Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Love the pool area, plenty of towels, air and water temps excellent! And staff friendly and helpful!
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear cheryl Kinsler, Thank you for sharing your review and recommendation. We're pleased to hear that our friendly staff and pool area made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 6 May 2024
Met our expectations for a clean comfortable hotel. The rooms were clean and the lobby and restaurant areas very nice to sit. Staff was friendly and helpful. The area outside of the hotel was worn and dirty. Signage was difficult to find outside.
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
Dear Maureen, All-around cleanliness is a significant focus for the entire staff here at the Hyatt House Pittsburgh, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 5 May 2024
We used the sofa bed and opened found a lot of dirty even a flossing used on the floor
Comment from Hotel Management
6 May 2024 by GM, Hotel Management
Dear Sonnia, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding housekeeping. Thank you for your time in reviewing our hotel. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 5 May 2024
We have been to this hotel several times in past 2 years. I personally feel the staff is not as friendly as before and quality of breakfast has gone so bad. It was almost inedible food.
Comment from Hotel Management
6 May 2024 by GM, Hotel Management
Dear Amisha, I apologize that your experience was mediocre. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your loyalty to Hyatt House brands and hope to serve you on a return trip better. Sincerely, Meghan Mongelluzzo , GM
by A verified traveler from Clinton
Posted 4 May 2024
Good property, with good hospitality services. Nothing really jumps out as over the top, but meets expectations. Free parking is wonderful. I would have preferred to see more snacks for sale at the counter - especially healthy snacks, because there are no other places to get food late in the night at walking distance.
Comment from Hotel Management
5 May 2024 by GM, Hotel Management
Dear Umesh, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback about the snack options is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Meghan Mongelluzzo , GM
by A verified traveler
Posted 3 May 2024
Rooms were clean and modern. We liked the fact that there was a full kitchen and we had extra room in the living area.
Comment from Hotel Management
3 May 2024 by GM, Hotel Management
Dear Ade, Thank you for your kind comments. I am thrilled that you liked our fully equipped rooms and clean, modern accommodation. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
5 May 2024 by GM, Hotel Management
Dear Rogerio, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 30 Apr 2024
I didn't like having to pay for parking.
Comment from Hotel Management
30 Apr 2024 by GM, Hotel Management
Dear laurie, In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. Thank you for sharing the excellent rating of your experience, and please visit us again. Sincerely, Meghan Mongelluzzo, GM
by A verified traveler
Posted 27 Apr 2024
Loved this place, large rooms with pull out sofas and mini fridge and kitchenette. Lovely staff. Nice rooms, completely quiet. The breakfast is not amazing, but it's an easy walk to lots of cafes.
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
Dear Vicky, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon. Best, Meghan Mongelluzzo , GM
by A verified traveler
Posted 24 Apr 2024
The hotel was very nice, the staff was very professional and nice. However, our hotel room smelled of cigarette smoke. I called the front desk to switch rooms and they had no rooms left. There was no attempt to accommodate us. Just a "have a good night." We had our 2 year old with us and I did not find it to be a great experience because of that.
Comment from Hotel Management
25 Apr 2024 by GM, Hotel Management
Dear Johnny, I regret that you detected an odor of cigarette smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management, I apologize. Sincerely, Meghan Mongelluzzo, GM
