Ratings based on 443 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Very friendly staff, although they appear to be understaffed. They were very attentive and kind. Clean rooms. My only critique is that the pool was pretty dirty and could have used a good cleaning. Easy access right off of 131. Dining options nearby. Meijer also nearby for groceries.
by A verified traveler
Posted 16 May 2024
Very comfortable beds. Convenient location.
by A verified traveler
Posted 21 Apr 2024
The rooms have a single serving coffee pot but the coffee filters were for 4 cups of coffee. When I inquired at the front desk she said that is all they had. Just use it four times........ummmm She Must not be a coffee drinker as that is not how that works.
by A verified traveler
Posted 4 Apr 2024
The beds were really hard.
by A verified traveler
Posted 4 Mar 2024
Overall, the hotel is fine, but the carpet in the rooms is pretty dirty. On our second night, a group of people yelled and stomped up and down the hallway all night, followed by someone pounding on another room's door extremely loudly. Didn't get any sleep. Otherwise, the staff is nice. This is just your typical 2-star hotel.
by A verified traveler
Posted 3 Mar 2024
One lady at the front desk was absolutely amazing we didn't get into plainewell till 4:00 so when i went it the computer says we were a no show well obviously we showed up and our keys were laid out! So she went ahead and gave us our room!! Thank God it was 4:00am and we just drove 5 hours. The next day some other lady maybe the owner or manager im not sure what she was besides rude. She came to our room the next day at like 12 and said if you cant pay you all need to leave i had the money to pay so i told her she didn't have to be so rude the only reason the first payment didn't go through cause my card was locked so i told her please try it again then she said if you don't have the money you can leave there was no reason she needed to talk down to me and my boyfriend.. If it was not last minute we would of left right then and there i really wish i new her name id love for others to know how rude this lady was!!
by A verified traveler
Posted 27 Feb 2024
by A verified traveler
Posted 23 Feb 2024
Overall it was a nice place and stay. An entry door we parked by to use did not work and the workout equipment in the fitness room was broke and not working very well
by A verified traveler
Posted 12 Feb 2024
Very Quiet. Staff was pleasant
by A verified traveler
Posted 11 Feb 2024
Very clean and comfortable rooms. I got here early and they accommodated to check in early.
