Ratings based on 485 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
by A verified traveler
Posted 10 Apr 2024
by A verified traveler from Hacienda heights
Posted 3 Mar 2024 on Orbitz
The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID.
The staff was not very helpful and even had attitudes.
Restaurant food was good. I would come back
by A verified traveler
Good service
Posted 12 Jan 2024 on HotelsHi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
by A verified traveler
Posted 8 Jan 2024 on Hotels
by A verified traveler
Posted 18 Dec 2023 on Hotels
by A verified traveler
Posted 10 Nov 2023 on Hotels
Comment from Hotel Management
11 Nov 2023 by Reservaciones Esmeralda, Hotel Management
Estimado Saul, agradecemos el tiempo tomado para calificar a nuestra propiedad.Para nosotros es importante conocer sus experiencias , y es un placer saber que en su estancia todo fue positivo . Nos encantara tenerlos de vuelta!
by A verified traveler
Posted 29 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Reservaciones Esmeralda, Hotel Management
Estimada Anette, agradecemos el tiempo tomado para calificar a nuestra propiedad, nos alegra saber que su estancia fue positiva.Nos encantaría tenerlos de regreso!
by A verified traveler
Posted 26 Sep 2023 on Hotels
Comment from Hotel Management
27 Sep 2023 by Reservaciones Esmeralda, Hotel Management
Estimado Erick, agradecemos le tiempo tomad para calificar a nuestra propiedad . Sus comentarios son muy importantes para poder mejorar nuestros servicios .
by A verified traveler
Posted 10 Sep 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by Reservaciones Esmeralda, Hotel Management
Estimado Antonio agradecemos el tiempo tomado para calificarnos. Para nosotros es satisfactoria saber que su experiencia dentro de nuestra propiedad fue favorable y espero tenerlos muy pronto de regreso!
