Ratings based on 109 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
This property was located in a very nice neighbourhood with the Artis tram stop less than a block away. The Zoo was just across the street from the hotel. It was an easy walk to a grocery store and the inner city. The Museum District was a longer walk away.
The suite was worn out. The carpets looked awful (dirty, cigarette burns) so we were fortunate to have our slippers with us. The dark painted walls were chipped throughout the suite contributing to the worn look.
The bathroom was upgraded, the bed reasonably comfortable and the sheets were clean. The kitchen was small and minimally equipped but did the job.
The staff were excellent. They were always friendly and were responsive to our requests.
Comment from Hotel Management
3 Jun 2024 by Diego - Team De Jonker Urban Studios & Suites, Hotel Management
Dear Andrew. Thank you for your review. We're glad you enjoyed our convenient location and the service provided by our staff. However, we apologize for any inconvenience caused by the condition of the suite. Your feedback is valuable to us, and we'll address the issues you mentioned to enhance our guests' experience. We hope to welcome you back for an improved stay in the future.
by A verified traveler
Posted 23 May 2024
Good location to restaurants and sites. Walked everywhere. The air conditioning was not working at the time we were there. Which was inconvenient and uncomfortable.
Comment from Hotel Management
6 Jun 2024 by Diego - Team De Jonker Urban Studios & Suites, Hotel Management
Dear Harriet,Thank you for sharing your feedback. We’re glad you enjoyed our convenient location near restaurants and attractions. We apologize for the inconvenience caused by the air conditioning issue during your stay. We understand how important a comfortable environment is and are working to ensure this doesn't happen again. We hope to welcome you back for a more enjoyable experience in the future.Best regards,
by A verified traveler
Posted 9 Nov 2023
The property was dirty and the walls damaged, the carpet was due replacing many years ago. Expedia is not much better as they're not looking into it or responding to my emails. Crappy stay. Definitely DO NOT RECOMMEND
Comment from Hotel Management
30 May 2024 by Diego - Team De Jonker Urban Studios & Suites, Hotel Management
We're sorry to hear about your disappointing experience, Norbert. We strive to maintain high standards of cleanliness and upkeep, and we apologize for falling short during your stay. We take your feedback seriously and will address the issues you've mentioned to ensure a better experience for future guests.
by A verified traveler
Posted 11 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by Team Hotel De Jonker , Hotel Management
Dear FiorelaThank you for taking the time to share your experience.We are so glad to hear that your experience was delightful and that you enjoyed your special occasion.We hope to welcome you back to the hotel in the near future.Kind regards,Nikita Team Hotel De Jonker
by A verified traveler
Vacation
Posted 30 Sep 2023 on HotelsThe staff was very accommodating and friendly. The location was good. However, the property management didn’t follow thru. The shower was missing the glass door, the safe didn’t work, the deadbolt lock was missing, and need more towel hooks in the bathroom. The entire place was very dark.
Comment from Hotel Management
5 Oct 2023 by Team Hotel de Jonker , Hotel Management
Dear Guest Thank you for taking the time to write us a review. We are glad that the staff and location was good. We apologise that there were some things not to your liking, we will inform management and try our best to inform.Kind regardsNikitaTeam Hotel de Jonker
by A verified traveler
Posted 27 Sep 2023
The entire hotel is painted in dark colors, which create a gloomy feeling. The paint in the rooms, moreover, has gaps in some areas, giving it a shabby feeling. Terrible door lock system. Indifferent and indolent staff who show rudeness to women. The hotel is not centrally located, which is not in and of itself a problem. It is a block from the Artis tram stop and so easy to get to the center. Quite near the Amstel, with lovely views nearby.
Comment from Hotel Management
5 Oct 2023 by Team Hotel de Jonker, Hotel Management
Dear Ari Thank you for taking the time to write us a review. We apologise for your experience at our Hotel. We truly hope we can give a true Hotel De Jonker experience. Kind regardsNikita Team Hotel de Jonker
by A verified traveler
Posted 18 Sep 2023
Comment from Hotel Management
9 Oct 2023 by Team Hotel de Jonker , Hotel Management
Dear Andrew. Thank you for taking the time to rate us!We are so gad to hear that you enjoyed your stay with us. We hope to welcome you back to Hotel de Jonker in the near future. Kind regardsNikitaTeam Hotel de Jonker
by A verified traveler
Posted 11 Sep 2023 on Hotels
Comment from Hotel Management
16 Sep 2023 by Team De Jonker Urban Studios and Suites, Hotel Management
Dear Maryann, Thank you for rating us 10 out of 10! We are thrilled to hear that you had such an enjoyable experience with us, and we look forward to welcoming you again.Kind regards,Team De Jonker Urban Studios and Suites
by A verified traveler
Posted 26 Jul 2023
The De Jonker has modern facilities is in a great location. It is away from the tourists of the Centrum but still very accessible by tram. There are many good restaurants nearby. Service was very good.
Comment from Hotel Management
27 Jul 2023 by Reception, Hotel Management
Dear Stephen,We would like to thank you very much for sharing your experience online.We are happy to read that we have been able to provide you with an extraordinary stay in Hotel de Jonker. Please rest assured that your compliments will be shared with the rest of the team.We would be honored to welcome you again.With kind regards,OlenaTeam Hotel de Jonker
by A verified traveler
Posted 26 Jul 2023 on Hotels
We really couldn’t fault this place- it had everything we needed, friendly reception staff and a good, quiet location.
Comment from Hotel Management
27 Jul 2023 by Reception, Hotel Management
Dear Jacinda,We would like to thank you very much for sharing your experience online.We are happy to read that we have been able to provide you with an extraordinary stay in Hotel de Jonker. Please rest assured that your compliments will be shared with the rest of the team.We would be honored to welcome you again.With kind regards,OlenaTeam Hotel de Jonker
