Ratings based on 242 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 26 Feb 2023
Authentic hotel to stay at. Beautiful. Note, there is a lot of seaweed so you can’t go in the water. Well you can a little on the left hand side. There are a lot of waves. I saw a couple go to the pier and jumped in for their daily swim. Also, the price for diner or anything you purchase at hotel from spa to food or anything else, it’s US Dollars. The other nearby hotels had Belize prices. I ordered ice cream from Roberts Grove and it was $8 US dollars. Hotel nearby charged. Belize dollars which came out to be $4 in US Dollars. I did not come to Belize to be charged US prices.
5 out of 5
by A verified traveler

Posted 9 Feb 2023
The staff! Special Ms Ivett, Nikki, Elder..
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Feb 2023
5 out of 5
by A verified traveler

Posted 9 Oct 2022
Great ocean location, water was warm and service was great!
5 out of 5
by A verified traveler

Posted 25 Jun 2022
impeccably well maintained and staffed. Clean and comfortable
4 out of 5
by A verified traveler

Nice comfortable stay

Posted 4 May 2022 on Hotels
Nice place. Clean and neat. Rooms and bath are big. Nice patio or deck. Beds comfy and good pillows. Staff is awesome. Food and drinks very good and reasonable priced. Just a little older place. Ac was ok. Great place to stay for a nite or two.
1 out of 5
by A verified traveler

Posted 28 Feb 2022
The property in a whole was okay but it was a little ways away from everything and I didn’t like the fact that when I did make my appt on Expedia they didn’t really explain on the website it was us or bz so I feel that should be something explain more. When I did talk to resort I feel like they should be more helpful by not lying to us about giving us a percentage off and not do anything about it when you get to the resort. When on the phone with the supervisor Kimberly I think that’s her name but I can’t remember. I just figured I was spending a lot of money including another room she could have at least been nice enough to give me some more percentage off like she said she would. She told Me on the phone that she would have on my room That I had purchase and when I went to the room She literally had different explanation to me. When it comes to customer service there should always be great customer service with a great attitude not with things like mam I am helping you and you are not understanding what I am trying to say, you never talk to a customer like that. The other resort staff was very nice especially the young lady that checked me in. She was very sweet and tried helping me in anyway she could. The staff from the bar that night was very respectful.
5 out of 5
by A verified traveler

Posted 5 Feb 2022
The staff went out of their way to take care of us! They were friendly and personable.
Comment from Hotel Management
6 Feb 2022 by RG Resort, Hotel Management
Thank you! :) We hope to serve you again in the future.
4 out of 5
by A verified traveler

Posted 18 Jan 2022
Good property
Comment from Hotel Management
6 Feb 2022 by RG Resort, Hotel Management
Thank you for staying with us!
5 out of 5
by A verified traveler

Posted 15 Jan 2022
Loved how fresh flowers decorated the room!
Comment from Hotel Management
6 Feb 2022 by RG Resort, Hotel Management
Thank you for staying with us!
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