Ratings based on 347 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
nice property
Comment from Hotel Management
7 May 2024 by Guest Experience Executive, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed your stay with us. Hoping to have the pleasure to welcome you soon at Holiday Inn Mauritius Mon Trésor for another memorable experience.Sincerely,Guest Experience Executive
by A verified traveler
Posted 22 Apr 2024
Felt very unsafe with unprofessional staff. Luckily we only stayed due to our flight being delayed.
one of the bartenders charged us double for our 2 coffees (£11.08). He said it was because we asked for double shot. We disputed this and said we had the same 2 drinks in the morning and paid the normal price of (£5.54), but staff member was very aggressive and impolite. We paid the £11 for two coffees as we felt unsafe and didn’t want the situation to escalate.
The bathroom in the room was dirty, flies everywhere and a foul odour coming from the bathroom drains.
The bar area was the same, lots of flies and mosquitoes. Very dirty. Food was not fresh, definitely not worth the money.
Comment from Hotel Management
23 Apr 2024 by Guest Experience & Quality Executive, Hotel Management
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are very sorry to read that your experience with us did not meet your expectations. After verification, for the coffee, actually we did an exception for the first coffee you ordered during the day we indeed give you a double shot free of charge and it has been clearly explained that next time you order a double shot, it will be charged.As for the room we always encourage our guest to inform the Manager on Duty for any issue encountered as we did not received any complained during your stay. Concerning the flies, being in rainy season and a tropical island we do face this kind of situation rest assured that we do regular inspection.Hope that this will not stop you from visiting us again.Sincerely,
by A verified traveler
Posted 13 Apr 2024
Staff was awesome room was nice
Comment from Hotel Management
14 Apr 2024 by Guest Experience Executive, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your amazing experience. It warms our heart to know that the efforts of our dedicated team members resonated with you and that you liked the room. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor for another memorable stay.Sincerely,Guest Experience Executive
by A verified traveler
Paradise
Posted 2 Mar 2024 on HotelsI found this hotel very attractive and staff very freindly
Comment from Hotel Management
5 Mar 2024 by Guest Experience Executive, Hotel Management
Dear Esteemed Guest,Thank you for taking the time to share your wonderful experience. We are pleased to hear that you enjoyed your stay with us. Your kind words reinforce our commitment in providing excellent service to our valued guests. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor for another unforgettable time. Sincerely,Guest Experience Executive
by A verified traveler
Great Hotel
Posted 2 Mar 2024 on HotelsVery convenient to airport. Nice shuttle service to airport, local mall, and nice small beach.
Comment from Hotel Management
2 Mar 2024 by Guest Experience Executive, Hotel Management
Dear Valued Guest,Thank you for choosing Holiday Inn Mauritius Mon Trésor for your stay and for taking the time to share your wonderful experience. We welcome with great pleasure your excellent rating and comments on our hotel. Indeed, our hotel situated next to the airport is ideal for either transit or short stay passengers and our mission is to offer innovative comfort to our guests. The complimentary shuttle service is provided to and from the airport, Bo' Valon mall and the Beach House for the convenience of our esteemed guests. Hoping to have the pleasure to welcome you back in a near future.Sincerely,Guest Experience Executive
by A verified traveler
Posted 28 Feb 2024
Lovely hotel. We took advantage of the free shuttles to a beach hotel, shopping mall and airport. Pretty gardens to relax in too.
Comment from Hotel Management
5 Mar 2024 by Guest Experience Executive, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your amazing experience. Your appreciation for our service means a lot to us, and we cannot wait to welcome you back at Holiday Inn Mauritius Mon Trésor for another memorable time.Sincerely,Guest Experience Executive
by A verified traveler
Posted 12 Feb 2024
Very good staff
Facility could use a bit of a refurbishment
Comment from Hotel Management
19 Feb 2024 by Guest Experience Executive, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your recent Holiday Inn Experience. We are very happy to read that the efforts of our dedicated team members resonated with you. We really appreciate that you took the time to evaluate our hotel and rest assured that we are doing our utmost everyday to satisfy our esteemed guests. We have already started the refurbishment and same is still ongoing. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor. Sincerely,Guest Experience
by A verified traveler
Posted 8 Feb 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by Guest Experience Executive, Hotel Management
Dear Valued Guest,Thank you for choosing Holiday Inn Mauritius Mon Trésor for your stay. We welcome with great delight your excellent rating on our hotel. Hoping to have the pleasure to welcome you back in a near future.Sincerely,Guest Experience Executive
by A verified traveler from Fairhaven
Posted 3 Feb 2024
I stayed one night prior to a flight. It's average. Checking in was not smooth. I had to wait for a room. Flight crews from all the airlines stay here, so there is a lot of change over. My room was recently redone, except for the bathroom. It was ok. I did not use the free shuttle, as I had a driver. I did not use the spa or any other amenities. It's an airport hotel. It is not near anything except for the airport. Enough said.
Comment from Hotel Management
4 Feb 2024 by Guest Experience Executive, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your detailed feedback. The check-in is at 15 pm and check-out at 11 am (mentioned at the time of your booking).The check-in time and procedures were well respected for your booking. You arrived at around 1pm and our team member clearly explained to you that the check-in time is 15 pm. You even got your room at 14h40 with the efforts of our Housekeeping team. Holiday Inn Mauritius Mon Trésor is a 4* Business Hotel situated next to the airport and is ideal for either transit or short stay passengers. We do welcome crew members from some airlines also. We are committed to ensuring that our guests feel cared for from the moment they check in and we sincerely apologise if we fell short of your expectations. Again, thank you for sharing your rating and comments, and if I can be of any assistance to you, please contact me directly either on + 230 6012747 or on guestexp@himauritius.mu. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive
by A verified traveler
Posted 26 Jan 2024
It is a nice place, just a bit out there for getting anywhere.
Comment from Hotel Management
27 Jan 2024 by Guest Experience Executive, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experience. We are delighted to read that you enjoyed your stay with us. Our hotel being near to the airport makes it more convenient for either short stay or transit guests. We do provide complimentary shuttle service to and from the airport, to the nearby mall and Astroea Beach on scheduled time.There is the possibility to order taxi also. Hoping to have the pleasure to welcome you back at Holiday Inn Mauritius Mon Trésor.Sincerely,Guest Experience Executive
