Ratings based on 903 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Needs major updates and breakfast is just coffee and a muffin
Comment from Hotel Management
3 Jun 2024 by Hotel management, Hotel Management
Dear Timothy, We appreciate your feedback regarding your recent stay. While we strive to provide a comfortable experience for all our guests, we understand that preferences may vary. We apologize if our breakfast offerings did not meet your expectations. Your input helps us identify areas for improvement, and we'll consider your comments as we continue to enhance our services. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
by A verified traveler
Posted 31 May 2024
Very old. Smelled bad.
Comment from Hotel Management
1 Jun 2024 by Hotel Management, Hotel Management
Dear Andrea, Thank you for your feedback. We apologize for the inconvenience caused by the unpleasant odor and the aged condition of the property. Maintaining clean and well-maintained accommodations is our top priority, and we will take note of your feedback for future improvements. Our goal is to provide the highest level of service possible, and we hope to have the opportunity to exceed your expectations during your next visit. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
by A verified traveler
Posted 19 May 2024
Upon entering my room it had a horrible smell, very dirty floors. Was very disappointing.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Kathryn, Thank you for choosing us. Our aim is to deliver flawless accommodation and services to all the guests. We are sorry for the disappointment caused by your room's condition and cleanliness and that you felt the need to update and improve. We will share the remarks with the concerned team for further improvement as we move forward. Please return for an outstanding time while in the area again.Sincerely,Hotel Management
by A verified traveler
Posted 14 May 2024
Good
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Dear Piettro, Thank you for choosing us. It has always been our aim to provide a pleasant stay during your time with us, and we are happy you had one. Please return on your next trip and stay with us to have another experience.Sincerely,Hotel Management
by A verified traveler
Posted 6 May 2024
Property run down. Carpet wet in our room- smelled more each day. Dog poop everywhere, garbage everywhere. Beds uncomfortable, old pillows.
Would not recommend.
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Dear Andrea, Thank you for being our guest. Reading your comments concerning your visit to our hotel could be better. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely, Hotel Management
by A verified traveler
Posted 6 May 2024
Facility needs upgrading. Affordable and quiet!
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Dear Montea, Thank you for sharing your experience on your recent visit to the city. We always strive to keep our guests happy and satisfied with our services. However, we are sorry for your experience and will discuss it with the concerned individual so that future guests do not have a similar problem. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Considering our affordability and the quietness of the location, please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 3 May 2024
Love the pet friendly!!!
by A verified traveler
Posted 28 Apr 2024
The room was super clean!
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for your glowing review! We're thrilled you found your room at Extended Stay America exceptionally clean. Providing a pristine environment for our guests is a top priority for us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 28 Apr 2024
I like the easy check in and location is convenient to all necessary eating or shopping options.
