay at this residence then a rental car is much needed. To find the location downloaded the waze app and typing in the name of the location will give you the exact directions. Disney was exceptional. The beach is not too far of a walk and the Iberostar hotel is an amazing place for meals.
Comment from Hotel Management
10 Jun 2018 by Acacia Team , Hotel Management
Thank you very much for your comments. We hope to see you again in the near future.
Best regards
by A verified traveler
Condition of the Condo
Posted 10 Jan 2018 on HotelsThe water heater was too small. The water would go cold on you in the middle of shower. We did not know where the access to beach is until the last day of stay. They oly clean after your stay. But provide good drinking water.
by A verified traveler
Not nice place for vacation
Posted 2 Jan 2018 on HotelsThere are better places an cheaper
Too far from the beach, in the photos the condos look nice but there not and the pool we have to clean it and there are many thing we not like and also you need a car everywhere it so far
