Ratings based on 583 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
under construction not great parking but finer undeer circuimdstances
Comment from Hotel Management
18 Jun 2024 by Chuck General Manager, Hotel Management
Dear Corey,Thank you for the rating of your recent stay and your feedback too. I am glad to see through your comments recognizing the service the staff is providing for all guest.
by A verified traveler
Posted 17 Jun 2024
Staff very helpful and kind
Comment from Hotel Management
18 Jun 2024 by Chuck General Manager, Hotel Management
Dear Christine,Thank you for your rating on your recent stay at the hotel. We look forward to your next visit to the Berkshire and taking the opportunity to increase the score.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Chuck General Manager, Hotel Management
Dear TyroneThank you for your rating on your recent stay. I see we have a challenge to improve and we look forward to your next visit to accomplish this goal.
by A verified traveler
Posted 3 Jun 2024
The hotel has been updated with comfortable rooms that are clean and nice. The pool area is clean. Breakfast was great. Easy, fast, and delicious.
The staff went above and beyond to be helpful.
The only downsides are: rooms surrounding the pool area are loud during open pool hours. Rooms could use a with noice cancelling material in the hallway walls. The parking garage is closed, but not yet under construction. So the surrounding area looks dated and rundown, but the hotel building itself has recently been painted and cleaned up.
Comment from Hotel Management
4 Jun 2024 by Chuck General Manager, Hotel Management
Dear Brianna,Thank you for your feedback and rating on your recent stay. I will pass your comments on to each department. We do appreciate the input and look to strive better in the future with everyones suggestions.We look forward to your next visit to the Berkshires!!!!!!!!!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
10 Jun 2024 by Chuck General Manager, Hotel Management
Dear Andrew,Thank you for your rating on your recent stay at the hotel. I am so pleased that we met all your expectations.We look forward to your next visit to the Berkshires.
by A verified traveler
Posted 18 May 2024
loved how close to downtown the property is, we walked whwre we could. parking garage is closed for renovations but the staff was great and provided free valet and parked our car close or in front of the doors most days to help with us having a small child and my husband using a cane. loved the bar and pool as well. the hallways smelled strongly of weed but thankfully the smell stayed in the halls
Comment from Hotel Management
21 May 2024 by Chuck General Manager, Hotel Management
Dear NallelyThank you for your feedback and the rating on your last stay. I am please that valet parkers were able to help you throughout your stay at the hotel. We are always working on improving all areas of the hotel and with your comments we will continue to strive to do imrpove.We look forward to your next visit to the Berkshires.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
Dear Jillian,Thank you for taking the time to rate us. I'm sorry you were disappointed with your experience. We are continuously striving to improve and hope you will consider giving us another try in the future.Sincerely,ChuckGM
by A verified traveler
Posted 12 May 2024
parking
Comment from Hotel Management
13 May 2024 by Chuck General Manager, Hotel Management
Morning Michael,Thank you for the rating on your next stay. In refernce to parking, we are nearing the end of the paperwork to start renovations.We look forward to your next visit to the Berkshires!!!!!
by A verified traveler
Posted 10 May 2024
You walk in and you’re greeted with a smile, you’re treated respectfully and everyone is so very helpful! Second time I’ve stayed here in a year and it is the only place I’m going to book when I’m in the area.
Comment from Hotel Management
11 May 2024 by GM, Hotel Management
Dear Laura,Thank you for your comments. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
28 May 2024 by Chuck General Manager, Hotel Management
Dear Taylor,Thank you for your rating on your recent stay at the hotel. We will strive to improve that score the next time you visit the Berkshires.
