Ratings based on 632 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
About a 5-30 min walk from everything you want to do in the downtown core.
by A verified traveler
Posted 17 Jun 2024
average- the room itself was small and outdated but otherwise fine
Comment from Hotel Management
17 Jun 2024 by Pareis Gardner, Hotel Management
Lindsay,Thank you for sharing your thoughts on your recent stay with us. We're glad to hear that your overall experience was satisfactory, but we do apologize if the room did not fully meet your expectations in terms of size and decor.We're continually working on updating our rooms to ensure our guests have a comfortable and modern experience, and your feedback is an important part of that process. We hope to welcome you back in the future to a room that exceeds your expectations. Thank you again for your review.Best Regards,
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Pareis Gardner, Hotel Management
Rhea, We highly appreciate you taking the time to leave us a review. Thank you for the 5 out of 5 rating. We are happy to hear that you enjoyed your stay with us. We strive to give our guests the best experience possible. Best Regards,
by A verified traveler
Posted 15 Jun 2024
Sketchy neighbor hood
Comment from Hotel Management
15 Jun 2024 by Pareis Gardner, Hotel Management
Charles, Thank you for taking the time to leave a review. We're sorry to hear that the neighborhood did not meet your expectations. We take the safety and comfort of our guests very seriously and are committed to providing a secure environment. We would be grateful for any additional feedback you might have on how we can improve your experience. We hope to have the opportunity to better serve you in the future.Best Regards,
by A verified traveler
Posted 14 Jun 2024
The staff are amazing and the hotel is well kept and very clean. Would be happy to stay here again on our next visit to Pittsburgh.
Comment from Hotel Management
14 Jun 2024 by Pareis Gardner, Hotel Management
Elizabeth,Thank you so much for your kind review. We are delighted to hear that you found our staff amazing and the hotel well-maintained and clean. It's wonderful to know that we've made a good impression and that you would consider staying with us again on your next visit to Pittsburgh. We truly appreciate your feedback and look forward to your return. Safe travels until we see you again!Best Regards,
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Pareis Gardner, Hotel Management
Bethann,Thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience did not fully meet your expectations. We are committed to providing the best service and accommodations, and we take your comments seriously. If you're willing to share more details about what could have been improved during your stay, we would greatly appreciate it. Your insights are invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best Regards,
by A verified traveler
Posted 9 Jun 2024
It was a very good stay. I enjoyed it for the price we got it on a Sunday night. I’m not sure I’d pay the full (Saturday night) price for a stay. The room is small, but neat.
Comment from Hotel Management
9 Jun 2024 by Pareis Gardner, Hotel Management
Brandon, We're glad to hear that you enjoyed your stay and found value in our accommodations. We appreciate your feedback regarding our pricing and room size. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we continuously look for ways to improve. We hope to have the chance to welcome your back, perhaps with one of our special offers that might provide you with the same great experience at a price that suits you. Thank you for choosing our hotel, and for taking the time to share your thoughts.Best Regards,
by A verified traveler
Posted 6 Jun 2024
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Comment from Hotel Management
6 Jun 2024 by Donato Coluccio, Hotel Management
Stephanie thank you for your rating.
by A verified traveler
Posted 3 Jun 2024
Staff at front desk were very friendly and helpful. Hotel was clean. Although room was small it had everything we needed. Would stay again!
Comment from Hotel Management
3 Jun 2024 by Pareis Gardner, Hotel Management
Karen, Thank you for taking the time to leave us a 5-star review! We highly appreciate your time, and we thank you for the feedback. We are pleased to hear you enjoyed our hotel and our staff! We hope to welcome you back someday soon. Have a great day!Best regards,
by A verified traveler
Posted 3 Jun 2024
The air conditioner didn’t work well even after the maintenance man reset it.
Comment from Hotel Management
3 Jun 2024 by Pareis Gardner, Hotel Management
Maria, Thank you for bringing this to our attention. We're sorry to hear that the air conditioner didn't work well even after our maintenance team reset it. We understand how important a comfortable room is for our guests, and we apologize for any inconvenience this may have caused. We'll be sure to address this issue promptly to ensure it doesn't happen again. We hope you'll give us another chance to provide you with a better experience in the future.Best Regards,
