Ratings based on 575 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
loved how close to downtown the property is, we walked whwre we could. parking garage is closed for renovations but the staff was great and provided free valet and parked our car close or in front of the doors most days to help with us having a small child and my husband using a cane. loved the bar and pool as well. the hallways smelled strongly of weed but thankfully the smell stayed in the halls
Comment from Hotel Management
21 May 2024 by Chuck General Manager, Hotel Management
Dear NallelyThank you for your feedback and the rating on your last stay. I am please that valet parkers were able to help you throughout your stay at the hotel. We are always working on improving all areas of the hotel and with your comments we will continue to strive to do imrpove.We look forward to your next visit to the Berkshires.
by A verified traveler
Posted 12 May 2024
parking
Comment from Hotel Management
13 May 2024 by Chuck General Manager, Hotel Management
Morning Michael,Thank you for the rating on your next stay. In refernce to parking, we are nearing the end of the paperwork to start renovations.We look forward to your next visit to the Berkshires!!!!!
by A verified traveler
Posted 10 May 2024
You walk in and you’re greeted with a smile, you’re treated respectfully and everyone is so very helpful! Second time I’ve stayed here in a year and it is the only place I’m going to book when I’m in the area.
Comment from Hotel Management
11 May 2024 by GM, Hotel Management
Dear Laura,Thank you for your comments. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM
by A verified traveler
Posted 6 May 2024
Front desk couldn’t find my reservation. I requested the 3 rooms to be together. 1 room smelled like cigarettes and missing a mirror in the bedroom like the other 2 rooms.
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
Dear Sony,Thank you for your feedback. I'm sorry for the confusion regarding your reservation and for the issues with the room. We will address the items you mentioned as needed and we hope you will give us another opportunity to serve you.Sincerely,ChuckGM
by A verified traveler from Elizabethtown
Posted 28 Apr 2024
The building has a strange smell. Otherwise it was an average hotel.
Comment from Hotel Management
29 Apr 2024 by Chuck General Manager, Hotel Management
Dear ErinThank you for your feedback-I will pass on the comments to our housekeeping team. Thank you for bringing that to my attention.We look forward to your next visit to the Berkshires.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by Chuck General Manager, Hotel Management
Dear Matthew,Thank you for your rating on your recent stay at the hotel. We will strive to make it a perfect score on your next visit to the Berkshires.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Chuck General Manager, Hotel Management
Dear Ronny,Thank you for your rating on your recent stay at the hotel. I am glad that we met all your expectations during your stay and we look forward to your next visit to the Berkshires.
by A verified traveler
Posted 15 Apr 2024
The room was fine. Parking was terrible. Had to park across the street in a bank parking lot as the parking garage for the hotel was closed for demolition.
Comment from Hotel Management
15 Apr 2024 by Chuck General Manager, Hotel Management
Dear Joseph,Thank you for the feedback on your stay-we understand your comments and are close to the end of the tunnel for getting approvement to start renovations.We look forward to your next visit when the garage is completed and having the opportunity in improving the score.
by A verified traveler
Posted 14 Apr 2024
Lovely indoor pool. Very helpful staff. View of the Berkshires from my window.
Comment from Hotel Management
15 Apr 2024 by Chuck General Manager, Hotel Management
Dear Janice,Thank you for the rating and your feedback on your stay. I am pleased that we met all your expectations when you were here.We look forward to your next visit to the Berkshires.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Chuck General Manager, Hotel Management
Dear Wengang,Thank you for your rating on your recent stay at the hotel. We are up for the challenge to improve on your rating when you visit us on your next trip to the Berkshires.
