Ratings based on 1,001 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Property is going through renovation maintenance, be mindful of that. We did get an email from the property a day before arrival. But would have likely affect our decision to stay there if we know in advance. TV was not working, an engineer was sent over, but could not fix the issue. Told us he would be back during our absence so we were not bothered, but when we got back at night, TV was still not working. Person in the front desk was very helpful and gave us a new room. Traveling with a child so having a TV in the room was kind of important. Also, bed sheets need an upgrade. They look old and heavily used.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Gregory, it's wonderful to see you enjoyed your stay at Pittsburgh Airport Marriott. We appreciate the high rating you provided and look forward to having you stay with us again in future.
by A verified traveler
Posted 9 May 2024
Staff went above and beyond first time in a decade when you asked for a wake up call you got it. Outstanding!!! Shuttle service premo
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Barret, thank you for sharing your outstanding experience at Pittsburgh Airport Marriott. It's wonderful to know that our team members exceeded your expectations, and that you especially appreciated the reliable wake-up call and shuttle service. We look forward to hosting you again in the future.
by A verified traveler
Posted 21 Apr 2024
New elevator is recommended
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
AHSAN, we appreciate your feedback. The hotel is in the process of an extensive elevator modernization project, which is due to complete in a few months. Outside of the elevator, we do hope that you enjoyed your stay with us.
by A verified traveler from Patton
Posted 20 Apr 2024
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Michael, it's wonderful to see such a high rating for the Pittsburgh Airport Marriott! We're thrilled you had a great experience with us. We hope to have the pleasure of hosting you again in the future. Safe travels!
by A verified traveler
Posted 20 Apr 2024
This hotel went above and beyond to make sure we were happy after our experience here last week. Definitely happy with this experience.
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Thomas, we're thrilled to hear that Pittsburgh Airport Marriott exceeded your expectations. It's wonderful that our team went the extra mile to ensure your happiness. Your satisfaction is our drive, and we look forward to making your next stay as fulfilling as the last. Thanks for taking the time to share this positive experience.
by A verified traveler
Posted 17 Apr 2024
Air conditioner in room was noisy it was so loud it kept us up most of the night.
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Philip, it's regrettable to learn about the disturbance caused by the noise from the air conditioning system in your room. We understand how vital a peaceful night's sleep is while traveling. Rest assured, the Pittsburgh Airport Marriott continuously strives to improve guest experiences, and your concern has been noted for review. We appreciate your feedback and hope to have the opportunity to provide a smoother stay for you in the future.
by A verified traveler
Posted 10 Apr 2024
We prepaid for the room and called ahead to make sure they knew we had a late flight. They assured us it was not a problem and the room would be waiting. The taxi dropped us off at the hotel around midnight. They had given our room away and had nothing available. They did get us a room next door but we had to pay again and after a long day of travel it was totally unacceptable. Now we have to deal with securing the refund from Expedia.
Comment from Hotel Management
11 Apr 2024 by Customer Service, Hotel Management
Thomas, it's regrettable to hear about the inconveniences encountered pertaining to your reservation. We understand that late-night arrivals can be tiring and aim to ensure a seamless process for all our guests. We've made note of your experience with the hotel-booking process to reconsider our approach and assistance offered. We hope to have another opportunity to better serve you in the future.
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Customer Service, Hotel Management
Sherry, thank you for choosing Pittsburgh Airport Marriott during your recent travels. We're delighted to learn that we succeeded in offering a well-rounded hotel experience. We look forward to welcoming you back again in the future.
by A verified traveler
Posted 2 Apr 2024
Clean, quiet.
Comment from Hotel Management
2 Apr 2024 by Customer Service, Hotel Management
Yiu, it's fantastic to hear that you found the cleanliness and serenity of the Pittsburgh Airport Marriott to your liking. We value your feedback and hope to welcome you back in the future.
